Who Must Attend
This course is designed help you develop business writing skills to increase your efficiency in managing written work.
It is especially suitable for administrative managers, executives and senior managers who would like to enhance their professional writing skills for business.
MODULE 1: LATEST BUSINESS WRITING FORMAT & TRENDS THAT YOU SHOULD KNOW
Adopting the ABC of Business Letters - Active, Brief & Concise
Adopting latest business writing format –Fully Blocked Style - Layout
Structuring A Business Letter – 4 Step Plan
The importance of a good subject line
Should you write lengthily?
MODULE 2: UNDERSTANDING INTENTIONS AND EXPECTATIONS
Why are you writing?
What are you trying to get your reader to do after reading your message?
Type of Writing:
a) Asking for something (Enquiries & replies)
b) Chasing for something (Collection letters & Urgent Report Needed)
c) Complaint & Reply to Complaints
d) Rejecting requests & Handling Criticism
MODULE 3: MASTERING GRAMMAR FOR WRITING
Verbs (Tenses) Past vs Perfect Tenses and when to use them correctly
Passive & Active Voice
Subject Verb Agreement & how to spot mistakes
Common Errors in Grammar to Avoid
Major problems in sentence structures that you didn't realise (e.g. non-parallel sentences, run-on sentences, sentence fragments, misplaced modifier and etc)
Business Vocabulary that help you convince and persuade readers
MODULE 4: GETTING RID OF OLD-FASHIONED AND WRONGLY USED LANGUAGE BY USING SIMPLE, CLEAR AND CONCISE LANGUAGE
Revisit the common old-fashioned expressions in your emails & rewrite in plain simple English
Go straight to the point to cut reading time
Use compelling words to excite readers
Use active verbs instead of passive verbs to create momentum
MODULE 5: CHOOSING THE RIGHT TONE THAT PRODUCES THE INTENDED RESULTS
How can I make sure my messages have the appropriate tone?
Right Tone – examples of confident, courteous, and sincere tone
Writing to Superior
Writing to subordinates
Writing to Peers
Writing to Customers
MODULE 6: EMAIL ETIQUETTE
Courtesy copies and blind courtesy copies
MODULE 7: AVOIDING COMMON EMAIL ERRORS
Sending an unfinished email
Forgetting to attach files
Attaching the wrong files
MODULE 8: FORMAT YOUR EMAIL TO BE EASILY UNDERSTOOD
Suggested font types and sizes
How to highlight important words
The visual impact
MODULE 9: EDITING & REFINING FOR CLARITY
Spot the mistakes in tone
Check for appropriate content & message
Proofread grammar, sentence structure, spelling, vocabulary and layout
Is your written message concise and precise?
Interactive presentation, sample good reports and emails and lots of practical exercises
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London
Jon comes with 30 years of corporate experience; 25 years in management and leadership. Prior to training full time, Jon was the Chief Executive Officer of a company and a Director of a Fab 4 Global Consulting Firm.
Jon was with Price Waterhouse as their Senior Manager Training, Asia Pacific in 1993-1995. During this tenure, he is a certified Price Waterhouse Trainer (England). He also holds the certified Malaysian HRDF trainer license (TTT/6151). He has worked and trained experience in the Asia Pacific region; Singapore, Hong Kong, India, Thailand, Malaysia, Macau and the Philippines. He has also conducted trainings in the US on a 3-week Computers in our Practice residential course twice.
Jon is well-experienced to train all levels from the C suites to the budding executives.
Due to his substantial work experience, he is happy to share his up and downs, failures and success with no bars held back. Tap on his experience to help you
transform his participants into wiser leaders.
Jon has an excellent command of English & Malay and present impeccably. He presented at public seminars organized by Asia Business Conferences, AIC Regional Conferences and the KPMG Seminar Series. He was a discussion leader for an Asia Business CEO summit and was a keynote speaker in a conference organized by Microsoft, Intel and Hewlett Packard. He has also authored regional magazines-CEO IT, Singapore Financial Post, The Smart Investor and The Executive. He also conducts many English and communication skills courses.
Jon has trained an endless list of clients from firms like LBS Bina Group, Wah Seong, Success Electronics & Transformer Manufacturer, Affin Bank, Bank Islam and iCIMB.
His other clients include Mighty White Bakery, the Food Purveyor, IBM Global Development Centre (GDC), Dell GDC, Airbus Customer Services, Frencken Mechatronics, Infineon Tech, Kimberly Clark, Yara International, Sony SCSM, Telekom Malaysia R&D, Universities (Marlborough, Monash, Newcastle University of Medicine, Xiamen), Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) and etc.
His portfolio of courses include:
Leadership: Innovation & Creativity; Develop the leader in you; 360 degrees People Management; How Excellent Leaders Lead; Transform Managers into Leaders, Sizzling Presentation skills; Emotional Quotient.
Management: For newly promoted Managers; Leadership skills for Managers; Creating positive change; Supervisory skills for executives; Time management; Project Management
English: English Series – Basic (8 days), Intermediate (6 days); Enhance your English (2 days)
Others: Assertive communication; Analytical thinking & problem solving; Business Communication
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at firstname.lastname@example.org or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
|Sign up 1 pax|
|Pay before course starts|
|MYR 2,790.00 per pax|
|Sign up 1 person|
|Pay 14 days before course starts|
|MYR 2,090.00 per pax|
|Sign up 3 pax or more|
|Pay 14 days before course starts|
|MYR 1,990.00 per pax|
Upon successful completion of this program, you will receive an E-Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123