Cross-Cultural Intelligence in the Malaysian Working Environment

• Increase positive attitudes towards people of other countries and cultures.
• Increase awareness of challenges that arise in communicating with people of other cultures specifically Malaysian.
• Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries.
• Increase awareness of problems that arise in communicating with people of other cultures.
• Increase awareness of participants’ own cultural values and unstated cultural assumptions.
• Call attention to any counterproductive stereotypes and prejudices toward people of other cultures.
• Assist participants to better adapt to and be more productive during interaction and communication with local colleagues and clients.
• Adjust and adapt to a new home environment and be able to engage in daily activities with a measure of ease and comfort.
• Learn to emphasis similarities rather than differences with those of other cultures.

MNC managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality.

• Malaysian history and geopolitical landscape
• The Malaysian perspective
• A general overview of doing business in Malaysia

• Understanding what culture is and how it affects us
• Getting to know our own culture
• Cultural values and how they affect your work

• Hierarchy vs Egalitarianism 
• Indirect vs Direct 
• Communicating problems and differences
• Identifying the decision makers
• Relationship vs Task
• Who is at fault? Dealing with mistakes
• Caution vs Risk
• Initiative-Presumptuousness or Resourcefulness?
• Case studies for examination and discussion

• How to get timely and reliable information
• Get the understanding and background of important Malaysian values and how they influence your Malaysian co-worker’s behaviour & how your understanding and application of these values can improve the performance of your operation
• How to interpret Malaysian behaviour correctly
• How to motivate the Malaysian
• How to improve communication between Malaysians and Expatriates
• How to give instructions in an effective way
• How to conduct effective meetings together with Malaysians
• To understand the Malaysian expectations and behaviour in a subordinate/manager relationship
• Overcoming misunderstanding
• The role of “face” in the Malaysian work environment
• Negotiating with a Malaysian
• An insight into “Manglish”

• Social etiquette strategies
• The international conversationalist
• Culturally sensitive phone manners
• Emailing with cultural understanding

• Understanding our own communication style
• A contrast in communication styles
• Bridging the gap in communication styles
• Do’s and Don’ts when communicating within Malaysian cultural context

• Common blocks to cross-cultural communication
• Overcoming counterproductive stereotypes
• Moving passed bias

3.30PM - 3.45PM Break

3.45PM - 5.00PM
Module 8: Working Together with Cultural Understanding

• You CAN work together and communicate effectively
• Strengthened by way of diversity

An interactive and practical approach incorporating group discussions and exercises, case studies, presentations, role plays and video.

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

Mr S. L Muhs,   M.Ed. BA (Canadian)

Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education.

After realizing his true passion was in education he decided to change his career path and focus more on teaching.  This brought him to Malaysia 12 years ago and he has worked within all areas of education here ever since.  In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world.  As of 2011, he wrote an upper-intermediate reading textbook to be used in EAL teaching for secondary schools throughout Malaysia. 

Steve is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged.  He thrives on challenges and is always looking for ways to make his training better.

Steve is a member of the global community and as such has enjoyed the opportunity to work with and train people from over 30 different countries.  Having spent the last 12 years living and working in Malaysia, he hasn't just taught cultural awareness, he's lived it.  During the past 8 years Steve has had the privilege of working with many multi-national organizations, such as Dell, HP, Intel, CIMA, GM, Kia, Philips, Fischer Scientific, AmEx and many more.  All have seen the evidential effects of investing in cross-cultural training for their organization and staff.

Steve is an excellent communicator and has enjoyed working with a variety of organizations throughout Asia, designing and facilitating courses that have cooperatively met their objectives with great success.  

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"The session on cross-cultural management was engaging and insightful. I left feeling satisfied with the content and the trainer's great presentation."
— Mira

"The training was good, focused on communication, and very informative."
— Suman Siva

"I didn’t know much about cross-cultural communication before this. Now, I feel more open-minded and better informed. It was a very good and insightful session."
— Nur Adylin

"The session encouraged more interaction and helped improve my communication skills. It was precise, concise, and effective."
— Anis Nadia Mohamed

"I already had some knowledge on the topic, but this training provided even more useful information. I learned a lot. It was great!"
— Yazmin Amin

"I started confused about cross-cultural communication, but the trainer’s clear explanations made it much easier to understand. It was a great experience with a very good trainer."
— Noorfadhilah Mohd Idris

"I was tired going in, but I became aware of different communication styles, including passive-aggressive behavior. The trainer was friendly and very helpful."
— Atiqah Shahabudin

"I expected a long day but was pleasantly surprised by several great tips that I can apply at work. It was very useful, especially on assertive communication."
— Mohamad Azuwan

"I thought this session would be unnecessary, but I learned how to respect other cultures, even when I’m not familiar with them. I now know how to avoid offending or mocking others. The trainer was very well-versed and highly engaging."
— Ayesha Adzha

"I was initially confused about cultural communication, but now I feel confident in communicating more effectively. The trainer delivered the content clearly and concisely."
— Nik Fatinah Nik Mohd Nasir

"I didn’t know what to expect from the session, but I gained a deeper understanding of cultural differences and how they affect daily life. The trainer was very helpful and communicated the material effectively."
— Ahmad Danial bin Ahmad Fuad

"It was a neutral experience for me, but it served as a good refresher of my existing knowledge. The trainer was friendly and engaging."
— Zainol Haqim

"The session introduced me to different cultural communication styles and expanded my knowledge. The trainer was an excellent speaker and very effective."
— Lisa Oktapia Muhiddin

"I was confused by the amount of information at first, but it was a good and valuable session overall."
— Ardilla Binti Ghazali

"I felt neutral at first, but the session refreshed my knowledge and provided some new insights into improving office culture. The trainer presented eloquently with great personality."
— David Xavier

"I started neutral about communicating with people from different cultures, but this session broadened my understanding of cross-cultural communication and effective strategies. The trainer provided great examples and clear explanations."
— Ain Munirah

"There was a lot to learn about multicultural environments. The session provided plenty of input, delivered clearly by Mr. Emile. It was easy to understand and enjoyable."
— Elieyana Binti Ab Karim

"I wasn’t sure if I would learn anything new, but I gained insights into cultural dimensions and how different countries have unique practices. It was very lively, and the trainer conducted the class well."
— Nadia Muadzam

"I didn’t fully understand cross-cultural communication before, but now I’m more aware of passive, aggressive, and assertive styles. The trainer was knowledgeable and delivered the content effectively."
— Liow Chong Yi                                            

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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