CUSTOMER SERVICE AND TELEPHONE TECHNIQUES

Developing and Implementing Customer Service Strategies

Developing and Implementing Customer Service Strategies in Malaysia

Excellent Customer Service & Response to Complaints

This is a powerful life-changing training on Excellent Customer Service and Handling complaints. This is workshop which approach is highly practical and aim to craft and instill behavioural skills for Service professionals so that they confidently se

Telephone Techniques and Handling Difficult Callers

Dealing with customers and handling their complaints on the telephone is stressful and risky business! In this course, we will share with you on how to meet those challenges.