Overview
How to handling disaster, Tackling crisis, Addressing operational & business continuity?
Crisis management training should not be limited to crisis planning, disaster readiness, or risk management teams. A crisis can hit any employee at any time and there are situations everyone should think about and plan for. Empowering your employees with crisis management training will enable them to handle the situation with confidence and effectiveness in a timely manner.
A crisis is a time of intense difficulty, trouble, or danger. Crisis management is the process by which you deal with this difficult, dangerous and disruptive event. Organizations can help employees plan for, prevent, and manage a wide variety of crises both personal and professional.
When you mention crisis management training, I think most people think about natural disasters and emergencies like an earthquake, tsunami, volcano eruptions, floods, or fires. The reality is a crisis can take many forms and affect us both professionally and personally. At a higher level, the Organization should have a more structured plan for responding and business continuity but all employees could benefit from some basic training.
Crisis Management covers a wide range of topics, in a broad sense in the following Headings:-
- Planning
- Preparing for crises
- Responding to natural disasters
- Responding to emergencies
- Business continuity
- Media inquiries
A big part of crisis management is crisis prevention, risk management, and planning.
And as employees of organisations that stand to lose hugely, financially and non-financially, each time disaster/crisis erupts?
This Course discusses how To Be Prepared, and What To Do when disaster and crisis strikes.
Learning Outcomes
Upon completion of this Crisis & Disaster Management program, the participants will be able to:
- Understand what is a crisis and the various types of crisis that could impact your business
- Understand how to prepare your organization / team to handle when it comes
- Establish a system to prevent some issues into magnifying into a crisis
- Establish a crisis detection system to detect any potential problems and unforeseen conditions
- Use the crisis detection system to monitor the extent of damage and minimize the impact of the crisis
- Establish a powerful crisis management team
- Setting and enforcing the new rules of engagement
- Handle the media relations
- Establish and enforce proactive crisis management strategies
- Minimize loss of sales and protect your brand from being tainted
- Know how and what to talk through the media to strengthen the brand image
- Protect and fortify investors and confidence
- Build a system to lead in the new crisis situation
- Handle dispute resolution both internally and externally
Who Must Attend
Officers and managers of:
- Safety, Security , Surveillance, and Emergency department
- Administration & Logistics Department
- Fulfillment and Support Department
- Legal, Corporate Services Department
- Risk Management Department
- Internal Audit Department
- HR and Training Department
- Operations Department
- In regional, branches and subsidiary company’s locations
- Production, Factory and Assembly Line Department
- IT/Systems, Support, and DRP Department
- Finance, Procurement, Stores,/Warehouse and R & D Department
Course Details
DAY 1: BEHAVIORAL CRISIS – MANAGING RISK & RESOURCES
Deep discussion & sharing on how to attempt the 5 different types of crisis.
Module 1: Discussion on Types of Natural Crisis
Pandemic
Project Crisis
IT & Technology Crisis
Workplace Accidents
Module 2: Business Continuity- Managing resources – people, equipment, information, materials, time, and money
The trainer will probe & ask pertinent questions to the delegates to gauge how prepared are they to react and take action in such a crisis.
Delegates will come up with feasible action plans or SOPs to address the different crises as part of their activity.
Module 3: Useful tools to analyze the crisis
Fundamental Crisis Management Methods
Scenario Planning Strategy
Lateral Thinking Skills
SWOT Analysis
Neuroscience Brain-Mapping
Dealing with Emotions, Anger(EQ)
DAY 2: COMMUNICATION SKILLS FOR CRISIS MANAGEMENT
Module 4: How to communication during crisis
How to convey the right message:
Identify audience - report to authorities, stakeholders, social media, international press
Language of communication, too late for last-minute translators
Medium – a type of news/ report dissemination
Communication to stakeholders – internal & external
Timeliness and Consistency – When the internal & external messages have to be conveyed to concerned parties
Knowledge – Having the right person who has the skills & knowledge to clarify the incident/situation
Build Trust - Tone, Diplomacy, Tactfulness
Message’s objectives & Key messages
Practical media interview- Anticipate questions, How the media works? What are their expectations?
Case studies
i)Disasters from the past
ii) Case studies – Current & Future
E.g.
