CUSTOMER SERVICE AND TELEPHONE TECHNIQUES

Developing and Implementing Customer Service Strategies

Developing and Implementing Customer Service Strategies in Malaysia

Excellent Customer Service

This is an unusual training on Excellent Customer Service. This is workshop based and takes a highly practical approach to craft and instill behavioural skills for Service professionals so that they confidently serve with a wow effect.

Telephone Techniques and Handling Difficult Callers

Dealing with customers and handling their complaints on the telephone is stressful and risky business! In this course, we will share with you on how to meet those challenges.