Overview
• Do you know what make others tick?
• Do you want to have more self-awareness and understanding of others to help your job?
In today’s business world, our work requires not only the academic skills. You need to build up your resilience and agility at work to handle all kinds of situations. And NLP can help achieve this through its core communication techniques.
In this course, you will learn to enhance your communication skills to achieve win-win solutions with your clients.
About NLP
NLP is one of the fastest growing personal and business development industries, and by learning its simple, fast, proven and effective techniques, you can instantly improve performance, success and results across the board.
Learning Outcomes
o Gain solid understanding of how NLP helps you in embracing operational and business processes
o Elevate your communication skills to new levels, along with your self-awareness, motivation, productivity, performance and results.
o Use feedback strategies for clear and precise communication results
o Speak with more confidence and listen carefully to build rapport
o Analyze and utilize body language to your advantage
o Steer conversations and influence people
o Have the confidence to make positive impact in your communication and have had a fun time doing it.
o NLP Skills – skills that help in communication with clarity.
o Apply useful non-verbal communication cues to interpret messages
Who Must Attend
This course is suitable for all those looking to enhance their skills in influencing persuading, communicating and building rapport.
Course Details
• What makes a good and persuasive communicator?
• Your core values and how to integrate good communication skills at work and in life
MODULE 2: NLP COMMUNICATION MODEL
• NLP Thought Process and how to understand other’s expectation
• NLP Communication Model and how people like to receive info
• Resourceful Language Pattern and how to produce clear & precise message
• The Power of Strategic words to avoid misunderstanding
MODULE 3: POWER-BOOST CONFIDENCE THROUGH BODY LANGUAGE
• Exude confidence (from within)
• The power of eye contact to build rapport and improve business relationship
• Reading Between the Lines - Gestures & Facial expression
• Be more in control of your body language and turning opportunities to deals
MODULE 4: MINDSET OF EXCELLENCE
• Model the a Successful Persuasive Communicators
• The human belief system
• 6 NLP presuppositions- Perception is Projection and how to see ideas conflicts and ‘heated’ situations
• Self-Awareness and Consciousness to understand yourself deeper
MODULE 5: SUCCESSFUL COMMUNICATION
• Communication Profiling
• Your preferred communication style
• Recognize and speak Your Clients’ language
• Become aware to other people's communication styles and how they like to be treated
MODULE 6: BUILDING DEEP RAPPORT SUCCESSFULLY
• Perception of rapport
• Strategies in building instant Rapport
• The secrets of ‘matching’ and ‘mirroring’
• ‘Pacing’ and ‘Leading’ to close the deal
MODULE 7: EMPHATIC LISTENING
• Why no one really listens
• Train Your Ears to Hear Your Customers Clearly
• Sharpen your Question skills to solicit information
• Train Your verbal responding skills to suit the listener’s communication style
MODULE 8: HYPNOTIC VOICE FOR BETTER INFLUENCE
• Develop a greater awareness of Your Unique voice
• Your expressive tone of voice
• The meaning of the voices
• Vocal variety that influences your listener and turn opportunities to business deals
MODULE 9: WHAT’S NEXT FOR YOU
• Great communicator’s secrets revealed
• Areas for improvement
• Action Plan
Methodology
Experiential learning, Interactive presentation, role plays and practical activities based on NLP (neuro-linguistics programming) practise immediately in an interactive and experiential environment.
Course Leader
To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
Testimonies
"Before attending the course, I feel that I have the capability to take control of my life. During the course, I learned to apply the best techniques and I feel myself can have better control of my life than before. It is a good training for all. I personally like the demonstration session and videos shares by Vince in the course.” – Mr Balaraman, IT – ValeServe
“Before attending this Persuasive Communication course, I felt that I need some changes and improvement in the way I communication with customers. In the course, I learned a lot about what it meant to have a “victim” mentality and how to avoid it. I now feel “magical” and self-empowered now! The training was brilliant and my trainer, My Vince Tay, was superb.” Fara, Asst Mgr
“I felt relatively happy before I attended this course. However, I’m even happier that I learned how to communicate with the customers more effectively. I feel much more relaxed after learning up on the subject. The trainer was great.” – Lily, Jimisar Autotrade Sdn. Bhd.
“I was somewhat reluctant to deal with customers before this course. However, I feel much more confident after I learned how to properly listen and understand my customers and their preferred communication styles. The trainer, Mr Vince Tay was good”– Zuraidah, Customer Service, TOS Klang.
“I think I had zero understanding on how to positively influence the customer before this course. I learned a great deal about the importance of persuasive communication and am happy I got learn a new set of skills. The trainer, Mr Vince was very effective in discerning an individual’s pattern of behavior.” – Feadralina Zuriawati, CRE, Jimisar Autotrade Sdn. Bhd.
“I never understood people well. I’m glad I learned how to foster mutual understanding between myself and others during this course and how to exercise self-control during tense situations. The trainer was very engaging and possessed a wealth of knowledge on the subject.” – Rosaini, Customer Relationship, TBNC Motor Sdn. Bhd.
“I felt that I lacked something essential before I went for this course. I’m glad that I gained a strong sense of self-confidence during this course that I can utilize when facing my customers. Now I feel really good about myself and how I can handle any situation after this. The trainer was excellent and I really enjoyed his activities.”– Nur Amalina BT Wan Abdul Aziz, CRE, EON Automart Glenmarie
“I had bad communication skills and I was a bit afraid. This course helped me by educating me persuasive communication skills and how to view a situation from another person’s perspective. I felt much better after this course knowing that I could better communicate with others. The trainer gave good explanations and lot of illustrations on this subject. I really enjoyed the group activities.”–Putry, KL
“I was really excited to learn what this course had to offer. I learned a great deal of different knowledge. I felt great after I completed the course. I’m really glad I joined this training. The trainer and his training were thoroughly enjoyable.”– Zulaikha, Sales Advisor, NikaiJaya (M) Ipoh.
“I wasn’t confident at all due to my lack of knowledge before attending this course. This course taught me the inner workings of people’s mindset, body language and how to be persuasive when communicating. It was great, fresh and I can’t wait to test out my new skills. The trainer was a good person who really knew how to engage with the participants”.– Sarah, Melaka
“I learned about the importance of persuasion and the key to influencing others during this course. I felt much more positive, confident and knowledgeable about the personality of others after the course. The trainer is both very nice and excellent in his work”.–Raihan , Customer Service Personnel
“I always got stressed handling customers and complaints. Through this training I learned how to manage my stress and how to influence customers. After the course was completed I felt like I was ready to be the best CRE at Ingress Motor Centre. The trainer was so friendly and the training very attractive.”.– Fara March 2015
Investment
| Normal fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,890.00 |
| USD 800.00 |
| Early Bird |
| Sign up 1 person |
| Pay 14 days before course starts |
| MYR 2,290.00 |
| USD 640.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 days before course starts |
| MYR 2,190.00 |
| USD 610.00 |
(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achievement)
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH: You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
