Overview
The challenge of business communication is the main obstacle for all professionals in most industries. The ability to speak, write and present with confidence and clarity in the workplace is absolutely essential for anyone who seeks a prosperous career anywhere.
New mediums and workplace cultures mean that traditional "hard sell" tactics aren't as effective as they used to be. As a result, communicators need to learn how to embrace the more subtle nuances of business interactions.
Applying the appropriate language to the appropriate context, emphatically listening to the other party or even punctuating the right content for one’s emails and reports.
From tonality, structure, content and body language, this program offers a crash course on the fundamental principles that you need to improve your overall business communication skills (spoken and written) and become a more effective and confident professional.
Learning Outcomes
By the end of this course, participants should be able to:
- Present confidently through in both online and face-to-face settings.
- Appropriately use the right tone, style of speaking and writing in different business situations.
- Quickly master the principles of good grammar to help write professionally.
- Write error-free emails.
- Understand how to use different business terminologies from different sectors.
Who Must Attend
- Administrative Managers.
- Administrative Assistants.
- Sales personnel.
- Executive Secretaries.
Course Details
Day 1
Module 1: Why business communication is important for the corporate world
Module 1: Why business communication is important for the corporate world
Communicating in the business world
Applying various methods of communication based at the right business situations
Module 2: The Right Tone and Language
Good tone vs Bad Tone
How to be say ‘No’ professionally and politely
Common Business Vocabulary that You must know
Applying the Right Language at the Right Situations
Module 3: Language Structure that You Must Know
Error-free written communication
Confusing tenses made easy
Common errors in emails to avoid
Editing real Emails and Reports (Exercise)
Day 2
Module 4: Communicating Face to Face with Clients
Module 4: Communicating Face to Face with Clients
Presenting yourself face-to-face
Great customer service starts with a smiling voice on the phone
Listening to customers’ woes
The answers that you want are from the Questions that you ask
The winning body language in face to face communication
Module 5: Presentation skills for Work
How to calm your nerves when delivering a presentation
Preparing and structure your message with confidence
Infuse your Speak Up session with confidence and enthusiasm
Module 6: Now I am Cool and Confident
Combine all the skills that you’ve picked up in the course and role play in different real-life situations where you’re required to exercise all your business communication skills in speaking face to face, presenting to an audience and writing concise reports and emails to conclude your learning experience.
Methodology
Highly practical and interactive group and individual exercises will be used to ensure the participants get sufficient practice and exposure. Substantial writing tasks will be involved.
Bringing your own laptop is recommended.
Course Leader
EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK
Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.
Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.
Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.
Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.
Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.
His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.
Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“Before attending the course, I felt that I would be able to catch the points which would be presented. During the course, I about how to present properly and professionally. After the course, I feel more knowledgeable and confidence. The trainer, Mr Emile is very knowledgeable and convey message very well. ” _ Lee Jong Jen, Research Officer of Sarawak Biodiversity Centre.
“Before attending the course, I had no confidence in presentation. During the course, I learned correct way to communicate via email and business presentation. After the course, I understand what to do and not to do in my emails as well as business presentation. Emile is a wonderfully engaging trainer. I really enjoyed the training course. Thank you so much for your very valuable training”. _ Angeline Ooi, Pall Malaysia Sdn Bhd
"Very useful and practical course. Thanks a lot!” Norhartini, Bank Negara Malaysia.
“For me, this is my 4th course with iTrainingExpert...I am more confident in preparing proposals and other business emails. I can spot errors in writing. That’s awesome! Gained so much from the fun sessions…” Azwarrudin, Engineer, Mesiniaga Bhd
“The trainer is expert in his/her subject matter, encourages learning and pro-activeness in the audience participants. This training is recommended to those who are keen to learn.”-Jayne Human Capital Services- Great Eastern Life Assurance (Malaysia) Berhad.
“I can now confidently write straight to the point in all my correspondence and reports. The trainer was excellent.“ Maria Tuton, Sarawak Forestry
“I feel more confident in email writing after the course. Marinella has provided very good handouts and exercises for us to practise. Marinella is excellent!” – Asmah M.,– Sarawak Forestry
“This course offers me so useful information and the benefits in making email precise, clear and short reports” – James, Regional Fleet Management Officer - International Federation of Red Cross and Red Crescent Societies
“I learn to avoid common mistakes and writing in the wrong tone.” Assistant vice President – Malaysia Building Society Bhd
“This course should be in 3 days because it’s so interesting and so much to pick up. The most valuable lesson that I picked up was the right way to write email and report writing” – Head of Department, MMC
"This is a great course to help us write in the modern and most simplistic manner to convey out message. It saves me a lot of time," Shell Brunei.
“Good points and tips provided throughout these 2 days training. The trainer was excellent and got the whole team to participate. I especially loved the section on “How to write negative news effectively and persuasively” – Uma, Project Manager IT Services – DHL Asia Pacific Sdn Bhd
“I learned many of grammar mistakes that need to take note during email and business writing. I feel happy with writing techniques that I have learned from the course.” – Sales & Admin – Aglotel Wireless Solutions Sdn Bhd
Video Testimonies – View them in http://www.itrainingexpert.com/Home/
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 per pax |
| USD 890.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,590.00 per pax |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,490.00 per pax |
| USD 730.00 |
Certificate
Upon successful completion of this program, you will receive an Certificate of Achievement.
Payment mode:
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
