Upon completion of this Crisis & Disaster Management program, the participants will be able to:
- Discern the difference between the Theory, Concept and Principle of Crisis Management and apply it accordingly.
- Understand how to effectively process the implication of any given disaster through a thought-out contingency.
- Avoid the pitfalls in the wake of chaos caused by an emergency.
- Understand Critical Success Factors.
Who Must Attend
Officers and managers of:
- Safety, Security , Surveillance, and Emergency department
- Administration & Logistics Department
- Fulfillment and Support Department
- Legal, Corporate Services Department
- Risk Management Department
- Internal Audit Department
- HR and Training Department
- Operations Department
- In regional, branches and subsidiary company’s locations
- Production, Factory and Assembly Line Department
- IT/Systems, Support, and DRP Department
- Finance, Procurement, Stores,/Warehouse and R & D Department
MODULE 1: UNDERSTANDING CRISIS
- Disaster & sources or drivers
- Crisis…period, risk issues,
What is at stake? & issues Crisis or BCM video clip
MODULE 2: CRISIS MANAGEMENT VIDEO
What do you learn from this short video clip?
MODULE 3: MANAGING THE 3 STAGES OF CRISIS
- Business Survival
MODULE 4: STARTING YOUR CRISIS MANAGEMENT JOURNEY
- Formalise your 5Ps
Complete the 7Cs
MODULE 5 :CRISIS MANAGEMENT VIDEO
Lessons learnt from this clip.
MODULE 6: THE COMMITTEE
- Roles of others
- Avoiding bad publicity and negative vibes that slowly but surely will ‘kill’ even the most invincible institution
Preventing punitive suit, damage-liability, winding down, take-over, folding-up or closure
MODULE 7: CAPACITY & CAPABILITY
- Financial resources
- Assets, logistics, and infras
- Non financial resources
- BRS: Placements & recovery sites
MODULE 8 : BIA: COMPUTATION OF CRISIS RISK IMPACT
- Business impact analysis
- Business loss
- Non financial loss
- Identifying your critical business/service functions.
- Critical products/services
- Non-critical products/services
Survival mode versus ‘as-usual’ mode
MODULE 9 :CASE STUDY I
- Group discussion & presentation
- Discuss types of disaster.
- Controllable and uncontrollable disasters.
- Why is there crisis after every disaster?
- Prevention versus Cure approaches
- Localised versus global disaster/crisis.
- Safety & security drill
Ways and approaches to effective drills.
Drill frequency, at what levels, head office and regions/branches/subsidiaries.
MODULE 10: COORDINATION
- Internal support group
- External dependencies
- Logistics, Security, Rescue,
- Relief Centres, Medical & Health,
Local and global NGOs
MODULE 11: BCM video clip
- What can you take or learn from this clip?
MODULE 12: COVER
- Establish your business recovery site (BRS)
Cold, warm, hot
MODULE 13: CRISIS COMMUNICATION
- How crisis communication differs from normal communication?
- Pacify & inform internal audience & stakeholders
- Address eternal stakeholders
- CEG: Crisis escalation guide
Official & authorised party/source
MODULE 14: BCM video
Discuss matters highlighted in the video.
MODULE 15: COMFORT
- How do you test the effectiveness of your BCM programme?
- Frequency of testing
Compare peer notes & practices to ensure effectiveness
MODULE 16: AVOID LANDMINES
Know the pitfcalls that derail or fail your BCM
MODULE 17: YOUR Critical Success Factors (CSF)
- Critical success factors
- Why some BCM programmes failed?
Elements for practical and successful BCM
MODULE 18: CASE STUDY II
- Second group discussion & presentation
- The MOT (Moment of truth).
- Disaster strikes, crisis period starts.
- How does an organisation (board and management) react?
BCM invocation: Putting the BCM activities and action plans into motion.
MODULE 19: COMMENT & ASSESSMENT
- Input and views from participants
Interactive presentation, workshop based simulations, case studies and open discussions.
FCCA(UK); CA(M’sia); Hon DBA-Mgt Phi(Kursk)
Dr Josef graduated in ACCA(UK) in 1976, was an Associate Member in 1979, and elevated to Fellow Member in 1984. He was admitted as a member of The Malaysian Institute of Accountants in 1983. For his many publications of management books, newspaper articles, and conference/seminar/workshop papers, he was conferred an honorary degree of Doctor of Business Administration (Mgt Philosophy) by Kursk State Technical University Russia in 2006. He was elected the Regional Director for the Malaysian Chapter of PRMIA (Professional Risk Mgrs’ International Association) in November 2007; and held office from Nov’07 to April’10. He was the Treasurer of FAAM (Fulbright scholars Almuni Association of Malaysia) from May’08 to April’10. He was an independent director of a commercial bank based in Cambodia from 208 to 2013. In Sept’10 he was appointed as an Independent Director of a remittance company operating throughout Malaysia.
Josef’s executive and managerial career spanned the past 3 decades. Throughout this 30 years, he worked in 6 different banks as Branch Manager and later holding various posts at the corporate head office. He also worked in 5 non-banking organisations where he held various executive/ managerial capacities, as Head of Internal Audit/Chief Auditor and Secretary to the Board’s Audit Committee. His last job before he retired in April 2007 was as the Chief Risk Officer/Head of Risk Management Division of a large M’sian commercial bank. Prior to that he was the General Manager/Compliance Officer for Anti-money laundering (AMLA) of another Malaysian bank. He is now the Principal/Proprietor of RiskFirst Consultancy & Training Services.
He was awarded the US-sponsored Fulbright Professional Exchange Program in 1995/96. For this sabbatical in the US he was attached to the Institute of Internal Auditors Inc Head Office at Altamonte Springs Florida; where he participated in an advanced auditing & corporate governance review workshops in Orlando Florida, Pheonix Arizona, Dallas Texas, and in Washington DC. In May 2004 he participated in the intensive workshop/seminar on risk management at INSEAD Paris France.
Since 1996, he has been a regular speaking and panel chairman for public and in house forums, workshops and conferences. He has accepted invitations to deliver his papers in Kuala Lumpur, UAE, Mekong Institute Khon Kean, University Thailand, France, Shanghai, Beijing, Sdyney, Bangkok, Mumbai, Hyderbab, Singapore, Phnom Phen, Orlanda Florida, Hong Kong, Brunei, Mauritius, Nairobi Kenya, Manila Philippines, Seoul Korea, Vietnam, Indonesia. Dr Josef is also a certified HRDF training in Malaysia.
Newspaper and journal articles:
Since 1996 Josef has contributed articles focusing on his areas of work. These articles are published in the local Malaysian newspapers (the NST) regularly, as well as in Malaysian business-magazines and professional newsletters/journals.