Who Must Attend
Managers and Supervisors, Sales Managers, Sales Executive and Assistants and anyone keen in taking a sales career as their next career path
MODULE 1: UNVEILING CUSTOMER BUYING BEHAVIORS
-Analyze and understand customer touchpoints, their buying patterns and preferences so that you know how to approach them based on the buying strategies.
MODULE 2: BUILDING RAPPORT CUSTOMERS QUICKLY AND EFFORTLESSLY
- How to build rapport with customers that last
- How to read subtle Body Language and Gestures, Tonality and Words so that you understand what your customers are feeling and thinking
MODULE 3: GETTING WIN-WIN DEALS BY NEGOTIATING BETTER
- How to negotiate for a better deal and a have win-win-win situation
- Gamification: Using 5 different techniques to win a better than expected deal
MODULE 4: MANAGING TIME AND SALES FORECASTING
- How to use Lumina Sales (proven technique) to manage sales forecasts and make effective decisions with a faster sales cycle and closure
MODULE 5:COMMANDING GREATER MARKET SHARE
- How to use Lumina Sales tool to create competitive advantage your Unique Selling Point (USP) the tool demonstrates
- Case studies: How to command greater market share in today’s borderless business world
MODULE 6: CREATING QUALITY SALES AND IMPROVING RELATIONSHIPS WITH CUSTOMERS
- Adopt the Lumina Sales Techniques will ensure better quality sales and relationships with customers
MODULE 7: COMMUNICATING LIKE A SMOOTH & SILKY INFLUENCER
- How to communicate effectively through Lumina Sales techniques
- Gamification: Fun and effective real-life communication games are used to simulate the experience between the sales personnel and the different types of customers’ behaviors
MODULE 8: GROUP SALES PROJECT
- Delegates will put in groups to use the Lumina Sales tools and techniques to close a given sales project
Scenario-based case studies will be assigned to delegates which would pick their team members for the specific roles.
Sharing and debriefing session thereafter to review the outcomes and valuable lessons that can be applied back at workplace and business world.
Interactive presentation & input, Group Activities and Role Plays, Video Demonstration, Think, Pair and Share amongst participating groups and debrief sessions after each activity by the Facilitator who is trained as a Lumina Learning Professional.
Background about Lumina Learning.
It is a learning way to understand the psychometrics of human being. Through the Lumina way, you will see better organisational change and long-term improvement. Instead of concentrating on selling a product of service, we focus train sales professionals to take a humanistic approach and viewing people as "human beings" rather than "human doings" Lumina Learning practitioners can help organisations transform their performance by transforming their people.
Lumina Learning creates innovative psychometrics and possesses a global network of practitioners who specialise in organisational change and long-term improvement. By taking a humanistic approach and viewing people as "human beings" rather than "human doings" Lumina Learning practitioners can help organisations transform their performance by transforming their people.
*Agency for Science, Technology and Research (DBS BANK)
*Immigration and Checkpoints Authority
*Singapore Telecommunications (SingTel)
* Pokka Corporation Singapore
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at firstname.lastname@example.org or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
The course can be customised as in house programs.
For companies who have 5 and above participants who would like to attend the course, please contact us to Request for a Quotation today.
Also, if you'd like to speak to us, please call NOW at +603 8074 9056 | Mobile +6012 6869 628 and speak to one of our friendly Course Consultants.