- Occupational, Health & Safety Crisis
- Logistic Vehicle Management Crisis
- Food Contamination Crisis
- PR Brand Crisis
- Integrity (Theft, Corruption) Crisis
- IT Breakdown Crisis
- Political Influenced (Stop-Work, National Emergency) Crisis
- Revisit Covid Pandemic Crisis
Discussion on Roles, Processes, Procedures & Improvements
Simulation & Mock exercise on Unexpected Disastrous Incidents
Debriefing, Lessons learned, Action Plans & Reports for Audit
An Inspirational Closing
Methodology
Interactive presentation, workshop based simulations, case studies and open discussions.
Course Leader
MR MADI MANIAM
Over the last 49 years of Mr Madi's working experience in Malaysia and abroad. He has worked in manufacturing, Oil & Gas, property development, telecommunication from operations to the senior levels of management in multinational companies overseas and locally.
Mr. Madi’s portfolios include General Management, Supply Base Operation for Oil and Gas Industry, Business Planning, International Marketing, Government Relationship, Project Management, Logistics Operation, Purchasing, Contracts, Material Management, Warehousing, Corporate Business Analysis, Executive Training and Coaching, Process and Productivity Management and Turnaround, integrated into an IT environment.
The various operational experiences enable him to add value to his forte in ‘transformational management’. Mr. Madi has a proven track record as an operational leader/ consultant/trainer/mentor/coach in re-engineering organizations and production processes; such as planning and directing start-ups as well as revamp operations; facilitating and soft skill training for Capital Market Intermediaries to meet world-class standards. He also contributes back to his field by giving lectures to Universities. Mr. Madi is also a certified trainer for IMPAC and Kaplan Professional courses.
His solid operation & management experience in the corporate world has given him the deep insight to reflect the capacity to link the past with the future by transforming knowledge into real practical action and desired outcomes for the businesses that he consults.
He has displayed excellent leadership qualities, established a wide network of industries, and is equipped with excellent communication skills in his roles in the public and private sectors in Malaysia, the ASEAN countries, Hong Kong, Japan, Korea, and Taiwan. His work experience has provided him the capability to influence others by leading, providing focus, and enhancing cooperation right down to the floor level. This includes self-direction together with a strong willingness to support others, in a multi-national environment, with multi-skilled teams, to cooperate with team members rather than to compete.
Madi is also capable of building trust which enhances resolving conflicts and solving problems. To date, he has trained and coached no less than 30,000 participants.
Mr Madi started off with an Economics degree from University Malaya, and along the 5 decades, has supplemented by more than four decades of business and professional training and experience.
Some of the Previous Clients:-
• Securities Commission Malaysia
• Open University Malaysia
• INSAS
• Public Listed Holding Corporations
• Manufacturing Companies
• Investment Companies
• IMPAC Clients-Far East Asia
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GARRY CHOW
Garry is a lawyer who shifted gears from fast car as a motoring journalist, to fast company as creative director, to fast mind as certified HRDF trainer and coach.
He is a professional member and Past Vice President of the Malaysian Association of Professional Speakers (MAPS) on top of being a member of the Global Speakers Federation (GSF). The PRISM neuroscience brain-mapping practitioner of the UK has conducted training for more than 18-years in numerous countries. He develops and customizes transformational training to meet clients' needs.
Garry's enthusiastic and entertaining style enables him to relate easily and effectively to all levels in the workplace. He always captivates his audiences with his subject knowledge, sense of humor, and down-to-earth attitude towards learning and living. A cool, yet credible communication style sees Garry equally as effective in the boardroom as with front-line staff. He coaches TEDx Speakers since 2013
Being a socially conscious citizen, he participates in corporate social responsibility (CSR) activities by assisting the British Graduates Association of Malaysia (BGAM) as an Honorary Treasurer and committee, on top of being a Life Member since 2006. Among others, he is a Certified & Head Trainer for Junior Chamber International (JCI), a non-governmental organization of movement of young national citizenship. A volunteer for Yayasan 1Malaysia in support of unity for the nation and Alumni Ambassador for University of Wolverhampton, United Kingdom.
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We have a faculty of specialists and can cater to your organization's different levels and specific needs. For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“Before attending the Crisis & Disaster Management training, I was already excited to learn more. During the course I learn that we have to prepare and preempt what would happen in case of disastrous incidents. I am enlightened to find out more about our preparedness to facing a crisis. The trainer was good and able to organise breakout rooms despite of time constraint." Dominic, Havi Logistics, HR Regional Director
“I learned to think out of the box where the disaster response team might have overlook on the potential crisis that we might not have skills to handle. We need to share to our team on the learnings and review our current SOPS to ensure all follow SOP, have induction, briefing and proper drills. The training was excellent in helping my team to explore the unknown.” Lai PY, IT manager, Havi Logistics
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