Supervisory Development Skills

You promoted your best workers to be new Supervisors. They are excited with the promotion and are motivated to perform better in their new role. But are they equipped with the right skills set? Do they have good leadership skills? Do they have the people's skills to manage others?

Your new supervisors have spent most of their working life up until now following orders but now they are tasked to lead a team. How can they be able to make the smooth transition in their new leadership role?

This Supervisory Development course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. This course includes developing plans, providing leadership and supervising the performance of a work team.

By the end of the Supervisory program, participants will be able to:

• Prioritise work and managing their time effectively

• Maintain an organised system to monitor own progress to ensure successful completion of projects/assignments in accordance with given plans

• Build commitment in others for their individual/team objectives

• Hold others accountable for their individual results

• Consistently behave in line with own expressed values and principles

• Communicate effectively

• Manage team performance

Supervisors to be, supervisors and newly promoted executives
 

• - Principles of good leadership (Leading Yourself first)
• - Understanding Your Own Leadership style
• - Understanding what makes people tick
• - Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You in Your Supervisory Role
• - Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating and Monitoring

• - Identifying strategies for setting goals
• - Discussing and agreeing on goals and responsibilities
• - Identifying resources required
• - Establishing standards of performance required by the team
• - Determining task reporting requirements

• - Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and When to Use Each
• - Ask Questions That Get the Answers You Need
• - Handling difficult people effectively

• - How to create a Motivating and Inspiring Environment
• - Discuss How the Behavior Is a Function of Its Consequences
• - Demonstrate Rules for Reinforcing Productive Behavior
• - Explain how to Avoid Common Reinforcement Mistakes
• - Use Delegation as a Motivational Tool
• - Develop a Strategy for Solving a Current Employee Motivational Problem

• - Understand Key Principles of Managing Time Effectively
• - Share Time Management Best Practices
• - Explain How to Avoid Typical Time Wasters
• - Demonstrate Five Stages of Managing Meetings Effectively
• - Select and Prioritize Your Own Next Steps
• - Develop an Action Plan for Continuing Professional Development

• - Communicating effectively
• - Encouraging team decision-making
• - Supporting team initiative and interaction

• - Allocating tasks and responsibilities
• - Negotiating strategies for goal achievement
• - Identifying training needs
• - Negotiating on task timelines

• -  Reviewing progress against agreed timelines
• - Implementing alternative strategies for task achievement
• - Monitoring and reporting team performance
• - Providing feedback to individual team members

• - Demonstrate Giving and Receiving Criticism Constructively
• - Explain How to Minimize Defensiveness in Yourself and Others
• - Specify Your Own Coaching Strengths and Weak Spots
• - Demonstrate a Five-Step Coaching Discussion Model
• - Deliver and Profit from Peer Feedback

Interactive lectures, discussion, Question & Answers