Overview
The debt collections scenatios activities are real and yet easy to participate in.
Through the telephone skills that the trainer will share, participants would be learning how to be quick at generating meaningful discussions and improve their teleskillsrapidly.
This practical yet interactive course help to boost one's performance in formulating effective strategies to be good at collecting debts through telephone professionally.
Learning Outcomes
By the end of the Debt Collection Through Telephone intensive session, you will be able to:
- Plan and Structure collection calls more effectively
- Understand the elements of consultative communication and improve skills in this area
- Discover opportunities to guide customers towards suitable payment arrangements
- Make a conscious effort to understand the customer’s environment in order to convince and create impact
- Be genuinely interested in the customer’s questions and remarks in order to continue fruitful 2-way communication for
- longer periods of time
- Collect debts better using empathy
- Understand various types of probing questions and be able to apply suitable questions according to the flow e.g fact
- finding questions, leading, requesting for payment etc.
Who Must Attend
- Credit Assistants, Executives
- Executives to Senior Managers
- Marketing Professionals in-charge of collection
- Finance and admin Executives and Managers
Course Details
Online Mode:
Day 1: 9:00 am - 1:00pm
Day 2: 9:00am - 1:00pm
MODULE 1: The Collector’s Body Language strategy
Synchrony vs Dyssemia
Do’s & Don’ts in Body Language
MODULE 2: Probing Skills for exploration
The art of asking the right questions to identify and understand underlying customer issues and to seek collection opportunities
MODULE 3: Active / EffectiveListening skills
There is a strong link between effective listening and increased collections.
MODULE 5: AN “ASSERTIVE” COLLECTION INTERACTION
Open the interaction
Motivate, Persuade, Negotiate
MODULE 6: Consequence based persuasion approach VS The “LET’S TALK” approach
EXERCISE:
Developing “ASSERTIVE” dialogue including:
Impactful opening statement, probing questions, relaying the account’s current status, handling excuses, testing the water questions, negotiation, generating guilt for non-payment, strategic ending statement.
Takeaway: Get Your SCRIPT ready and go ahead collect back all your debts up to 20%
Methodology
Course Leader
To contact Shahrukh for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 1,490.00 |
| USD 430.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 1,290.00 |
| USD 380.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 1,190.00 |
| USD 350.00 |
E-Certificate
Upon successful completion of this program, you will receive an E-Certificate of Achievement.
Payment mode:
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com
