Overview
Physical classes are available.
Very often, secretaries and administrators are not told they have one of the most important jobs in the company. More than merely an extra pair of hands, they are entrusted with the enormous responsibility of managing the daily operations of the office when top leadership isn't available.
Their job scope requires multi-disciplinary administrative skills that help them with communication, interpersonal relations, time management and stress management. All essential tools to help them overcome daily challenges in any workplace.
In this practical course, administrative personnel will be trained to expand these strategic skill sets and be empowered with the right mindset in order to create an effective and positive workplace environment.
In this course, you will learn to understand the importance accountability, secrets of dealing with people, telephone etiquette, time management and a host of management skills which improve their on-the-job performance.
Learning Outcomes
At the end of this Secretarial and Administrative Skills workshop, participants should be able to:
- Exercise greater ACCOUNTABILITY.
- Practice more effective Phone and Email etiqutte.
- Manage personal change to comply with greater standards of professionalism.
- Create a more authoritative image for themselves in the office.
- Create a more lasting impression with clients.
- Foster more productive working relationships with their colleagues.
- Possess greater mental fortitude in any given situation.
Who Must Attend
This Secretarial and Administrative workshop is designed for those in secretarial, clerical and administrative roles. Learning is pitched at a level to help the participants synthesise these best practices into their work-life.
Course Details
Module 1:Professional Standards
The changing organization
Skills and qualities of an Effective PA
Module 2:Getting Organized
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 3: Effective Communication Skills
Goals of Communication
Listening and Hearing: They Aren't the Same Thing
Sharpen Questioning Skills
Communicating with Power
Barriers to Communication
Non Verbal Communication
Body Language Tips
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Working with people and “Team-ing”
Module 4: Business Communication Skills
The Myths of Written Communication
Effective report writing model
Email etiquette
Telephone etiquette
How to use the right tone in written communication
Module 5: Priority and Time Management
Time is Valuable
Why Time Management?
There is Time for Everything
Time Tracking
Manager's Time - How Should I utilise Time?
Finding Time - Urgent vs Important, Prioritising
Time Management Problems
Controlling Interuptions
Monkey Management
Setting goals and get it all done
Module 6: Managing Meetings
Conducting Effective Meetings
Categories of Participations & Facilitation Challenges
Meeting Follow Up
Module 7: Managing Conflicts and Difficult People
Why Conflicts Arises
Personality Who Causes Conflict
Types/Cause/ Stages of Conflict
Preventing Conflict
Module 8: The Art of Relaxation
Physiological responses to stress
Top 2 most important things you can do for your body daily
Taking a Stress Test
Effective Ways to Manage Stress
Accomplishing Work-Life balance
6 Tips to Improve Work-Life Balance
Methodology
In this Secretarial and Administrative Skills training program, a variety of learning approach suitable for aduts will be used:
- Classroom Lecturettes
- Open Talk Session
- Stand-Up Discussions
- Pre and Post Training Tests
- Group Brainstorming Activities
- Energisers
- Case Study
- Pop Quiz
- Videos
Course Leader
DR MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
Malar has held prominent positions in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum programs from Train The Trainer to Strategic Performance Management and Strategic Thinking & Planning to Talent Management and Interview skills. Just to name a few.
She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Company Profiling, Leadership profiling and Job Analysis. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.
OR
DR B DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
M.Ed (Training & Development, UK)
Post-Grad Dip HRM (UK)
C-IV Certificate in Training and Workplace Assessment (Australia)
CAHRP
Work Experience
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training experience. Early in his career, Dr Dass worked for SMEs’ and MNC before setting up his own human resource and training practice.
He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School.
Dr Dass was the CEO and Principal of Skills and Management Institute of SKB. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia
Dr Dass also has served at leading private and public universities including institutions from Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, includes, Change Management, Leadership, Human Resource Management, Adult and Continuing Education.
Professional Membership
1.Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012.
2.National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
3.Chairman - Academic education and training Membership of Malaysian Institute of Management and Technology Association of Malaysia, 2012-2013
Professional Certification
1.Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
2.Accredited trainer for TEAM Management Systems, UK,
3.Accredited trainer for DTS International, DISC Inventory, Australia,
4.Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management.
5.Certified Trainer (MIM) & HRDF
6.Certified trainer to conduct the Pin Plan Program from Germany.
7.Certified change management practitioner by PROSCI USA
Appointments and Awards
1.Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
2.HR Consultant with the National Human Resource Center, PSMB, Malaysia
3.‘Excellent Facilitator’ Award for the year 2011 from MIHRM.
4.Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
5.Disciplinary committee at the Royal Lake Club, Malaysia
Author
As an author, he has published: ‘Adult & Continuing Professional Education Practices’, published by Patridge-Penguin
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“The training was also held in a conducive place in a comfortable hotel. Before attending the course, I knew nothing about secretarial and administrative skills. During the course, I learned ABC (Action, Belief, and Consequence). S0 I feel great after attending this course by iTrainingExper.com” – Rozma General Secretary – UIB Asia Labuan Ltd.
