Overview
Learning Outcomes
By the end of the program, participants will be equipped with a powerful set of SOP tools, skills and competencies for business franchising.
Objectives
• Review business function and franchising/licensing concepts.
• Learn efficient business operations with the ultimate checklist.
• Understand organizational charts, flow charts, and identify responsible individuals in challenging situations.
• Apply SOP techniques through easy step-by-step procedures for task documentation.
• Develop new staff training for smooth transitions and potential franchising opportunities.
• Grasp internal control for problem reduction and risk minimization.
• Acquire powerful SOP tools, skills, and competencies for enhanced team effectiveness and productivity.
Who Must Attend
- COO and CFO
- HR directors
- General Managers
- Heads of Department
- Firm who plan to expand with branches
- Startup founders
- SME owners
Course Details
9.00 am - 10.30 am : Session 1
Introduction
Fundamental of business function and department role
- Overview of business function
- Differentiate job and task in all department
- Exercise: SOS
10.30 am – 10.35 am : Break
10.35 am - 12.00 pm : Session 2
Develop organisation chart without job position
- Mapping out organisation chart
- Priorities jobs with symbols
- Exercise: SOMFAH department checklist
12.00 pm – 1.00 pm : Break
1.00 pm – 3.00pm : Session 3
Three easy way to write standard operating procedure
- Start with “Ant-in-mind”
- Direct responsible individual and time of completion
- Exercise: Process flow
3.00 pm – 3.05 pm : Break
3.05 pm – 5.00 pm : Session 4
SOP Coding formula on people’s job and task
- Apply coding formula on job and task
- Describe each task with task code and coding each job with timeliness
- Exercise: Standard Operating Procedure
5.00 pm : End of Webinar
Day 2
8.30 am - 9.00 am : Participants login to join the webinar
9.00 am - 10.30 am : Session 5
Ultimate checklist for everyone in the company
- Differentiate unknown mistake and careless mistake
- Type of checklist to consider for internal control
- Exercise: HoD & DRI checklist
10.30 am – 10.35 am : Break
10.35 am - 12.00 pm : Session 6
Draw flow chart that make sense to every department
- Seven shape of flowchart and three golden rule
- Swimlane flowchart that connect each department
- Exercise: Template
12.00 pm – 1.00 pm : Break
1.00 pm – 3.00pm : Session 7
Setup business system with operational manual
- Why Panel of SOP important
- Franchisable business integrate with effective training
- Exercise: Operational Manual
3.00 pm – 3.05 pm : Break
3.05 pm – 5.00 pm : Session 8
Growth your business with franchising and licensing
- Understand 80/20 rules to maximise performance
- Benefit of franchising and licensing
Conclusion of learning
Methodology
Real case studies. Activities with tools and templates. Self-assessment quizzes.
Course Leader
STANLEY NG
Designation: CFO
Chartered accountant of Global Chartered Institute of Management Accountants and ASEAN Chartered Professional Accountant.
Certified member Professional Business Coach Alliance (PBCA)
Certified trainer of American Board of Neurolinguistic programming (NLP)
Stanley Ng, a dynamic business coach and transformational leader who specializes in neurolinguistic programming at workplace. With over two decades of experience in accounting, tax planning, and finance management for small and medium enterprises, Stan is a Chartered Accountant of the Global Chartered Institute of Management Accountants and ASEAN Chartered Professional Accountant.
As a certified member of the Professional Business Coach Alliance (PBCA) and a certified trainer of the American Board of Neurolinguistic Programming (NLP), Stan is passionate about helping individuals and organizations unlock their full potential. He is a sought-after speaker and coach in “Positive Thinking and Success Attitude” training, which he combines with his expertise in strategic road mapping and equity funding to help organizations achieve success.
His training methods incorporate effective strategies and techniques derived from multiple disciplines to create high-impact learning solutions. As a Master NLP Trainer, he is well-versed in how to utilize the art of Emotional Intelligence, Colored Brain Communication, Negotiation, People Development, Problem Solving Skills and Goal Setting as tools to help enhance the communication and leadership skills of trainees.
He neuro-linguistic training allows him to perform in-depth personality analysis on people and categorize their motivational and de-motivating factors in order to help them achieve a powerful Positive Mental Attitude, which helps them to both accelerate their overall performance and transform their workplace environment into a more productive and harmonious space.
He is a regular speaker at the Malaysian Institute of Accountants, where he shares his knowledge on Soft Skill peak performance and coaching leadership, generously transferring knowledge of technical skill such as SOP development, transfer pricing compliance, and business strategy with fellow accountants and CFOs.
Testimonies
Investment
In house arrangement only.
Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Email: info@itrainingexpert.com
Payment mode:
Payment must be 100% upfront upon confirmation.
