In this course, we will cover how to anaylse data given to tell the right stories based on behavorial science, behaviorial economics and understanding analytics. By the end of the program, delegates should be able to have start a conversation with d

Overview

It is a dream of an organization to make data-driven decision-making the norm by creating a culture that encourages critical thinking and curiosity.

In this training, we share how to turn data into opinions, arguments and insights that marketers can use to convey their intended messages.

With the rise of digital business and data-driven decision making, data storytelling has become even more important.

In this course, we will cover how to anaylse data given to tell the right stories based on behavorial science, behaviorial economics and understanding analytics.

By the end of the program, delegates should be able to have start a conversation with data, turn into ideas for decision making.

Learning Outcomes

Who Must Attend

General Managers

Head of Sales

Head of Customer Service

Marketing Managers

Sales Managers

Call Centre Managers

Sales Consultants

Account Managers

Channel Managers

Customer Service Managers

Customer Service & Sales Executives

Course Details

Module 1: How to make Effective Data-Driven Decision

Step 1 - Identify business objectives to determine which date to analyse:

Organization’s goals

Choose key performance indicators (KPIs) and metrics

Questions to ask so your analysis supports key business objectives.

Step 2 - Survey business teams for key sources of data:

-Short and long term goals

Step 3 - Collect and prepare the data you need:

Accessing quality, trusted data

High impact & low complexity data sources

Step 4 - View and explore data:

Step 5 - Develop insights through Critical thinking:

Intuitive approach of Visual analytics – ask & answer questions of your data

Develop Critical thinking with data

Finding insights and communicating them in a useful, engaging way

Discover opportunities or risks that impact success or problem-solving.

Step 6 - Act on and share your insights for collaboration:

Highlight key insights by using informative text and interactive visualizations for collaborative decision making

Using insights take more-informed actions in daily work.

Module 2 : How to turn Data to Stories

• Techniques of data storytelling

• Story planning and storyboarding for the data

• Identify storytelling context and objectives

• Identify linkages between data and visuals

• Present and Review Stories

Module 3: The Three Levels of Analytics

• Descriptive analysis – What happened in the past?

• Predictive analysis – What will/ could happen?

• prescriptive analysis -What should we do?

Module 4: Understanding Behavioral Science

• Study of the emotional and psychological influences on decision making.

• User-oriented, outcome-driven mindset

• Design products and services that create more value for your customers

• Facilitate rapid cycles of idea generation

Module 5 : Report Writing with Data

• Define The Type Of Your Data Report

• Know Your Target Audience

• Be Visually Stunning

• Have Content Sharply Written

• Keep It Simple And Don’t Be Misleading

Module 6: Maximizing data thru behavioral economics

Combine & economics to explore why people make choices & decisions

social proof

• loss aversion

• endowment effect

• choice overload

• framing

• decoy effect

• anchoring

Module 7: Understanding analytics - People as Consumers

• Understanding Demographics- attitude, beliefs, behaviour, buying pattern, lifestyle

• Types of customers: loyal, discount, needs based, wandering, impulse

• Economic, personal, apathetic shoppers

• Understanding reward options: rational, sensory, social, ego satisfaction

Methodology

Quizzes

Small group discussions

Case studies

Active summaries

Q & A sessions

Demonstrations

Course Leader

ANGELINE ANN SAMUEL

Bachelor of Software Engineering (Hons), University of Staffordshire

CEO & Founder Of A TECH

Certified Ethical Hacker (CEH)

Computer Hacking Forensic Investigator (CHFI)

Angeline is an experienced specialist in professional development and digital marketing. She has spearheaded a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. Her involvement includes ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her daily role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.

Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.

Her client’s include :

• SIRIM , Malaysia

• MATA , Malaysia

• Palace of the Golden Horses, Malaysia

• Royal Chulan, Malaysia

• Bank Islam, Malaysia

• B Braun Malaysia

Total Worx Asia

• Lafarge Cement

• PETRONAS Malaysia

• Dragon Oil Dubai

• Halliburton

• Zimbabwe Power Corporation

• Canon

• National Bank Of Malawi

• PNG Ports Corporation Limited

• Qatar Petroleum Company

• Qatar Petrochemical Company (QAPCO)

• The Tanzania Institute Of Bankers

• Alinta Energy Sydney, Australia

• Celestica Malaysia Sdn Bhd

• Mozambique Airlines (LAM)

• Base Titanium, Zambia

• Arabian Pipes Co, Saudi Arabia

• Al Abdullatif Manufacturing & Investment Co, Saudi Arabia

• Saudi Aramco, , Saudi Arabia

• PNG Ports Corporation Limited

• Vanuatu National Provident Fund

• La'ala Al Kuwait Real Estate Establishment, Kuwait

• Hikma Pharmaceuticals, Jordon

• Jordan Bromine Company Limited

• Al Samer JCI Controls, Saudi Arabia

• Tanga Cement, Tanzania

• Arab Potash Company, Jordan

• Base Titanium, Kenya

• Egyptian Banking Institute

• First Gulf Bank, Abu Dhabi

• Saudi International Trading Company Limited

• Mopani Copper Mines PLC

• Prysmian Cables

Testimonies

“I wanted to enhance my report writing skills as well as learn how to be very analytical when reading any data. During the course, I learned how an Executive Summary should be written; what info to include and what to exclude, how to write constructive recommendations and conclusion which are direct and straight to the point. I now need to read more samples of good Executive Summary, at least to see and learn the best styles and ways to present my points/reports. This is a great session as it refreshed my Marketing knowledge. Angeline is a good trainer. Her points are so true, valid and honest. I appreciate that. Thank You!”_ Josephine Chai, Senior Marketing Manager of Sabah Tourism Board

“I was really excited to learn how to convert data into strategies. During the course, I learned how to interpret the data in input onto my planning marketing activities. I am able to read data in a new perspective and think out of the box even more. The trainer is able to control the audiences although everyone’s camera were off. Neither was anyone left out or left the sessions!”_ Shirley Ho Assistant Marketing Manager (Singapore/China) of Sabah Tourism Board

“Before attending the course, I was excited to learn about how to maximize the use the existing data provided to us. During the course, I felt that the brainstorming session was great because it opened our eyes to a lot of real life examples which we can use as benchmarks for our upcoming projects and strategies. After the course, I felt more creative and excited to share new ideas to the team and help to contribute to the success of the organization as well as to help in achieving the KPIs.”

“The trainer is experienced and knowledgeable. Dedicated and has taken lots of time to work out the content which fully suit our organization.”_Rachael Tham, Corporate Services Manager of Sabah Tourism Board

Investment

Normal fee

Pay before course starts

MYR 2,890.00 per pax

USD 850.00

Early Bird

Pay 14 days before course starts

MYR 2,390.00 per pax

USD 700.00

Group Fee

Pay 14 days before course starts

MYR 2,190.00 per pax

USD 640.00

6% SST is chargeable, excluded in the quoted fee above

E-Certificate
Upon successful completion of this program, you will receive an E-Certificate of Achievement.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

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Turning Data to Story for Decision Making

Overview

Learning Outcomes

Who Must Attend

Course Details

Methodology

Course Leader

Testimonies

Investment

Registration Details

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