Overview
This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.
Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.
Learning Outcomes
tructure calls more effectively
- Understand the elements of successful telephone communication and improve skills in this area
- Cross Sell other products if required
- Improve questioning and listening skills
- Identify customer’s real needs and match with appropriate benefits.
- Sharpen their closing skills in order to clinch the sale.
- Handle objections effectively and treat them as new opportunities
- Build better relationships with difficult prospects using empathy
- Recognize each prospect’s unique telephone personality and tailor offering accordingly
- Seek buying signals and act accordingly
- Employ a Strategic telesales management system
- Experience a substantial increase in New Sales
- Enhance skills through Telesales and Customer Service training
- Increase the 3 P’s namely:Productivity, Performance and Profits
Who Must Attend
- Telesales and Sales Personnel
- Customer Service
Course Details
Methodology
Interactive input, case study presentation, group discussion and role play.
Course Leader
ANGELINE SAMUEL
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Angeline is an experienced specialist in professional development and digital marketing. She has spearheaded a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. Her involvement includes ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.
Her daily role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.
Her client’s include : • MATA , Malaysia • Palace of the Golden Horses, Malaysia • Royal Chulan, Malaysia
• Bank Islam, Malaysia
Total Worx Asia • Mozambique Airlines (LAM)
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• Base Titanium, Zambia • First Gulf Bank, Abu Dhabi
• Saudi International Trading Company Limited
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Testimonies
“We should have a tough mind. The skills of analyzing and planning. The training was great and professional.” –Walid Baccar, Regional Sales Manager, Shaker Group- Saudi
“I learned how to solve problems more effectively.” – Mohydine Ramadan, Sales Manager, Shaker Group.
“I learned to look at things from different perspectives” – Tarek Koujou, Sales Manager, Shaker Group - #1 LG distributor in KSA
“Teamwork is very important. The training was great.” –Marwan Bushnak, Head of Sales Manager-Eastern Region, Shaker Group, Saudi.
Investment
In house arrangement only.
Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Email: info@itrainingexpert.com
Payment mode:
Payment must be 100% upfront upon confirmation.