Overview
Introduction
Every organization strives for excellent performance in the market place. A successful organisation possesses the culture of setting clear expectations for organisational performance as well as structured reviews and monitoring to ensure that they are met.
Key Performance Indicators (KPIs) provides the organisation with the needed direction, motivation, as well as the means to measure the health of the organisation. Good KPIs are specific, measurable, aligned to the organisational vision, and provide the impetus to shape strategies and plans.
Learning Outcomes
Course Objectives
On successful completion of this workshop, the participants are expected to be able to:
- Identify the Importance of Having Strong and Valid KPIs in Place and How it is Linked to Quality Management System Requirement in Terms of Setting Objectives and Measurement & Monitoring of its Processes.
- Acquiring The Knowledge And Skills Necessary For The Development And Monitoring Processes Of The KPIs.
- Incorporate Performance Management Concept Throughout The Organisation And Promoting A KPIs Organisational Culture.
- Acquiring The Knowledge On How To Report On Organisational Performance Using Tools Like The Balance Scorecard.
Who Must Attend
- Chief Executive Officers.
- Chief Operations Officers.
- Chief Financial Officers.
- Senior-mid level Management Personnel.
Course Details
Course Contents
Overview of Performance Indicators
- The Organisational Need and Purpose for Key Performance Indicators.
- Managing Performance and the Benefit of involvement and commitment.
- Share Responsibility for Business Results.
- Emphasis is on Result (What), Skill and Behaviour (How).
- KPI and Organisational Objectives.
Balanced Scorecard: Good Measurement Makes a Difference in Organisational Performance
- BSC Framework.
- Strategy Development and Goal Development.
- Process Management and Measurement.
Understanding Operations
- What is Operational Analysis?
- What are the Operational Objectives
- How many Objectives should your organisation have?
- Identify and Prioritise Issues
Key Results Areas
- Approach to Selecting Objectives.
- Purpose of Key Results Areas.
- Guidelines for determining Key Results Area.
Key Performances Indicators
- Purpose of Key Performance Indicators.
- Guidelines for identifying Key Performance Indicators Developing Key Performances Indicators for the Division.
- Developing Key Performances Indicators for the Departments.
- Developing Key Performances Indicators for the Individual.
KPI Management
- Post KPI Implementation & Follow Up.
- Reporting, Monitoring & Controlling KPI.
- Guidelines for KPI Report.
- Pitfalls to Avoid.
Management of Change
- Key Drivers for Successful Change
- Tools to Manage Change
Methodology
Lectures, Discussions, Illustrations, Practical Exercises and Presentation.
Course Leader
SUCHITRA MAHENDRARAJ
Chartered Accountant (CA) of the Malaysian Institute of Accountants
Fellow of the Chartered Association of Certified Accountants (FCCA), UK, Associate of the Chartered Institute of Management Accountants (CGMA), UK
Certified trainer by Advanced Training (UK) Ltd
Certified HRD CORP trainer, Malaysia
Ms Suchitra Mahendraraj is professionally qualified accountant. She is a Finance consultant turned trainer. Working as a consultant in training for the past 16 years, she has contributed to the success of many projects and programmes.
She is a professionally qualified accountant. She is also a Fellow of the Chartered Association of Certified Accountants (FCCA), UK, an Associate of the Chartered Institute of Management Accountants (CGMA), UK, and Chartered Accountant (CA) of the Malaysian Institute of Accountants.
During her working career, she has been involved in areas such as business advisory, audit, human resources, finance and administration and training. She has wide and extensive knowledge in various industries.
Suchitra’s training style is refreshing and energetic, relaxing her audiences whilst inspiring them to take action. She is a lively, energetic & engaging facilitator who will compel you to think of your organisational and personal growth stirring creativity and motivation to act.
She approaches learning from an integrated perspective, dedicates herself to helping organisations manage the human side of change in ways that produce powerful, positive and sustainable results.
She has personally trained many organisations ranging from SMIs to large MNCs covering areas ranging from Finance and Finance related, Leadership, Professional Development and Teambuilding.
Testimonies
Investment
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