Cost Of Poor Quality ( COPQ )

COPQ is measured to obtain a baseline measure of where you are today in terms of costs. However, you can also use this measurement to sell improvement projects to management. COPQ shows your management why it is critical that you begin your project now.

Cost of Poor Quality allows you to get an estimate of these wastes, and speak the language of management. Often times, these wastes get reported in terms of inventory turns, defect rates, test yields, number of failures, etc. None of these metrics help management prioritize the true financial impact of these wastes. By converting them into dollars, these wastes provide everyone with a better understanding of how big these problems are.

• Internal Failure Cost
• External Failure Cost
• Appraisal Cost
• Preventive Cost

• Able to Quantify the size of the problem to justify improvement efforts.
• Able to guide the development of the improvement efforts.
• Able to track the progress of the improvement initiatives.
• Understanding the tools used to calculate COPQ.
• Able to understand and drive for COPQ reduction.

• Managing Director / Factory Manager/Production Manager/Supervisor
• QA Managers/ Executive/ Supervisor
• QC Manager / Engineering Managers / Engineers involved in Quality Improvement.

Lecture, Discussion & Case Studies.

“The trainer has good creativity thinking and able to give examples for better understanding. ” Law Siew Kiong, Shell MDS (M) Sdn Berhad.