“Before attending the course, I had no idea on what I needed to do in terms of secretarial job. During the course, I learned about how to improve my administrative and secretarial skills and understanding my responsibilities as an administrator. I am really happy to join this Secretarial and Administration Training course by iTrainingExpert because it enhances my knowledge.” – Choong –Leon Fuat Hardware Sdn Bhd.
“In the past, I felt inadequate in the secretarial skills. After attending the Secretarial and Administration Skills Training, I learned so much about how to be a professional secretary. The trainer is knowledgeable, polite, humorous.” – Jenny Kok , Secretary – Mammoth Empire Holdings Sdn Bhd.
“Before I attending the course, I was not confident and also fel that my minutes writing and time management skills need attention. In the course I felt good and applied the techniques which I learned back at my workplace. Th trainer is an excellent trainer and he delivers his training very well.” – Sharon , Plant Coordinator – Malay-Sino Chemical Industries Sdn Bhd.
“Before I attending the course, I was quite blur on secretarial and administrative. During the course, I learned about how to develop the secretary skills at my workplace. The trainer is a very sporting and knowledgeable trainer.” – Vong, Confidential Assistant – Emart (Sarawak) Sdn Bhd.
“Before attending the course, I feel I didn’t know too much about the job as a personal assistant. I learned so much about how to be a professional assistant in this Secretarial and Administration course by iTrainingExpert. He is an excellent trainer and I gained a lot of information from him.” – Siti Khairunnisak , Secretary – JKP Sdn Bhd.
“Before attending the course, I was too confident in my role as a Confidential Sectetary to my CEO. During the course, I learned about how to deal with people. And now, I feel I can proactively to make decisions back at my workplace. The trainer is excellent in on coaching people. Thank you so much.” – Noor Fadzillah , Confidential Secretary – Bumi Armada.
“I learned about how to manage stress and difficult people during this ‘Secretary and Administrative Skills” course in Malaysia.” Executive Assistant – Khazanah Nasional Berhad.
“During the course, I gained new ideas on the secretarial and administrative responsibilities and felt motivated. I really benefited from the course. The trainer is knowledgeable and he is able to explain complicated things in a simple way.” – Valerie, AVP – Bank of Tokyo-Mitsubishi (Malaysia) Berhad.
“The trainer is a good person and I liked the way he explained each of the subjects by his effective communication skills and I feel awesome after attending the course.” – Rashidah, Executive Planner – Malaysia Bio-Xcell Sdn Bhd.
“Before attending the course, time management was as challenge to me. During the course, I realized that listening and hearing skills are not the same after explained by the trainer. After the course, I have clear picture on the importance of a personal assistant in a boss’s life.” – Marlene, Secretary – Dutch Lady Milk Industries Berhad
"Energetic, great flow" - Senior Manager, East Spring Investments Berhad
"Well prepared & awesome" - Manager, Lembaga Tabung Haji
"Very informative & engaging" - Assistant Supervisor, Bank Negara Malaysia
"Sri gave a really great presentation, very clear and able to understand the topic well, gave out some really good & real life examples" - Business Development Executive, Percetakan Tenaga
"Thank you for keeping up with the momentum and also keeping it interesting. It is very useful for my jobscope" - Associate, PIDM
"Thumbs up for the trainer. She made me very comfortable. Excellent time management and fully covered all the topic within the time frame. Great and useful tips to practise in our routine life," - Clinical Instructor, Pantai Hospital Kuala Lumpur
"One of the best trainings I have attended. The trainer was excellent. I learnt a lot and also enjoyed at the same time"- Customer Care Assistant, Columbia Asia
“I was nervous before attending this course. Now thought, I feel a bit more confident in myself as I’ve learned what I am lacking and suppose to improve. The training is very happening, encouraging and understanding. I like how the trainer encourages everyone to participate.” – Lee Yee Kher, Secretary, Harbour Link Lines Sdn Bhd.
“This training taught me the characteristics on how to become a good PA. I was excited coming into this course. The program was advisable to my administrative and secretarial tasks.” - Ruzila binti Sarimin, NZ Wheels Sdn Bhd .
“I was worried that I couldn’t achieve or understand the workshop material. I was happy that it taught me about decision-making and that I learned something useful about my job scope. I particularly enjoyed the segment that focused on listening skills. He is patient and witty.” – Rina Liza Roslan, RHB Islamic International Asset Management Berhad.
“I lacked secretarial skills before this program. This training educated me about my work in secretarial etiquette. I really felt motivated after. The trainer was knowledgeable and had a good interaction with his audience. I particularly enjoyed the parts about presentation input.” - Nik Nor Hafiza, Exec. Sec, Hicom Diecastings Sdn Bhd.
“I was not confident in my communication skills before this training, but it taught me how to organize my properly. The training exceeded my expectation.” – Noor Imma Wahida, Executive, Prudential BSN Takaful Berhad.
“I learnt how to manage difficult people and making critical decision based on critical situations. I feel more motivated after the course.” – Rozzana, Tech Asst, Petrofac
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 per pax |
| USD 890.00 per pax |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,590.00 per pax |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,490.00 per pax |
| USD 730.00 per pax |
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Payment mode:
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas (Applicable to Malaysian Employer Only)
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com
