Managing Non Performing Staff

Managing the performance of your employees can be a challenge, especially if you have staff who continually fail to produce acceptable results.

This 2 days training for Managing Non-performing staff program is an effective way to acting quickly and decisively to manage non-performing staff will to ensure the company maintains a high level of productivity.

By the end of the Managing Non-performing Staff course, the participants will be able to:

• Establish higher productivity through disciplined workforce
• Learn how to solve problems at the domestic level.
• Understand and respect employer’s and employee’s rights.
• Create employers’ and employees’ positive attitude for mutual benefit.
• Apply effective hiring process.

Managing Directors, HR Managers. Admin Managers, Training Managers, Heads of Departments, Line Managers

1 Day (9.00am-5.00pm)
 

Module 1: Discipline

• Areas of discipline – identifying disciplinary problems
• The disciplinary process
• “The hot-stove’ principle
• Taking disciplinary action
• Skill steps in disciplinary action
• Strengths and weaknesses of organizational policies.

Module 2 : Employee Indiscipline

• Poor Performance
• Absenteeism/Tardiness
• Insubordination
• Misconduct (acting inconsistent with conditions of employment, theft, fighting, cheating/fraud/dishonesty, vandalism, etc.)

Module 3 : Grievance

• What is a grievance
• Common employee grievances – reasons for identifying and processing
• Approaches to grievance handling – the various steps.
• Skills in grievance handling
• Role of employees, supervisors and management in grievance handling

Module 4 :  Misconduct Guidelines & Solutions.

• What is misconduct?
• Poor performance and inefficiency
• Failure or refusal to work
• Disrespect and insubordination
• Disobey of lawful instruction
• Non-compliance of procedures
• Lateness and absenteeism
• Sleeping on duty
• Punishments for misconduct

Module 5 : Control, Counseling & Coaching

• Current practices
• The follow-up and follow through
• Meaning and definition

Module 6 : Principles or Guidelines on Domestic Inquiry

• Statutory provisions on discipline
• Rules of Natural Justice
• Scope of Due Inquiry
• Section 14 EA 1955

Module 7 : How to Conduct a Domestic Inquiry

• Industrial court guidelines
• Stages of disciplinary process
• Appellate courts on domestic inquiry

Module 8 : Effective Hiring Process

• Attitude test – written / oral
• Importance of referees
• Hiring and selection policy
• Criteria for hiring
• Screening, short-listing and sieving process
• Interview / selection process – stages

An interactive training wih exercises, case studies, role plays and discussion.