8D Problem Solving Process

By the end of the 8D Problem Solving Process program, delegates will be able to:

• Understand the purpose and objectives of 8D Problem Solving Tools and Techniques.
• Understand the phases of the 8D Problem Solving Process.
• Apply the different problem solving tools and principles in various situations.
• Assess systematically in accordance with Root Cause Analysis.

This 8D Problem Solving Process course is designed for those involved in these sector: 

• Production.
• Shipping.
• Engineering.
• Purchasing and sourcing.
• Customer support.
• Human resources.

SECTION 1: 8D Definition - Overview of 8D Steps

• Terms & Definition
• Application and introduction

SECTION 2: D1 – Introduction of the Team:

SECTION 3: D2 – Describe the Problem

• Ichikawa diagram and Sample of 5M for Fish Bone Diagram
• Team charter method
• Describe problem with 5W,2H
• New 7 QC tools

SECTION 4: D3 -  Describe Interim Containment Actions

• Describe the temporary actions to contain the problem and “fix” until permanent correction is in place
• QC Tools
• Sample of Action Plan

SECTION 5: D4 – Describe The Process of Defining & Verifying of Root Causes

• Describe the ‘Escape Point’
• Some Tips to Get Started
• Describe verification and validation method of root cause
• Test on the escape point

SECTION 6: D5 – Describe The Process of Identifying & Verifying Corrective Actions

• Tabulate & describe solutions determined to be the best of all the alternatives
• DMAIC method

SECTION 7: D6 – Describe Action Plan For Corrective Actions

• Corrective action in table format and 5W 2H format

SECTION 8: D7 – Describe How The Problem Can Be Prevented From Recurrence

• Describe what improvements in systems and processes would prevent problem from  Recurring
• Poka Yoke method
• Kaizen method and continuous improvement
• Control methodology
• One point lesson

SECTION 9: D8 – Record Recognition Accorded To The Team

• Recognition to the team

Mr. Murugan carries with him a considerable experience in 3D: Design, Develop & Deliver trainings in several areas, in particular People Management, Operations Management, Quality Management and other trainings. From his last 12 years of excellent track record as a trainer in many areas, he has taught numerous participants, who range from Line leaders / store-hand to Senior Managers of MNCs & SMEs. In total, he has delivered to numerous companies from various industries and has established himself as a highly- regarded trainer famed for his caliber and efficiency.
 
As training goes beyond just classroom knowledge, his vast industrial experiences (mainly manufacturing & services) and know-how will undoubtedly be the key differentiator as a preferred trainer. With his skillful delivery, one can expect to learn deeper understanding of advanced technical topics to be better equipped for the challenges in human resources development.
 
A Certified Train-The-Trainer (TTT) and Certified Six Sigma Black Belt holder, he is also a Quality Management Consultant and a Certified Corporate Coach; has delivered his expertise to many industries in Malaysia, mainly manufacturing and services industry.
 
A MBA degree holder, he has a vast industrial experience in many industries such as semiconductor, automotive, electronics and diversified into People, Operations & Quality Management areas. He is also well-versed in Malaysian Employment Law (both EA55 & IRA67) and has conducted many HR & IR related training to the industries.

OR

Mr LEE SOONG YEE
Qualification: B. Eng (US), MIEEE, AMIM, Dip Sc.

Mr LEE, Motorola Six Sigma Green Belt, is extensively involved test development, product engineering, process engineering and handle various manufacturing engineering projects internationally. He comes with 25+ years of experience in semiconductor manufacturing fields and multi-lingual translator. 

Professional Qualifications:

• MIEEE (member of Institute of Electrical Electronic Engineer, USA)
• AMIM (Associate Malaysia Institute of Management)
• Bachelor Engineering (USA)
• Certificate Chinese Education (Taiwan)
• Diploma in Science (Malaysia)

Achievements:

NATIONAL SEMICONDUCTOR

• Started as a Test & Product Engineer and built the first wafer bump process in National Semiconductor factory in Malaysia. 
• Leads various productivity project and process improvement project in the factory. 
• Worked in National Semiconductor Malaysia, Singapore and Santa Clara factories for 9 years till Year-2002 as the Senior Engineer. 

