Overview
Learning Outcomes
By the end of this conference, attendees shall be able to:
- Have a better assertion of your leadership and influence without formal authority.
- Enhance your confidence, credibility and interpersonal skills.
- Build strategic relationships in a larger network.
- Find out how to present your best, most productive, professional self.
- Increase your contribution to the execution of your executive’s and organization’s objectives.
Who Must Attend
- Secretaries.
- Office Administrators/Managers.
- Secretaries and Personal Assistants.
- Public Relations Executives.
- Guest Relations Officers.
- Customer Relationship Managers and Executives.
- Account Managers.
Course Details
Schedule for Secretary Day Conference and Topics are subject to change
Corporate Branding
In today’s competitive and challenging corporate environment, having the required technical skills and knowledge are just marginally sufficient for the meeting KPI or KRA set for Secretaries. Nonetheless, it was of utmost importance to realise the power of building a customized personal branding for yourself in order to outperform, if not to outplay your colleagues in order to exude the positive branding in you.
In the ever changing corporate world, the power of creating a positive yet lasting first impression counts. As statistically proven, people are generally visual; hence this session fills all the gaps in your personal branding. After this session, there will be a great positive psychological boost that heightened your performance level.
Colored Brain Communication - Enhancing Brilliant Interpersonal Skills
Have you ever explained something so clearly to someone, yet they do not seem to understand you? Or vice versa? Or wonder why the same exact information can be interpreted differently by different people? Why does this happen?
When communicating with others, or if you would like to persuade or influence decision making, would you be interested to find out how “colored brain” communication can help you to do so as well as facilitate the working relationship?
Managing Diversity
In our increasingly borderless and global market place, having cultural intelligence (CQ) skills gives you a competitive edge and competency at work. In this workshop, we shall explore the work values, attitudes and assumptions from people of various cultures to increase your 'world- mindedness'. You will learn to apply and manage cross cultural intelligence at work to encourage diversity awareness and reinforce inclusion.
Leadership Coaching skills
How do you define career success? What can organizations do to provide women with opportunities to excel? What opportunities could our global economy harness by advancing women to leadership?
In the global market with increasingly fierce competition, corporate living environment and business model are changing. In order to adapt to the rapid changes of market and increase management efficiency, managers place higher expectations and requirements to their assistants—secretaries.
While a good secretary/ PA should base on his/her own work and become the right-hand man of decision-maker. In this session, we’ll introduce you how to be a successful secretary, and present many professional qualities and work skills that you need to be equipped with.
The session is leads to sharpen your leadership skills and inspire you to be the positive change agent. The core content is meant to inspire and empower women across the world to engage in purposeful career development and take on leadership for important causes. You will be inspired to lead change with more conviction and confidence, and improve workplaces and communities for all.
Day 1 : Colored-Brain Communication
Teabreak: 4:00 - 4:15pm
Continue Session 4: 4.15pm – 5.00pm
iTrainingExpert reserves the right to alter dates, content, venue and trainers.
Methodology
Interactive Presentations, Group Discussion and hands-on activities
Course Leader
CELINA ANNE GAN
Certified Trainer, Facilitator and Coach
South East Asia, Middle East and Europe
Bachelor of Laws (Hons), University of Leicester, UK
Masters in Law, University of London, UK
Masters in Intellectual Property and Information Technology, Spain
Over 25 years of working in Asia and Europe, Celina has accumulated vast experience in working, training and coaching participants from different cultures, professional backgrounds and cultures. Celina has trained in Europe, the Middle East and Asia. Working with leading MNCs, civil services and educational institutions.
She is also a trainer, coach and assessor in the International Business Program at Regent’s University London, addressing ability for leadership, team building and communication skills. Currently, Celina is also a lecturer for the “Cross Cultural Management” module in the International Business Management Degree with Bath Spa University in the UK.
Her substantive work, consulting and training experience across the Asian and European Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability.
MS WINNIE
Bachelor of Pharmacy (Hons), University of Southern Queensland
Master of Business Administration (University of South Australia)
Diploma of Training and Assessment System (Competency Training Institute of Australia)
Winnie is passionate about sales and leadership.
Her vision, “Harnessing Inner Potential”, demonstrates her belief in intrinsic capabilities and talents in everyone to succeed. Since she started her training and consultancy career, she has broadened her exposure from pharmaceutical to others industry ranging from financial, FMCG, engineering, communication and entertainment, nutritional, chemical, industrial, construction and others industry.
Winnie’s expertise includes sales leadership, building high performance teams, coaching, strategic implementation etc. Throughout her years as Sales Director, she successfully drove 4 products to the Top 10 Malaysia ethical products list despite generic challenges. She also has experience in building high performance teams that have become some of the most recognized field forces in the industry.
Among her participants, Winnie is known for her applicable and job-related content that is delivered in a fun and vibrant pace.
Testimonies
“I like the problem solving session because it related to real life experience.”- Suganeeya K, – Olympia College
“ I learn how to manage my work and the relationship with my boss.”- Azlina Ariffin, Secretary - RHB
“I enjoyed Effective Communication.”– Michelle Lai, Secretary - Stenta Films (M) Sdn Bhd
“There’s full of input and it’s just a great. I like the time management and problem solving session. The speaker was very good and she gave us helpful tips of managing bosses, work and expectation.”- Comel Hartini Azhar, Secretary - Cradle Fund Sdn Bhd
Investment
In house arrangement only.
Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Email: info@itrainingexpert.com
Payment mode:
Payment must be 100% upfront upon confirmation.
