Overview
The Managing Fraud- Credit Operatons training course is to help professionals in Identifying, Mitigation Fraud In Credit Process- Pre, During and After Disbursement . Real-current problematic finance and debt cases will be analyzed and scenario solutions will be discussed in the workshop.
Learning Outcomes
By the end of this Fraud Management through Credit Operations course, you will be able to:
-Identify, Mitigate Fraud in Credit Process- Pre, During and After Disbursement
-Assess Credit analysis and profiling customers
-Identify Solution to Burning issues in collection
-Review Collection Strategies
-Analyse Financial Ratios and Credit Evaluation Analysis
-Understand Risk Based Site Visit Improvement Process
-Understand Thinking Out Of Box Collection Strategies
Who Must Attend
Bankers, Accountants, Finance Managers, Risk Analyst, Credit Officer and Recovery Officer, Business Managers, Marketing Managers and Accounting Supervisors
Course Details
Day 1
Module 1: Credit Appraisal System for SME Sector
Sales Guidelines: Credit Appraisal Process
Credit Appraisal should be based upon
-Financial performance
-Business performance
-Industry outlook
-Quality of management
-Conduct of account
Financial Ratios and Credit Evaluation Analysis (Predicting Business Failure)
Learn how to size up a company quickly by reading their financial ratios
Liquidity
Solvency
Efficiency
Profitability
Asset Management
-Assessing drivers of company profitability and growth: -
-Operations and investment strategies: operating and investment management
-Measuring the 'Fiscal-Fitness' of a company: The Altman Z-Score
Credit Evaluation and Monitoring
-Importance of Credit Evaluation and Monitoring
-Criteria for Approval or Rejection
-Setting the Credit Limit
-Monitoring Customer Account
-Group exercises
Module 2: Qualities Of An Effective Credit Officer And Recovery Officer
Passion
Patient
Perseverance
Persistent
Module 3: Risk Based Site Visit Improvement Process
Fraud Detection Identified from the site visit
-Applicant sharing business premises with other company (same industry)
-Applicant mock up the business activity during the visitation
-Site visit officer unable to investigate further due to time limitation
Too many additional documentation after site visit
-Loan approved based on mandatory document
-Incomplete document will affect the process.
-Credit analyst and approver require more document after the site visit to fulfil the comfort level in underwriting
Module 4: Strategies To Reduce Non Performing Loans
Know your customers
Plan your site visit
Focus on collectable and big customers
Lead by example
Think out of the box
Recovery techniques
Put your house in order
Collection risk model
Day 2
Module 5: How To: Prevent Loan Application Fraud - Identity Veriï¬ÂÂÂÂÂcation Tests to Prevent Loan Application Fraud
Pre- Application
Identity Document Veriï¬ÂÂÂÂÂcation
Identity Data Validation
Bank Account Ownership
“Out of Wallet” Questions
Out of Band Phone Veriï¬ÂÂÂÂÂcation
Social Media Analysis
Video Conversation
Module 6: How To: Prevent Loan Application Fraud - Beyond Identity Veriï¬ÂÂÂÂÂcation (Strategies to Prevent Lending Fraud)
Leverage Industry Data
Leverage Your Own Data
Module 7: Automated Risk Profiling Checklist
Fraud Risk Control
-Internal Blacklist checking
-Company’s operating address
-Information of Guarantors/Board of Directors/ Key person
-Information of company’s Auditor/ Secretary
-Issuance of key person’s identity card
- Other Irregularities noted
Fraud Cum Credit Risk Control
Applicant company’s profile
Key person and guarantor’s credit card utilization
Bank statement transaction
Key residential address
Module 8: Reducing Non Performing Loans: Case Studies- Debt Recoveries
Negotiation skills
Effective Collectors
Handling Difficulty Debtors
Credit evaluation
Credit Controller Task
Dealing with NPL Borrower
Detecting early Warning signs
Handling Government Account
Module 9: Discuss the Key Legal Aspects of Credit Management and Debt Recovery
Why Should take Legal Action
Why Should not take Legal Action
Legal Processes and Documentation
Methodology
Interactive Presentation, Case Studies and Group Discussions.
Special Feature: Please bring laptop along
Course Leader
Dr Steven Liew is a fellow member of the Chartered Institute of Management Accountants, UK and is a Chartered Accountant by profession. He has an Asia Pacific Executive MBA (for senior executives) from the National University of Singapore and a PhD in international finance with Rushmore University of USA.
