Debt Collection Through Telephone Skills

The debt collections scenatios activities are real and yet easy to participate in.
Through the telephone skills that the trainer will share, participants would be learning how to be quick at generating meaningful discussions and improve their teleskillsrapidly.
This practical yet interactive course help to boost one's performance in formulating effective strategies to be good at collecting debts through telephone professionally.

By the end of the Debt Collection Through Telephone intensive session, you will be able to: 

• Plan and Structure  collection calls more effectively
• Understand the elements of consultative communication and improve skills in this area
• Discover opportunities to guide customers towards suitable payment arrangements
• Make a conscious effort to understand the customer’s environment in order to convince and create impact
• Be genuinely interested in the customer’s questions and remarks in order to continue fruitful 2-way communication for
• longer periods of time
• Collect debts better using empathy
• Understand various types of probing questions and be able to apply suitable questions according to the flow e.g fact
• finding questions, leading, requesting for payment etc.

• Credit Assistants, Executives
• Executives to Senior Managers
• Marketing Professionals in-charge of collection
• Finance and admin Executives and Managers