“The Credit Control team if facing some collection issues because the clients are not paying! What can we do about the default payees?”
Do you have this issue in your business? If yes, it would be extremely important to train your credit control, debt collection, sales team and etc to have a full appreciation of the relevant law.
None of your staff can confidently negotiate effectively to recover a debt if they don’t understand the ultimate sanctions they can apply.
This debt recovery and legal process programme is designed to give you a practical, up-to-date understanding of the law as it applies to your particular organisation.
In this practical training, you will also explore all avenues to recover debt, from informal in-house procedures to legal action. The reasons for success, or failure in debt recovery once a debtor has been summoned to court will also be discussed extensively.
You will cover:
ïƒ¼ Definition of a debt recovery
ïƒ¼ Types of debt recovery
ïƒ¼ Importance of recovery process
By the end of the Debt Collection Through Telephone intensive session, you will be able to:
- Understand negotiation techniques
- Profile your customers more accurately
- Use practical debt recovery approaches
- Understand legal debt recovery strategies
- Know the Costing involved in recovery
- Understand when to initiate legal action
- Manage time & the practicality of debt recovery & prioritizing debt collection
- Avoid futile recovery efforts
- Review legal case studies
Who Must Attend
-Credit Assistants, Executives & Managers
-Finance, Accounts & Admin. Executives and Managers
-Executives to Senior Managers
-Marketing Professionals in-charge of collection
MODULE 1: DEBT RECOVERY PRACTICALITY & ETIQUETTE
Debt recovery is a process to recover / seek payment of debt from individuals, businesses or companies in the event of refusal or delays in payment of debts in Malaysia
Practice and etiquette skills of debt recovery
MODULE 2: WHAT KIND OF DEBTS ARE RECOVERABLE?
Monetary in nature
MODULE 3: HOW THE COURTS DEAL WITH THE RECOVERY PROCESS
Jurisdiction of court
Requirements of law
MODULE 4: HOW TO RECOVER DEBT FROM COMPANIES
Company search with SSM
Director’s liability/Undertaking towards the company
MODULE 5: TYPES OF LEGAL RECOVERY PROCESS & EXECUTION PROCESS
Order for Sale
Judgment debtor summons
Writ of Seizure and Sale- immovable/immovable
MODULE 6: DATA MANAGEMENT
Collateral if any
MODULE 7: REFINANCE & PAYMENT METHODS OFFERED
Offer longer term with reasonable interest
Identify your candidate
Compliance with payment commitment
Follow up with clients/customers
PUTTING EVERYTHING TOGETHER
Case studies and discussion
Debriefing and Action plans to increase debt recovery from here
Interactive presentation & input, lots of good and poorly written examples, practical exercises, peer and trainer evaluation.
Designation: Advocate & Solicitor
Professional Qualification MBA (Management), UKM
Professional Qualification LLB)Hons) London University of East London
Professional Certificate in Legal Practice
Mr. Krishna was previously the Legal Manager in 2012 for a renowned franchise company in Kuala Lumpur for approximately 7 years and an active legal and corporate advisor to the CEO and group of companies. He had drafted many commercial agreements for the company including international clients from UAE, China, Jordan, Philippines which required his expertise.
When PDPA was implemented in 2012, Mr. Krishna was asked by the CEO to formulate a PDPA procedure and compliance form, and he was the compliance officer to monitor the data received and used by the company.
All departments within the organization had to refer to him to get approval to use personal data gathered from business owners for purposes of direct marketing. He had to strike a balance between the company’s interest and consumers to avoid breach of the PDPA 2010. He had extensive experience in the field and highly respected in the franchise industry and governmental agencies. Mr. Krishna is a formidable Advocate & Solicitor in various areas of law that he has represented and has always complied with the requirements of the law. He attends court regularly and is a practising lawyer and sought after speaker in legal & finance topics.
MR RUDI CHEU
“Mr. Krishna during his tenure as a Legal Manager with Smart Reader Worldwide Sdn Bhd has shown tremendous leadership and training skills to his department and the company as a whole”
Mr. Sharma, Accounts Development Director, FMC Training & Consultancy Ltd
“He has a vast experience in Corporate and Legal work and had been in Legal Practice for a several years before returning to the corporate sector. His knowledge and skills in Civil and Criminal litigation as an Advocate & Solicitor of the High Court of Malaya definitely gave him an added advantage to excel in the pursuit of knowledge and to excel in any related fields, employment and/or education. He is well learned and has the continuous energy to excel in education to gain knowledge. He has the disposition of a capable and responsible leader.” Dato Sri Dr. Richard Ong CEO, Smart Reader Worldwide Sdn Bhd
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|Pay 14 days before course starts|
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Upon successful completion of this program, you will receive a e-Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123