This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.
Learning of each key element of Telephone Sales, Handling Objections, Closing and Cross Selling has been included, in order to give the professionals a complete understanding of how to apply the required skills.
tructure calls more effectively
- Understand the elements of successful telephone communication and improve skills in this area
- Cross Sell other products if required
- Improve questioning and listening skills
- Identify customer’s real needs and match with appropriate benefits.
- Sharpen their closing skills in order to clinch the sale.
- Handle objections effectively and treat them as new opportunities
- Build better relationships with difficult prospects using empathy
- Recognize each prospect’s unique telephone personality and tailor offering accordingly
- Seek buying signals and act accordingly
- Employ a Strategic telesales management system
- Experience a substantial increase in New Sales
- Enhance skills through Telesales and Customer Service training
- Increase the 3 P’s namely:Productivity, Performance and Profits
Who Must Attend
- Telesales and Sales Personnel
- Customer Service
Interactive input, case study presentation, group discussion and role play.
“We should have a tough mind. The skills of analyzing and planning. The training was great and professional.” –Walid Baccar, Regional Sales Manager, Shaker Group- Saudi
“I learned how to solve problems more effectively.” – Mohydine Ramadan, Sales Manager, Shaker Group.
“I learned to look at things from different perspectives” – Tarek Koujou, Sales Manager, Shaker Group - #1 LG distributor in KSA
“Teamwork is very important. The training was great.” –Marwan Bushnak, Head of Sales Manager-Eastern Region, Shaker Group, Saudi.