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Coaching and Mentoring Skills

Overview

There's perhaps nothing else in workplace management that requires the subtlety of soft skills than coaching and mentoring.

When it comes a sports, there's no misunderstanding the value of a good coach. They maintain morale, look out for the overall well being of their team, bring out the very best of their potential and lead them towards a victorious season. If that kind of leadership is essential on the field, why shouldn't it be as important in the workplace?
 
All managers need to be able to maximize the potential of their employees in a similar fashion through coaching and mentoring. Both are goal-focused approaches that require empathy and genuine curiosity. Mutual, non-judgemental listening skills are paramount.
 
Motivational anecdotes by themselves are not enough. Coaching and mentoring needs to offer structured solutions that help people gradually overcome their impediments and acheive Specific, Measurable, Attainable, Realistic and TImely goals. It's a long, patient process.
 
Above all, managers need to remember that rapport is built through mutural respect.
 
Coaches and Mentors don't "fix" people. They understand them.

Learning Outcomes

By the end of the Coaching & Mentoring course, you will be able to:

  •  Define what is "Coaching" and "Mentoring".
  •  Explain the leader’s role in the coaching and mentoring process.
  •  Use structured models to conduct successful coaching conversations.
  • Identify the specific needs of each employee.
  • Match different leadership styles to the developmental needs of the coachee.

Who Must Attend

This Coaching and Mentoring skills course is aimed at:

  •     Managers
  •     Team leaders
  •     Anyone who manages personnel or who contributes to an individual’s capability development in the workplace.

Course Details

Module 1: Fundamental of Coaching and Mentoring
Realize the critical need for coach and mentor in an organization
Understand the relationship and difference between coaching and mentoring
Identify common coaching challenges
Understand when and what to coach
Examples of coaching opportunities
Creating leverage through coaching
 
Module 2: Developing a coaching mindset
Four levels of awareness for coach
-Know your Thought, Purpose, Values and Emotion
Creating coaching culture
 
Module 3: Establishing a Climate of Trust, Credibility, and Rapport for Mentoring
Inculcate mental framework for communicating interest and desire to be a coach and mentor
Develop critical listening skills for attaining another person's perspective/point-of-view
Establish rapport or communication strategy for creating a "privileged relationship”
 
Module 4 : Leading meaningful Coaching conversation:
Coaching preparation
TIIPS Coaching Framework to guide the coachee
Define Topic
Inquiry
Establish Impact
Commitment Plan of actions
Support and Follow up
Role play
 
Module 5: Handling excuses and resistance
Excuses and resistance is expected
Two types of excuses/ resistance
Steps in managing different types of excuses /resistance
Special modules for Sales leaders
 
Module 6: Coaching Sales Process
Analyse what to coach to increase closing rate
Leverage on field coaching opportunities
Before – During- After field work coaching
 
Module 7: Mentoring Methods
The role of mentor and mentee
Four Phases in Mentoring
Starting a mentoring relationship
Building a mentoring relationship
Maintaining effective relationship
Mentoring Plan of actions
 
Module 8:Understand situational leadership
Definition of leadership
Is there only one best leadership style?
Achieve ‘successes and ‘effectiveness’ in leading a team
 
Module 9:Diagnosing the development level of the Coachee
Understand the various development levels of an individual based on the specific goals and tasks
Identify the characteristic and needs of each development level
 
Module 10:Matching the leadership style
Understand the differences between Directive behavior and Supportive behavior
Four types of leadership styles : Directing, Coaching, Supporting and Delegating
Matching leadership styles to development needs
 
Module 11: Action Plan - Putting It All Together
Reflections
Commitment and Action Plan (Where do we go from here?)

Methodology

Integrates learning through role plays, presentations, activities, case stuModule ion. 

Course Leader

DR MALAR

DR MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
 
She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
 
Malar has held prominent positions in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum programs from Train The Trainer to Strategic Performance Management and Strategic Thinking & Planning to Talent Management and Interview skills. Just to name a few.
 
She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Company Profiling, Leadership profiling and Job Analysis. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.
 

OR

RACHEL KHOR 
Certified Master Performance Coach (ICF Approved - International Coach Federation) 
From DC Psychology International & American Institute of Business Psychology  
Certification in Colored Brain Communication 
Certification in Human Drivers & Motivation
Certification in Dynamic Speaking
Certification in Curriculum Development
Certified Trainer in Emotional Quotient
Certified Professional Facilitator 
Certified Trainer PSMB (Ministry of Human Resources Malaysia)
Certification in Neuro Linguistic Programming (NLP)
Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)
 
Rachel Khor is currently the Principal Trainer & Chief Learning Strategist  as well as an experienced entrepreneur & businesswoman. 
She is a Master Trainer in Creativity & Thinking Outside The Box, Problem Solving Skills, Master Your Mind, Emotional Intelligence & Emotional Drivers, Success Tools & Colored Brain, Communication, Negotiation, Peak Performance, Goal Setting, Positive Work Attitude, Leadership & Sales Warriors.

She has undertaken training, consultancy & facilitation projects with various companies, both private & public sectors. She is a sought after Learning & Development Strategist, People Developer, Trainer, Coach & Mentor. 
Her training incorporates effective evaluation methods, powerful techniques of varied disciplines & practical tools for all her learning solutions. Driven by a passion for delivering awesomeness, she ensures she execute cutting edge learning technologies, share highly relevant knowledge, provide critical & up to date information, deliver time tested methodologies & conduct interactive sessions - all are formulated to achieve results like never before.

Her determination & speed in producing training solutions is one of the key reasons her clients keep coming back to her over & over again. Her research, knowledge & experience made Rachel Khor in the front line within her profession. 

She loves people development - during her high impact training sessions she is committed, dynamic & outcome driven. She utilizes Accelerated Training methodologies to inspire change & fast results. She trains with her personal brand of positivity, charisma & focus which greatly motivates her participants to achieve greater heights of achievement.  

 

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Testimonies

"The trainer knows the subject matter well and the training was very good." Mona Abdullah, Facilities Manager, Hitachi Rail STS Sdn Bhd.

"Before the course, I feel that coaching is just a matter of getting someone to be able to do a job assign to them. During the course, I realise that there is a specific structure and strategy to coach and also to correct undesirable behaviours. After attending the Coaching and Mentoring course, I feel that I understand better how to coach people in a more efficient way. The trainer Dr Dass is full of experience. Thanks so much." Noriah Jaafar, Engineer, Hitachi Rail STS Sdn Bhd.

"Trainer was very good at getting the attention of the participants and has a wealth of knowledge" Imran Sidiq, Commissioning Manager.

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,990.00 per pax
USD 890.00
Early Bird
Sign up 1 person
Pay 14 days before course starts
MYR 2,590.00 per pax
USD 760.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 2,490.00 per pax
USD 730.00
 
Certificate
Upon successful completion of this program, you will receive an Certificate of Achievement.
 
Payment mode:
 
1. Online Payment by Credit card:  You can opt to register and pay online with our latest payment integration system through our website.
 
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
 
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas -  Applicable to Malaysian Employer Only
 
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123

 

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