Effective Communication, Creative Thinking and Problem Solving for Engineers

Do you want to be able to communicate your ideas and vision effectively?

Do you need tools that can ignite your creative thinking abilities?

Do you want to be able to make calculated decisions that could bring better chances of success?

If your answer is “Yes” to all those questions, this programme is for you. It is designed to develop three critical skills that an individual will need to become a winning corporate executive.

To become a successful corporate player, one must have good and effective communication skills, positive creative thinking to find solutions and analytical decision-making skills to take calculated risks.

This 2-day workshop will present tools and techniques that will help you to develop into a winning executive who has a better chance to succeed and do well in any business circumstances.

At the end of this programme, you are expected to be able to:

• Develop effective communication style.
• Use Pull and Push techniques to influence and persuade listeners.
• Cultivate effective listening and questioning skills.
• Think positively and creatively to find solutions to problems.
• Identify the steps in doing a Pareto Analysis.
• Use Pareto Analysis to determine what problems to solve urgently in a situation of limited resources.
• Calculate Expected Monetary Value (EMV) to be used in decision-making.
• Use probability and decision tree techniques in decision-making.

Senior Executives, Executives & Those who would like to develop their communication skills, creative thinking and decision-making skills.

Session 1: Effective Communication

• Being on the same page and having a meeting of minds
• Pushing Techniques
• Pulling Techniques
• Questioning and listening

Session 2: The EVP Approach for Communication Impact

• Empathy
• Visualisation
• Story Telling
• Promise and Commitment

Session 3: The “FAB-ulous Flow” Approach in Product Presentation

• Features vs Advantages vs Benefits
• The USP Proposition
• FAB-ulous Flow Demonstration

Session 4: Effective Communication Skills in Action

• Style
• Vocabulary
• Delivery
• Flow

Session 5: Creative Thinking

• Techniques of Creative Thinking
• The 6-Step Problem Solving Model and Creative Thinking
• Case Study and Practice

Session 6: The Pareto Analysis

• The 80/20 Rule
• How to use the Pareto Analysis in Problem Solving
• Calculating the Pareto Analysis

Session 7: Decision Making

• What is decision-making?
• The Process of Decision Making
• Identifying a Problem from the facts at hand
• Learning activity

Session 8: Using Probability and Decision Tree in Decision Making

• Probability
• Expected Monetary Value
• Decision Tree

This programme is designed to be interactive and participative. The following tools and techniques will be used:

• Individual  and Group work
• Case studies
• Role Play
• Videos
• Practical demonstration
• Pareto Analysis Tool
• Decision Tree Tool
• Facilitator’s Debriefing
• Participant Workbook

Please ask for reference list.