• Do you know what make others tick?
• Do you want to have more self-awareness and understanding of others to help your job?
In today’s business world, our work requires not only the academic skills. You need to build up your resilience and agility at work to handle all kinds of situations. And NLP can help achieve this through its core communication techniques.
In this course, you will learn to enhance your communication skills to achieve win-win solutions with your clients.
NLP is one of the fastest growing personal and business development industries, and by learning its simple, fast, proven and effective techniques, you can instantly improve performance, success and results across the board.
o Gain solid understanding of how NLP helps you in embracing operational and business processes
o Elevate your communication skills to new levels, along with your self-awareness, motivation, productivity, performance and results.
o Use feedback strategies for clear and precise communication results
o Speak with more confidence and listen carefully to build rapport
o Analyze and utilize body language to your advantage
o Steer conversations and influence people
o Have the confidence to make positive impact in your communication and have had a fun time doing it.
o NLP Skills – skills that help in communication with clarity.
o Apply useful non-verbal communication cues to interpret messages
Who Must Attend
This course is suitable for all those looking to enhance their skills in influencing persuading, communicating and building rapport.
Experiential learning, Interactive presentation, role plays and practical activities based on NLP (neuro-linguistics programming) practise immediately in an interactive and experiential environment.
“I felt relatively happy before I attended this course. However, I’m even happier that I learned how to communicate with the customers more effectively. I feel much more relaxed after learning up on the subject. The trainer was great.” – Lily, Jimisar Autotrade Sdn. Bhd.
“I never understood people well. I’m glad I learned how to foster mutual understanding between myself and others during this course and how to exercise self-control during tense situations. The trainer was very engaging and possessed a wealth of knowledge on the subject.” – Rosaini, Customer Relationship, TBNC Motor Sdn. Bhd.
“I felt that I lacked something essential before I went for this course. I’m glad that I gained a strong sense of self-confidence during this course that I can utilize when facing my customers. Now I feel really good about myself and how I can handle any situation after this. The trainer was excellent and I really enjoyed his activities.”– Nur Amalina BT Wan Abdul Aziz, CRE, EON Automart Glenmarie
“I had bad communication skills and I was a bit afraid. This course helped me by educating me persuasive communication skills and how to view a situation from another person’s perspective. I felt much better after this course knowing that I could better communicate with others. The trainer gave good explanations and lot of illustrations on this subject. I really enjoyed the group activities.”–Putry, KL
“I was really excited to learn what this course had to offer. I learned a great deal of different knowledge. I felt great after I completed the course. I’m really glad I joined this training. The trainer and his training were thoroughly enjoyable.”– Zulaikha, Sales Advisor, NikaiJaya (M) Ipoh.
“I wasn’t confident at all due to my lack of knowledge before attending this course. This course taught me the inner workings of people’s mindset, body language and how to be persuasive when communicating. It was great, fresh and I can’t wait to test out my new skills. The trainer was a good person who really knew how to engage with the participants”.– Sarah, Melaka
“I learned about the importance of persuasion and the key to influencing others during this course. I felt much more positive, confident and knowledgeable about the personality of others after the course. The trainer is both very nice and excellent in his work”.–Raihan , Customer Service Personnel
“I always got stressed handling customers and complaints. Through this training I learned how to manage my stress and how to influence customers. After the course was completed I felt like I was ready to be the best CRE at Ingress Motor Centre. The trainer was so friendly and the training very attractive.”.– Fara March