Overview
Learning Outcomes
By the end of this excellent customer service course, participants will be able to:
- Understand what is Customer Service and why Customer Service is important.
- Apply the technique of ABCDEF:
- Acknowledge Customers.
- Build Rapport / Relationship.
- Clarify Customer’s Needs.
- Direct Customers to Experience Product/Services.
- Engage with Customers.
- Follow Through with purchases
- Understand tips and techniques on how to handle difficult customers based on scenarios.
- Understand tips and techniques on how to handle customers objections based on scenarios.
Who Must Attend
This training course is suitable for a wide range of professionals who interact regularly with customers. It will surely benefit Customer Service Representatives (CSR) and Customer Service Team Supervisors or Managers.
Course Details
Methodology
- Pre & Post Assessment for evaluation.
- Icebreaker & Energizer sessions.
- Roleplay and scenario-based activities.
- Brainstorming, Group discussions & presentation.
- Use of visual aids and relevant multimedia.
Course Leader
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO and Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Our consultant is an experienced specialist in professional development and digital marketing.
She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.
Her everyday role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive and market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.
She has served participants from:
SIRIM , Malaysia
MATA , Malaysia
Palace of the Golden Horses, Malaysia
Royal Chulan, Malaysia
Bank Islam, Malaysia
B Braun Malaysia
Total Worx Asia
Lafarge Cement
PETRONAS Malaysia
Dragon Oil Dubai
Halliburton
Zimbabwe Power Corporation
Canon
National Bank Of Malawi
PNG Ports Corporation Limited
Qatar Petroleum Company
Qatar Petrochemical Company (QAPCO)
The Tanzania Institute Of Bankers
Alinta Energy Sydney, Australia
Celestica Malaysia Sdn Bhd
We have a faculty of specialists who can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
Investment
Normal fee |
Sign up 1 pax |
Pay before course starts |
MYR 2,990.00 per pax |
USD 890.00 |
Early Bird |
Sign up 1 person |
Pay 14 days before course starts |
MYR 2,590.00 per pax |
USD 760.00 |
Group Fee |
Sign up 3 pax or more |
Pay 14 days before course starts |
MYR 2,490.00 per pax |
USD 730.00 |