MOTOROLA / FREESCARE SEMICONDUCTOR

• In 2002, worked in Motorola Semiconductor Kuala Lumpur (currently known as Freescale Semiconductor Malaysia (M) Sdn. Bhd.) as Senior Test Engineer, 2004. Promoted to Senior Staff Engineer to engage extensively in process, yield and productivity improvement.
• Successfully stabilize one of the most important platforms in the Motorola Kuala Lumpur factory.
  Speedy promotion to head the NPI (New Product Introduction) department to manage a group of product and test engineers in the factory for all new products introduction activities for Motorola Semiconductor Kuala Lumpur. 
• Champion and develop GAGE RR Project
• Conducts ATE and tester trainings in Motorola and many trainings in Freescale factories
• 2007- Head of Test-Engineering team for Freescale Semiconductor (Motorola spun off),
• Lead a group of system engineers, ATE application engineers and system admin team
• In charge of various project across in Malaysia, various subcond houses, USA factories and China factories.

IRIS CORPORATION

• 2010- Setup R&D department and in charge of continuous process improvement
  Spearhead the Change Management board in the organization from 2010- 2012.
• TRAININGS CONDUCTED:
• Certified trainer Malaysia government's HRDC (Human Resource Development Council) or PSMB since Dec 2012.
• Clocked in more than 1000 hours of technical trainings for engineering manager, engineers from various fields, technician, supervisor and technical specialist since 1997. 

Courses conducted since 1997:

1. FMEA
2. DMAIC
3. 8D Methodology
4. Test system
5. Digital test methodology
6. Analog testing
7. Teradyne A575 system
8. Serial and parallel communication system
9. Daymarc Handler multi site testing in high volume manufacturing,
10. Operation Amplifier testing theory, Compact Programming,
11. C++  programming for beginners
12. MCT tester theory and application,
13. One Test Strategy Methodology for productivity and cost saving in high volume manufacturing,
14. GRR
15. Source of variation,
16. Binary Coded Decimal Communication Protocol in handler, A360 tester programming theory and hardware,
17. Teradyne J273 tester hardware and programming methodology,
18. Multi Site testing,
19. Hot Chuck theory and Procedures for wafer probing,
20. Teradyne tester analog hardware oscillation and debugging,
21. IMAGE programming, Microcontroller and Microprocessor test time reduction in final testing, J750 test time reduction via system methodology,
22. J750 eFrame tester oscillation solution and multi site testing, J750 IGXL 3.40.09 Theory and Conversion, New Product Introduction NPI Maturity Matrix,
23. Freescale files transfer system for subcond house KESM and TTM,
24. Gage Repeatability and Reproducibility application for engineering,
25. Problem Solving tools and Ichikawa diagram,
26. Manufacturing best practices,
27. Change Management Principles, Maverick Theory and statistical control, Engineering investment and ROI calculation,
28. Manufacturing Ground rules, OEE (Overall Equipment Efficiency) Calculation,
29. ESD Theory
30. Lean Manufacturing Initiative and Theory.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Before attending this course, I lacked the knowledge to comport myself in a proper problem solving manner. During the course, I learned about the structural approach to tackle problem solving. After it was done, I felt like 8D was a great approach to be implemented in the workplace or even in daily life. The trainer was knowledgeable and full of experiences. The part of the training I liked best was the one that focused on different problem solving tools.” – ZY Chan, R&D Dept, Ajinomoto Sdn Bhd.
“I lacked understanding about 8D before going for this course. The training taught me a lot about how to have good corrective action in replying to the customer. After it was done, I was excited to apply what I had learned to my job. The trainer was good in delivering his content. Easy to understand. I particularly liked in the activity we participated in.” – Norli Mohamed Yaacob, QA Engineer, UCM Industrial Corporation Berhad.
“I felt the need to enhance my knowledge in 8D problem solving. I learned about the steps in 8D, the implementation process, and the flow for effective problem solving. I now feel enriched and capable of utilizing the knowledge gained in my organization. The trainer was well versed and knowledgeable.” – Pathmanathan R, Senior Manager, Nissha Precision Technologies Sdn Bhd
“I was not sure about the contents initially, but I learned the details of problem-solving. The trainer was great and knowledgeable. It was a very good and informative experience.” – Amir Bin Othman, Senior Manager, Nissha Precision Technologies Sdn Bhd

Upon successful completion of this program, you will receive a Certificate of Achievement.

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