Overview
1.Are your expatriate staff comfortable working and communicating within a culturally diverse environment like Malaysia?
2.How comfortable are they to adapt to the Malaysian style of communication?
3.How well can they deal with conflict or negotiations with individuals here in Malaysia?
In this cross cultural intelligence workshop, our expert speaker, (westerner himself who has blended into the Asian culture for the past 15 years), will help your staff to achieve their greatest individual and organizational success.
By the end of the training, they will not only understand other cultures and specifically Malaysian culture, but be empowered to look forward to their next opportunity to engage in cross-cultural communication confidently and tactfully.
Learning Outcomes
By the end of this program, you will be able to:
- Increase positive attitudes towards people of other countries and cultures.
- Increase awareness of challenges that arise in communicating with people of other cultures specifically Malaysian.
- Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries.
- Increase awareness of problems that arise in communicating with people of other cultures.
- Increase awareness of participants’ own cultural values and unstated cultural assumptions.
- Call attention to any counterproductive stereotypes and prejudices toward people of other cultures.
- Assist participants to better adapt to and be more productive during interaction and communication with local colleagues and clients.
- Adjust and adapt to a new home environment and be able to engage in daily activities with a measure of ease and comfort.
- Learn to emphasis similarities rather than differences with those of other cultures.
Who Must Attend
MNC managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality.
Course Details
- Malaysian history and geopolitical landscape
- The Malaysian perspective
- A general overview of doing business in Malaysia
- Understanding what culture is and how it affects us
- Getting to know our own culture
- Cultural values and how they affect your work
- Hierarchy vs Egalitarianism
- Indirect vs Direct
- Communicating problems and differences
- Identifying the decision makers
- Relationship vs Task
- Who is at fault? Dealing with mistakes
- Caution vs Risk
- Initiative-Presumptuousness or Resourcefulness?
- Case studies for examination and discussion
- How to get timely and reliable information
- Get the understanding and background of important Malaysian values and how they influence your Malaysian co-worker’s behaviour & how your understanding and application of these values can improve the performance of your operation
- How to interpret Malaysian behaviour correctly
- How to motivate the Malaysian
- How to improve communication between Malaysians and Expatriates
- How to give instructions in an effective way
- How to conduct effective meetings together with Malaysians
- To understand the Malaysian expectations and behaviour in a subordinate/manager relationship
- Overcoming misunderstanding
- The role of “face” in the Malaysian work environment
- Negotiating with a Malaysian
- An insight into “Manglish”
- Social etiquette strategies
- The international conversationalist
- Culturally sensitive phone manners
- Emailing with cultural understanding
- Understanding our own communication style
- A contrast in communication styles
- Bridging the gap in communication styles
- Do’s and Don’ts when communicating within Malaysian cultural context
- Common blocks to cross-cultural communication
- Overcoming counterproductive stereotypes
- Moving passed bias
Module 8: Working Together with Cultural Understanding
- You CAN work together and communicate effectively
- Strengthened by way of diversity
Methodology
An interactive and practical approach incorporating group discussions and exercises, case studies, presentations, role plays and video.
Course Leader
Mr S. L Muhs, M.Ed. BA (Canadian)
Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education.
After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 12 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world. As of 2011, he wrote an upper-intermediate reading textbook to be used in EAL teaching for secondary schools throughout Malaysia.
Testimonies
“The trainer is very good at giving relevant examples to make us understand better. During the course, I learned about the way to bridge the culture gap between Malaysian and Indian.” – CH, Tan Chern Huay, Associate, Biocon Sdn Bhd.
Red Cross
CAE
"This Cross Cultural Communication program is really a must do course to prepare your people for today’s global business environment."
"Hi Steve, I enjoyed how you challenged the audience – especially the western members of the audience – to question our perceptions of and interactions with (Asian) cultures."
Kuliche + Soffa
"Steve is a great trainer who manages to break the language and cultural barrier of his audience right from the get go. His contents were excellent and addressed all grey areas in the cross cultural topic."
"The speaker is GREAT for the Cross Cultural Training! We love how he conduct the training!! He makes the subject of the training lively, interesting, excited & FUN!! :-)"
"Steve Muhs's classes are always interactive throughout the training and definitely can relate some of the real work life scenarios. Simply enjoyed the Cross Cultural training!"
Panalpina
" A wonderful experience to know and assimilate into the local culture. A nice blend of thought processes."
International School Kuala Lumpur, Malaysia (ISKL)
"Mr. Steve is an intelligent person and has more cross-cultural knowledge than anybody that I know. His examples and understanding of the varied culture gave me an insight to look at my life at ISKL and people around me. Thank you, Steve!"
"Hi Steve, I enjoyed how you challenged the audience – especially the western members of the audience – to question our perceptions of and interactions with (Asian) cultures."
Kuliche + Soffa
"Steve is a great trainer who manages to break the language and cultural barrier of his audience right from the get go. His contents were excellent and addressed all grey areas in the cross cultural topic."
"The speaker is GREAT for the Cross Cultural Training! We love how he conduct the training!! He makes the subject of the training lively, interesting, excited & FUN!! :-)"
"Steve Muhs's classes are always interactive throughout the training and definitely can relate some of the real work life scenarios. Simply enjoyed the Cross Cultural training!"
Panalpina
" A wonderful experience to know and assimilate into the local culture. A nice blend of thought processes."
International School Kuala Lumpur, Malaysia (ISKL)
"Mr. Steve is an intelligent person and has more cross-cultural knowledge than anybody that I know. His examples and understanding of the varied culture gave me an insight to look at my life at ISKL and people around me. Thank you, Steve!"
Investment
This highly specialised course is available on an in house basis
Please click HERE to request for a Proposal and Quotation now.
Call us at +6012 6869 628
One professional and friendly consultant will get in touch with you soonest.
Request for a Quotation Today
http://www.itrainingexpert.com/Request-for-Quotation/
We can also design train-the-trainer programs for internal implentation by your own trainers
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