Overview
“...having these capabilities offer each of us a way to survive with our humanity and sanity intact, no matter where we work. And as work changes, these human capacities can help us not just compete, but also nurture the capacity for pleasure, even joy, in our work.” - DanielGoleman
Emotional Intelligence by Daniel Goleman
The bestselling author of Emotional Intelligence and Primal Leadership, Daniel Goleman speaks on how you can use emotional and social intelligence to improve your own and your organization's performance. Daniel Goleman reinforces that one of the most
critical skills is building rapport. We train for building rapport in this training and this is very useful for your success in work and life.
Emotional Intelligence – the ability to understand and control emotions, to recognise and respond to those of others - is emerging as the single most effective business skill of the new century. Whether you’re a company manager or director and want to learn how to manage your team or business more effectively, or perhaps you’re an executive and need cutting-edge skills to help you thrive in your future career, this 2-day session will be an eye opener as you. Far more than an introduction, you will learn the revolutionary tools in human change and development used by Anthony Robbins the #1 coach in the world. After the course you will walk away with greater clarity, ability to create change in yourself, understand the deep dynamic between people, and re-shape your own identity for success in life.
Learning Outcomes
In this life-changing experiential workshop, you will discover more about yourself. You will learn to be aware of yourself, manage your moods, empathize with others, hone your social skills, manage stress and re-energize yourself. Managing and controlling your emotions can bring about increased productivity cum joy in the workplace.
Upon completion of the workshop, you will be able to:
• identify personal perspectives, beliefs and bias that hamper their effectiveness in working with others
• gain an understanding of the importance of empathy in understanding and motivating others
• analyze and interpret online assessment results from the EQ-i Inventory.
• apply tools to increase personal skills: self awareness and self management of personal emotions.
• apply tools to increase social skills: recognizing the emotions in others and responding to those emotions.
• discuss social responsibility and how it supports an organization’s goals and individual goals.
• apply tools to increase your and others' emotional intelligence.
• learn how to leverage their own emotions, their understanding of others, and their knowledge of the organization’s culture, politics, and processes to collaborate across boundaries, and increase their impact and influence in today’s flatter, matrixed
organization.
• develop practical techniques to manage own yourself and your teams productively in the face of challenges or stress
ORGANIZATIONAL IMPACT
• Improve teamwork through greater deeper understanding of one another
• Enhance cooperation through better relationship building skills
• Develop an emotionally intelligent work environment
• Work better with different personality styles and see situations and people from different perspectives
Who Must Attend
Ideal for: current and prospective managers and other key organisational contributors Outcomes: equip managers with EI skills that help them collaborate and manage others more effectively.
Participants walk away with not only a new understanding of themselves and why they tend to ‘do what they do,’ but also an increased confidence in their ability to work with others, to manage and lead, and ultimately to increase their contribution to the growth and success of the organisation.
Course Details
Day 1:
MODULE 1: SELF AWARENESS
WHY YOU NEED EMOTIONAL EXCELLENCE TO ACHIEVE THE WORK SUCCESS
DESIRED
- The emotional brain - intrapersonal & interpersonal intelligence
- EI vs IQ; which is more superior
- Your Body Believes What You Say
WHAT IS EMOTIONAL INTELLIGENCE (EI)?
Significance EI in your life
MODULE 2: SOCIAL AWARENESS
Our personal core values drive our attitudes and behaviours.
They are influenced by our upbringing and are deeply rooted into our belief system. They are
like the torch light of our life. Aligning our personal core values to that of the company is like
shining our own personal torch toward company values. Team members will be able to
contribute meaningfully with the alignment.
EXPLORE and ALIGN CORE VALUES
• Aligning your values to your personal vision & company values to help you be in
congruent instead of being in constant internal conflict.
• Removing Limiting Beliefs – Beliefs which do not serve us anymore
Day 2
MODULE 3: SELF MANAGEMENT
WHAT TRIGGERS YOU EMOTIONALLY?
Although some leaders may never admit to them, everyone experiences some types of
emotion. Whether anticipating bosses’ feedback, handling family or just being alone, all these
scenarios involve some type of emotion. Willingness to deal with emotions signals your
enthusiasm in performance enhancement.
• VAK Profiling – Understanding your most preferred communication preference. Learn
how you like people to treat you and hot other people like to be treated.
• Diffuse Your Emotional Triggers with Sub-Modalities – Learn to 'Detach' vs 'Attach' from
situations, words, people and emotions to help you manage your feelings.
• Anchoring Your Positive Feelings and Bank into your Happy Bank – Why focus and
waste your energy counting your frustration and failures when you can upbeat your
feelings through changing your state of emotion
• The Art of Positive Reframing- "Words don't matter?" As US President, Barrack Obama
said. Pick up the skills of changing the words you say to yourself and change your life!
• Empathy--Powerful Communicator Enhancer for Superior-Subordinate relationship
HOW TO CHANGE YOUR STATE FROM DOWN TO UPBEAT INSTANTLY
• Change your physiology
• Change your mental map/ blueprint
• Change your focus
• Change the meaning you give to life - reframing
• Anchoring your wins in life
Afternoon Session: 2.00pm - 5.00pm
MODULE 4: RELATIONSHIP MANAGEMENT
The Law of Connection - Improving Relatonship At The Workplace
Emotional intelligence includes social intelligence, which is a combination of empathy and
social skills. IQ matters a lot when we require technical competencies, but once in
management, what make you a star will be social or behaviourial competencies - how you
manage yourself and your relationships, emotional and social intelligence. These are
competencies which distinguish the top 10 percent from the rest.” Therefore, workplace
competencies based on emotional intelligence play a greater role in star-performance intellect.
