Overview
Learning Outcomes
By the end of this excellent customer service course, participants will be able to:
- Understand what is Customer Service and why Customer Service is important.
- Apply the technique of ABCDEF:
- Acknowledge Customers.
- Build Rapport / Relationship.
- Clarify Customer’s Needs.
- Direct Customers to Experience Product/Services.
- Engage with Customers.
- Follow Through with purchases
- Understand tips and techniques on how to handle difficult customers based on scenarios.
- Understand tips and techniques on how to handle customers objections based on scenarios.
Who Must Attend
This training course is suitable for a wide range of professionals who interact regularly with customers. It will surely benefit Customer Service Representatives (CSR) and Customer Service Team Supervisors or Managers.
Course Details
Methodology
- Pre & Post Assessment for evaluation.
- Icebreaker & Energizer sessions.
- Roleplay and scenario-based activities.
- Brainstorming, Group discussions & presentation.
- Use of visual aids and relevant multimedia.
Course Leader
MARY SALANG
CEO & Founder of Intellect Academy Malaysia
Certified HRD Corporation Trainer
Industry Panel Member, Malaysia University of Science & Technology
Industry Panel Expert, Malaysia Productivity Corporation (MPC)
Affiliate Member, Malaysian Institute of Management (MIM)
MBA, Malaysia University of Science & Technology
BA (Hons.) Business Accounting, University of Lincoln, U.K
Testimonies
Investment
Normal fee |
Sign up 1 pax |
Pay before course starts |
MYR 2,890.00 per pax |
USD 850.00 |
Early Bird |
Sign up 1 person |
Pay 14 days before course starts |
MYR 2,390.00 per pax |
USD 700.00 |
Group Fee |
Sign up 3 pax or more |
Pay 14 days before course starts |
MYR 2,190.00 per pax |
USD 640.00 |
Certificate
Upon successful completion of this program, you will receive an E-Certificate of Achievement.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com