Overview
A Quality Control Circle (QCC) is a small group of workers who come together to discuss ways of identifying, analyzing, and resolving work related issues. Surveys shows that more than 95% of work related problems can be resolved using various QC tools. Some of the tools used are the cause and effect diagram, check sheets, scatter diagram, control charts, pareto- diagrams, stratification, histograms, and graphs.
Quality control is a process by which organizations analyze the quality of all factors involved in the production process. Carried out internally by a team or officers or externally by consultants or a government body to uncover product defects. This systemic problem solving is an essential part of work. Conventional 7 QC Tools are good in mainly analyzing data, but certain facts cannot always be adequately expressed by numerical data alone. To solve these, we need to embrace an innovative workplace culture in which everyone can generate the quality ideas needed to create order out of chaos.
Learning Outcomes
Upon completion of the 2-days course, participants will be able to:
- Understand QCC & its formation & implementation.
- Understand the 7 QC (Quality Control) Tools.
- Use quality tools to communicate and resolve problems at their workplace systematically.
- Link statistically tools in problem solving so that quality improvement is realized.
- Gain an excellent understanding of how important it is to resolve problems based on facts rather than personal biases.
Who Must Attend
- Engineers.
- Executives.
- Supervisors.
- Operation Line Leaders.
- Production and Quality Department personnel.
Course Details
DAY 1
• What is Quality?
• The importance of quality in production / service
• Impact due to low productivity in product / services
• Best approach in controlling quality, reduce defect & improve productivity
• What is Quality Assurance?
• What is Quality Control?
• What is TQM?
• Where Quality Control (QC) does stands in TQM?
• What is Quality Control Circle (QCC)?
• Reason and Implementation of QCC
DAY 2
• What is 7 QC Tools?
• Usage & Benefits of 7 QC Tools
Tool 1: Stratification
How to use – Both Manual & Excel
Benefits.
Tool 2: Pareto Diagram
How to use – Both Manual & Excel
Benefits.
Tool 3: Cause and Effect / Ishikawa Diagram / Fishbone diagram
How to use – Manual only
Benefits.
Tool 4: Check Sheet
How to use – Manual only
Benefits.
Tool 5: Control Chart/Graph
How to use – Both Manual & Excel
Benefits.
Tool 6: Histogram
How to use – Both Manual & Excel
Benefits.
Tool 7: Scatter Diagram
How to use – Both Manual & Excel
Benefits.
Methodology
Lecture, Group discussion/activity and case studies.
Course Leader
Mr. Murugan carries with him a considerable experience in 3D: Design, Develop & Deliver trainings in several areas, in particular People Management, Operations Management, Quality Management and other trainings. From his last 12 years of excellent track record as a trainer in many areas, he has taught numerous participants, who range from Line leaders / store-hand to Senior Managers of MNCs & SMEs. In total, he has delivered to numerous companies from various industries and has established himself as a highly- regarded trainer famed for his caliber and efficiency.
As training goes beyond just classroom knowledge, his vast industrial experiences (mainly manufacturing & services) and know-how will undoubtedly be the key differentiator as a preferred trainer. With his skillful delivery, one can expect to learn deeper understanding of advanced technical topics to be better equipped for the challenges in human resources development.
A Certified Train-The-Trainer (TTT) and Certified Six Sigma Black Belt holder, he is also a Quality Management Consultant and a Certified Corporate Coach; has delivered his expertise to many industries in Malaysia, mainly manufacturing and services industry.
A MBA degree holder, he has a vast industrial experience in many industries such as semiconductor, automotive, electronics and diversified into People, Operations & Quality Management areas. He is also well-versed in Malaysian Employment Law (both EA55 & IRA67) and has conducted many HR & IR related training to the industries.
Or
We have a faculty of equally talented trainers who can cater to your organisation's specific needs in the event of substitution.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“The trainer has good creativity thinking and able to give examples for better understanding. ” Law Siew Kiong, Shell MDS (M) Sdn Berhad.
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 |
| USD 890.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,590.00 |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,490.00 |
| USD 730.00 |
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Payment mode:
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas (Applicable to Malaysian Employer Only)
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com