What does it take to really connect with someone, understand them, and build a solid
foundation?
• The Recipe for Deep Rapport Instantly to establish trust almost effortlessly
• Active Listening
• Creating the personal chemistry
• Deal emotionally charged situations
MENTAL TECHNIQUES FOR HANDLING STRESS
• Anticipating and avoiding potentially stressful situations.
• Learn coping techniques such as relaxation therapy, visualization and reframing your
thoughts for handling workplace stress.
Methodology
This workshop’s methodology is a combination of expert input, interactive practical exercises, self assessment, lots of hands-on role-play, group discussions, exercise worksheets, practical projects, presentations, creative music, visualizations together with action plans supported by video material, EI activities & powerful NLP techniques.
You are encouraged to participate actively in relating the principles of EI to the particular needs of your workplace& you will also get to practice & have hands-on experience on the workshop’s applications.
All the above are designed to promote an enriched EI learning experience with lots of relevant activities, networking, laughter, de-stressing & powerful insights.
Course Leader
DANIEL.W
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
Graduate Member of Institute of Engineers, Malaysia
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH U
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
Graduate Member of Institute of Engineers, Malaysia
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH U
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
Daniel is an International Master NLP Trainer who comes with more than 30 years experience in the corporate world; out of which, 19 years has been spent on coaching and training: on Communication & Interpersonal Skills, Coaching & Negotiation skills, Sales, Management & Leadership Skills, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his the coaches, mentees, staff and associates to learn, grow and expand their personal paradigms and horizons.
He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as General Manager of GEC (UK), Mahkota Technologies, he was in-charge of both local and regional sales for his Division. In his tenure, he managed over 15 different products and systems, successfully securing an annual turnover of RM60 million, for both the domestic and regional markets.
Trained under Dr Richard Bandler, Daniel is a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA. He is also a Certified Master Conversational Hypnotherapist of the International Association of Professional Conversational Hypnotherapist, USA.
He specializes in coaching CEOs, senior managers and entrepreneurs in highly sought-after skills in areas of people management, creative and innovative skills in leading organizations. His passions are in the study and application of the latest psychologies, mental tools and techniques in reading and handling people; especially in areas of Effective Communication and Negotiation skills, Management and Leadership Skills and Sales, applying Neuro-linguistic Programming and Subconscious Learning to accelerate adult learning.
He recognizes the great potential within each individual and he believes in making a difference in one’s learning through his personalised, demonstrative, practical and dynamic approach in effective trainings. He makes every training experience enjoyable and valuable. His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.
To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
Testimonies
"Very engaging presentation. This course highlight to us the best methods used to influence and persuade people through psychology in which I know nothing of before the training”– Farid, OIM SPD, PETRONAS Carigali Sdn Bhd
“I find it hard to persuade and influence others before I attended the course, but after I was shown how to unleash my inner potentials to influence people I find that engaging people is not as difficult as I previously thought it was”– Naza, HEAD, PETRONAS Carigali Sdn Bhd
“Very much liked the approach. This course teaches me how to interact effectively with the management and rest of colleagues through influencing according through behaviours that will make communication at workplace much easier than before.”– Fauzi, TS OIL, PETRONAS Carigali Sdn Bhd
“I used to interact less due to lack of self-confidence but after the training I find that my views on people changed and it is much easier to connect the dots of people around me and it boost my self-confidence to further engage with people of all backgrounds in future.”– Shamri, Terminal Support, PETRONAS Carigali Sdn Bhd
“NLP taught me how to manage people and assess their behaviours to get the best of interactions. This course is highly recommendable for all especially to leaders at the management level.”– Thomas, Manager, PETRONAS Carigali Sdn Bhd
“I have very little knowledge on what NLP actually is and how strong it is in influencing people through behaviours but through this course conducted by the highly experienced and knowledgeable trainer, Mr.Daniel Wong I got to the opportunity to practise NLP to further benefit my role in the company.”– Akmal, PETRONAS Carigali Sdn Bhd
“After the course I am now am more confident in structuring my communicating skills whether in office or in personal.”– Norrizam, Head SIF/P, PETRONAS Carigali Sdn Bhd
“This training is very useful for daily communication at workplace as it taught us how to handle different characters and how to solve issues calmly at any time.”– Asrinah, Finance Manager, PETRONAS Carigali Sdn Bhd
“Very excellent and practical presentation and insights. Highly recommendable”– Mira, Manager, PETRONAS Carigali Sdn Bhd
“Through this training I find out my own set of personality category and how it will enable me to use it to my advantage at my work place and life.”– Hayati, Manager ETR SSS, PETRONAS Carigali Sdn Bhd
“Many practical tips given! Excellent Speaker.”– Rukayah, Manager HRM, PETRONAS Carigali Sdn Bhd
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,890.00 + 6% SST |
| USD 850.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,290.00 + 6% SST |
| USD 670.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,190.00 + 6% SST |
| USD 640.00 |
(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achievement)
Fee is NOT INCLUSIVE of 6% SST
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH: You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
