Overview
In the world of business, effective communication is essential. The way we communicate with others can greatly enhance relationships and the way we do business. Communication is not just about talking, but understanding what others need and want from us. Attend this custom-made English Communication Course; The Essentials of English to enhance your buisness communication skills.
Learning Outcomes
This course will help participants to converse in English more confidently and comfortably. They will improve their understanding of the essentials of English grammar, increase their range of vocabulary and develop confidence with the spoken language.
Who Must Attend
People who deal with customers on a regular basis, including counter staff, clerks, customer service officers and telephone sales personnel. Anyone wishing to improve their communication skills and be more confident in interacting with others. A basic level of English is required for this course.
Course Details
- Adverbs and Expressions of Frequency
- Superlatives and Comparatives
- Direct and Reported Questions
- Verbs to Nouns
- Suffixes and Prefixes
- Call Preparation
- Receiving calls
- Taking and Leaving Messages
- Asking for and Giving Repetition
- Clear Speaking (Pronunciation Practice)
- Functional Language for setting up appointments
- Making & Changing Arrangements
- Problem Solving on the telephone
- Role Play
- Presenting and Defending and Argument
- Asking for and Giving Clarification
- Agreeing and Disagreeing in Negotiation
- Reaching an Agreement
- Role Play
- Preparing and Presenting a Plan
- Defending Decisions and Opinions
- Preparing a Recommendation
Final Presentation and Performance
Methodology
This is an interactive class where participants will be given various scenarios and the opportunity to develop their language and fluency skills through role play and communication games.
Course Leader
Testimonies
"Very useful and practical course. Thanks a lot!” Norhartini, Bank Negara Malaysia.
“This course should be in 3 days because it’s so interesting and so much to pick up. The most valuable lesson that I picked up was the right way to write email and report writing” – Mohd Sarudin, Head of Department, MMC
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 per pax |
| USD 890.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,600.00 per pax |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,500.00 per pax |
| USD 730.00 |
