CUSTOMER SERVICE AND TELEPHONE TECHNIQUES

Debt Collection Through Telephone Skills

Credit control training is packed with effective and proven to Telephone Debt collection techniques training, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to d

Developing and Implementing Customer Service Strategies

Developing and Implementing Customer Service Strategies in Malaysia

Effectively Engage, Convince & Sell Online

Are you having to conduct your presentations online and like most of us, it is yet another skill that you need to master to continue your employment or reach sales targets?

Excellent Customer Service & Response to Complaints

This is a powerful life-changing training on Excellent Customer Service and Handling complaints. This is workshop which approach is highly practical and aim to craft and instill behavioural skills for Service professionals so that they confidently se

Power Packed Telesales (Offline)

This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.

Telephone Techniques and Handling Difficult Callers

Dealing with customers and handling their complaints on the telephone is stressful and risky business! In this course, we will share with you on how to meet those challenges.

Webinar - Live Chat Customer Service

Live Chat provides convenience, speed and reduction in the customer’s effort to reach us. Being a major customer service channel, it requires specific skills in order to

Webinar - Teledebt collection (How to speak in the right tone)

Credit control training is packed with effective and proven to Telephone Debt collection techniques training, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to d

Webinar - Telesales The Art of Selling on phone

This telesales, the art of telephone selling webinar shows you how the professional telesales and contact centre professionals talk to different clients to get sales.

Webinar: How to Engage Your Online Audience (60min)

Are you also having to conduct your presentations online and like most of us, it is yet another skill that you need to master to continue your employment or reach sales targets?