Overview
In the world of business, effective communication is essential. The way we communicate with others can greatly enhance relationships and the way we do business. Communication is not just about talking, but understanding what others need and want from us. Attend this custom-made English Communication Course; The Essentials of English to enhance your buisness communication skills.
Learning Outcomes
This course will help participants to converse in English more confidently and comfortably. They will improve their understanding of the essentials of English grammar, increase their range of vocabulary and develop confidence with the spoken language.
Who Must Attend
People who deal with customers on a regular basis, including counter staff, clerks, customer service officers and telephone sales personnel. Anyone wishing to improve their communication skills and be more confident in interacting with others. A basic level of English is required for this course.
Course Details
- Review of Tenses
- Modal Verbs
- Countable and Uncountable Nouns
- Phrasal Verbs
- Compound Nouns
- Open and closed Questions
- Asking for and Answering Information Questions
- Intonation Practice
- Making Resquests
- Offering Help
- Agreeing and Disagreeing
- Making and Receiving Phone Calls Receiving calls
- Taking and Leaving Messages
- Common Telephone Phrases and Responses
- Making and Changing Arrangements
- Telephone Manner
- Role Play
- Making and Responding to Suggestions
- Giving Advice
- Role Play
- Getting and Checking Information
- Giving Information About Products and Services
- Exchanging Information
- Describing Products
- Giving Directions and Simple Instructions
- Dealing with Complaints
- Handling Angry Customers
- Role Play
- Adverbs and Expressions of Frequency
- Superlatives and Comparatives
- Direct and Reported Questions
- Verbs to Nouns
- Suffixes and Prefixes
- Call Preparation
- Receiving calls
- Taking and Leaving Messages
- Asking for and Giving Repetition
- Clear Speaking (Pronunciation Practice)
- Functional Language for setting up appointments
- Making & Changing Arrangements
- Problem Solving on the telephone
- Role Play
- Presenting and Defending and Argument
- Asking for and Giving Clarification
- Agreeing and Disagreeing in Negotiation
- Reaching an Agreement
- Role Play
- Preparing and Presenting a Plan
- Defending Decisions and Opinions
- Preparing a Recommendation
Final Presentation and Performance
Methodology
This is an interactive class where participants will be given various scenarios and the opportunity to develop their language and fluency skills through role play and communication games.
Course Leader
Mrs M. Reid, B.A. is a highly experienced CELTA trained English teacher and qualified IELTS examiner. She also has a specialised business English teaching qualification (FCTBE).
Mrs Reid has been teaching English for nearly 20 years, in a variety of countries. In Malaysia, she has focused on business English, developing and delivering her own range of courses (covering both oral and written business communication) to an impressive range of companies. These include: AmBank, UOB, Tractors Malaysia/Sime Darby, Kone, Lafarge, Great Eastern Assurance, Shell and Bank Pembangunan Nasional.
She believes that training and learning should be not only professional and effective, but also fun! She aims to make every course she teaches lively and participative. The positive feedback she consistently receives from happy students suggests that she usually succeeds
Testimonies
"Very useful and practical course. Thanks a lot!” Norhartini, Bank Negara Malaysia.
“The trainer is expert in his/her subject matter, encourages learning and pro-activeness in the audience participants. This training is recommended to those who are keen to learn.”-Jayne Chan, Human Capital Services- Great Eastern Life Assurance (Malaysia) Berhad.
“I can now confidently write straight to the point in all my correspondence and reports. The trainer was excellent.“ Maria Tuton, Sarawak Forestry
“This course offers me so useful information and the benefits in making email precise, clear and short reports” – James, Regional Fleet Management Officer - International Federation of Red Cross and Red Crescent Societies
“I learn to avoid common mistakes and writing in the wrong tone.” Vanessa Teong, Assistant vice President – Malaysia Building Society Bhd
“This course should be in 3 days because it’s so interesting and so much to pick up. The most valuable lesson that I picked up was the right way to write email and report writing” – Mohd Sarudin, Head of Department, MMC
"This is a great course to help us write in the modern and most simplistic manner to convey out message. It saves me a lot of time," Zauridah, Shell Brunei.
“Good points and tips provided throughout these 2 days training. The trainer was excellent and got the whole team to participate. I especially loved the section on “How to write negative news effectively and persuasively” – Uma, Project Manager IT Services – DHL Asia Pacific Sdn BhdInvestment
Click here to send us your Request for In house Proposal.
This course is not scheduled as an public seminar.
This course is available on-site | in house | be-spoke basis and can be tailored to suit your organization's needs.
We will conduct the course at the convinience in your office and the date and time agreed.
Please call our Course consultant at +603 8074 9056.