Dr Liew had worked in private sector companies, ranging from family-run businesses to professionally manage multi-national corporations in South Asia and the ASEAN region. He has accumulated more than 30 years working experience in senior financial and operational management positions spearheading the profitability and growth of companies. He has worked for the MBF Finance and its related group of companies over the 10 years period
He is a registered Trainer with the Government Human Resources Development Berhad (Pembangunan Sumber Manusia Berhad). And he is a GST Tax Consultant and had successfully completed the Custom examination.
Dr Steven Liew had conducted various seminars for corporate clientele including Association of Credit Management Malaysia, Chartered Institute of Management Accountants, Malaysia Institute of Management, Malaysia Institute of Accountants, Institute of Bank Bank Malaysia, Nestle, IQPC Worldwide Pte Ltd , Singapore, Lexis Nexis,, Proton Edar Malaysia , Brunei Investment Agency, Small Medium Industries Development Corporation , Ministry of Development, Brunei , BICPA Asean Management, Brunei, Risda Group Of Companies, Sales and Marketing Training Forum, Sri Lanka, Giant Retail Sdn Bhd, Telekom Brunei and Ministry of Foreign Affairs, Malaysia, Sabah Electricity Sdn Bhd, Bank Islam Brunei Darussalam. Continental Tyres, Sime Darby Bhd ,Sony Malaysia Sdn Bhd , Perodua Sdn Bhd and Credit Guarantee Corporation (M) Bhd; Fujixerox, UDA Holdings, SPNB, Diners Club, Elk Desa Capital Bhd, Antah Schindler, UCSI and Ministry of Finance; Seccom Sdn Bhd; Bridgestone Chemical Products (M) sdn Bhd; Dialog Group Bhd; SEDCO, KK ; Hosiden Electronics (M) Sdn Bhd; STO Maldives; Indah Water Consortium Sdn Bhd; CPA Australia (M) Sdn Bhd.
He is currently providing management consultancy and training specialising in Fast closing monthly, leadership, Strategic Planning, Sales Management, budgeting, accounting, finance, Cost reduction, credit management and loan recovery.
To book Dr Liew's for speaking, training or consultancy engagements, please contact us at info@iTrainingExpert.com or +603 8074 9056 | +6012 6869 628
To book Dr Liew's for speaking, training or consultancy engagements, please contact us at info@iTrainingExpert.com or +603 8074 9056 | +6012 6869 628
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“The credit seminar indeed is very beneficial as I am now cutting down bad cases, do more prevention during evaluation stage and ask for advance payment. Before that, we will provide the professional services, bill them and then chase for collection. Really appreciate the skills and input from Dr Steven Liew. And also thank you for follow up with us after the credit and collection training session”: Lim Kai Siang and Co, Chartered Accountant
“After the credit and collection seminar, Now I have the pretty good picture of guiding my credit staffs in the monitoring and collection process. Today, my Account Receiver (AR) is in a pretty good shape” Finance Manager, Omni Precision Sdn Bhd
“I realized my credit team is too nice with the customers. It gives me now the urgency to train the down line on the importance of customers and its credit exposure. Thank you Dr Liew for still remembering me. Do keep in touch please” Manager, Proton Edar Sdn Bhd
“The greatest improvement after the 2 day credit and collection workshop by Dr Steven Liew is implementation of outsourcing to collection agency. very effective and the bad cases have improved tremendously. The “human touch”, negotiates skills learnt , review and monitor accounts are really put to good use” Senior Internal Auditor, Technology Park Malaysia Corporation Sdn Bhd
“After the 2 day workshop on “Debt Recovery on NPL ”, the following improvement are obvious, I set customer dateline for customers to pay, as the trainer impressed with the phrase “ customer always want to pay “ Now I have the passion for collection from my customers” Head -Credit Division, Credit Guarantee Corporation
“The clear improvement is the boosting of my confidence in negotiation with the customers on default payment, knowing what to ask, how to approach the customers as many role plays of customer interaction facilitated by Dr Steven Liew really helps me in the collection process. Really nice to hear from you again and following up on my collection position” Asset Manager, Malaysian Debt Venture
Investment
In house arrangement only.
Click here to Request for In house Quotation
Payment mode:
Payment must be 100% upfront upon confirmation.
