Administrative Professional Conference 2023

DAY 1: Empowering Secretaries - To Scale Up To Meet the Todays’ Daily Demands at Work
By the end of this conference, attendees shall be able to:
• Understand self and the different types of personalities and behaviours.
• Design and demonstrate the ability to influence behaviours by employing some
simple skills.
• Apply the framework for problem-solving & decision-making framework
effectively.
• Overcome personal limitations when handling challenging situations.
• Effectively handle stress and pressure better

Day 2 (Personal Branding - Be Outstanding
By the end of this conference, attendees shall be able to:
• Discover your inner self
• Enhancing your personal branding
• Strengthen your resilience
• Be an outstanding individua

• Secretaries.
• Executive Assistants.
• Office Administrators/Managers.
• Public Relations personnel.
• Customer Relationship managers.

DAY 1: Empowering Secretaries - To Scale Up To Meet the Todays’ Daily Demands at
Work

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamentals of Neuro Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level.

The training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.
The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

DAY 2 (Personal Branding - Be Outstanding)

This day will be delivering through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself.

Active learning activities are included to allow participants to engage actively in the learning process.The active learning activities are such as:

â–ª Group discussions
â–ª Case studies
â–ª Interactive activities
â–ª Videos
â–ª Brainstorming

RON LEONG
Certified Behavioral & Career Consultant (The Institute Of Motivational Living, Inc. USA, Certified Trainer For DISC Insightstm Personality System, Learningkeystm, Careerkeystm)
Certified Neuro-Linguistic Programming (Nlp) Practitioner
Dermatoglyphics – DNA Profile; Scientific Study Of Finger-Print Analysis
Certified Neuro Action Practitioner
Certified PSMB/HRDF Trainer

RON LEONG is dedicated to assisting organizations and individuals in discovering their strengths, natural learning and thinking preferences, motivations, and interests. His passion lies in guiding them through career decisions and planning. Ron employs various evidence-based and reliable systems, including the "DISC Insights™ Personality System," "LearningKeys™," "CareerKeys™," "Dermatoglyphics," and "Neuro Action Technology." He is the founder of the "RON.1hundred – Life Transformation Program" and the "From Employee’s Mindset to Entrepreneur’s Mindset" workshopS.

As a registered trainer (TTT/1253) with Pembangunan Sumber Manusia Berhad (PSMB), also known as HRDF, Ron holds formal education in Business Administration, Interactive & Counseling Psychology, and Hotel & Catering Management. He has earned a Master's in Business Administration (MBA) from the Swiss Management Forum and has been a member of Toastmasters International since 1998.

With over 30 years of work experience, including more than 15 years in managerial roles, Ron's career journey began in the hotel industry, progressing from a part-time waiter to a Food & Beverage Manager at a resort in Port Dickson. After almost a decade in the hotel industry, he transitioned to sales, quickly breaking records and eventually becoming the Marketing Manager at Panasonic Office Automation from 1996 to 1999. He further diversified his experience in the pharmaceutical industry, marketing products across Pahang and parts of Klang Valley.

After spending two years as a freelance trainer, Ron joined Evios (M) Sdn Bhd as an Operation Manager, overseeing a team of over 30 employees. His leadership qualities shone through as he tackled employee performance issues, grievances, and other challenges arising from a change in the management team.

Driven by his passion for training, Ron moved to Asia-Pacific Strategic Centre Sdn Bhd in 2004, managing the center and conducting training. Recognized for his leadership and training prowess, he was appointed to head a new training center in another educational institution in 2007. Since then, he has served as the Corporate Training Manager for Knowledge Genius Sdn Bhd, overseeing eight branches across Malaysia. His responsibilities include leading the training division, supporting marketing efforts, implementing new training products, conducting product training, and liaising with the HRDF office. Additionally, he serves as a part-time lecturer for a Business and Hotel school within his company. Subsequently, he transitioned to freelance training.

Today, Ron is a renowned trainer, speaker, and coach specializing in individual and organizational behavior. He uncovers potential, talent, strengths, and weaknesses in individuals and guides them to become effective leaders. With extensive experience in facilitating behavioral change in business, Ron provides organizations with insights on innovation to stay relevant and bridges the generation gap. His current signature program focuses on practical solutions for addressing challenges in today's disruptive and volatile world.

Ron’s areas of expertise include:
o A comprehensive and detailed analysis of an individual
o An in-depth understanding of different human behaviors
o The characteristics of various generations in the workforce
o Business behavioral change over the years
o The use of Behavioral-based Interview techniques to acquire the right manpower
o The right communication tools for different generations
o Emotional drive to motivate different individuals
o Assisting individuals in becoming successful entrepreneurs
o Bringing out the inner talent in every individual through specific techniques

Some of his clients were:

A Famosa Resort, AEG GROUP (AIA Agency), AEON, Agro Bank, Bank Islam, BASF Petronas, Batang Ai Longhouse Resort managed by Hilton, Bolton Properties, British American Tobacco, Bukit Kiara Properties, Christian Dior, Clearwater Group, Columbia Asia, Continental Tyres, CTOS, Denso Corporation, DHL, Ekspres Rail Link (ERL), Hicom Automobiles Manufacturing Malaysia, Hilton Kuching, Hitachi Electronics, Honda Malaysia, Hotel Granada Johor Bahru, HSBC, HSC Medical Centre, IMU Healthcare, Infineon, Japanese Tobacco International (JTI), Johor Port, Julie’s Biscuits, Kayaku Safety System, Kencana Petroleum Bhd, Kinohimitsu, Malaysia Common Law Journal, Malaysia Newsprint Industries, Manjaku, Mazda Malaysia, Menta Construction, MERCER, Mimos Bhd, Mulpha International, Malaysian Communications and Multimedia Commission, Mazda, Multimedia University, New Straits Times Press, Nissan, NXP Semiconductors, Old Town White Coffee, Panasonic Electronics, Pembangunan Sumber Manusia Bhd, Perbadanan Nasional Berhad (PNS), Perodua, PEPS-JV, Petronas,Royal Bank of Scotland, S & O Electronics, Saint-Gobain Malaysia, Samsung Electronics,Shell, Sheraton Hotel, Sime Darby Group of companies, Sinclair Knight Merc, Skynet, Sony Malaysia, Star Publication, Sunway University, Suria KLCC Shopping Centre, Taylors’ University,

Or

DHENA DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.

She has played a marketing role in various industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence. Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health. She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills.

Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster. She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.

Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth

Some of the Organizations That She Has Facilitated For Are:
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.

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We have a faculty of equally talented trainers who can cater to your organisation's specific needs in the event of substitution.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123