Innovative Leadership Skills Training (2 Days)

• Managers focuses on how to engage those team members and maximize their productivity.
• Build a culture of engagement with confident team members.
• Create a team empowered and motivated to deliver results.
• More creative and innovative team leaders ready to maximize productivity.

Managers, Supervisors HODs, Leaders of any section, departments or committees.

DAY 1 :

MODULE 1 : LEADERSHIP PRACTISES

1. DIFFERENCE BETWEEN A LEADER AND A MANAGER / LEADERSHIP AND MANAGEMENT
2. ENVIRONMENT AND ORGANIZATIONAL CHANGES.
3. INSTILLING POSITIVE PERCEPTION IN PEOPLE
4. LEADING BY EXAMPLES
5. CHALLENGING THE PERFORMANCE
6. POSITIVE ENCOURAGEMENT
7. CASE STUDY COMPARING WITH PARTICIPANTS WORKPLACE

 MODULE 2 : EFFECTIVE COMMUNICATION

1. THE COMMUNICATION PROCESS
2. THE GOOD AND BAD COMMUNICATION EXPERIENCE
3. WHY COMMUNICATION BREAKDOWN
4. NON-VERBAL COMMUNICATION AND ITS IMPORTANCE
5. WHY LISTENING IS IMPORTANT
6. WHAT IS PASSIVE, ASSERTIVE AND AGGRESSIVE COMMUNICATION?
7. CASE STUDY ON CHALLENGES FACED BY PARTICIPANTS AND HOW TO OVERCOME.

 MODULE 3 : MOTIVATING PEOPLE

1. WHAT IS MOTIVATION?
2. THEORY OF NEEDS “ABRAHAM MASLOW”
3. MOTIVATION “HERZBERG’S THEORY”
4. THE CHALLENGES YOU HAVE!!
5. CASE STUDY ON EMPLOYEES’ MOTIVATION.

 MODULE 4 : DECISION MAKING

1. WHY MUST WE MAKE GOOD DECISIONS?
2. THE 5 STEPS IN DECISION MAKING PROCESS
3. ACTUAL DECISION-MAKING PROCESS
4. HOW TO MAKE THE RIGHT DECISION AT THE RIGHT TIME?
5. CASE STUDY ON THE DECISION-MAKING PROCESS

DAY 2:

 MODULE 5 : WORKING ACROSS DIFFERENT GENERATION / GENERATION GAP SOLUTION

1. THE GENERATION GAP BETWEEN THE DIFFERENT GENERATIONS
2. COMMUNICATION AMONG LEADERS OF DIFFERENT GENERATIONS
3. REQUIREMENT OF NEW GENERATION LEADERS.
4. HOW TO DEFINE PERSONAL PROBLEM AND JOB-RELATED PROBLEMS
5. EFFECTIVE PERFORMANCE EVALUATION AMONGST PEERS.
6. CASE STUDY ON HOW TO MANAGE THE ABOVE.

 MODULE 6: CHANGE MANAGEMENT

1. MANAGING CHANGES EFFICIENTLY
2. EFFECTIVE IMPLEMENTATION OF CHANGE
3. SYMPTOMS OF RESISTANCE TO CHANGE
4. BEHAVIOUR WHEN PEOPLE DON’T LIKE CHANGES
5. STRATEGIES FOR REDUCING RESTRAINING FORCES
6. CASE STUDY ON THE CHALLENGES FACES IN IMPLEMENTING CHANGES

 MODULE 7: TEAMWORK

1. CREATING EFFECTIVE TEAMS
2. STAGES OF TEAM DEVELOPMENT
3. THE IMPORTANCE AND BENEFITS OF TEAMWORK
4. HOW TO BUILD AN EFFECTIVE TEAM AND ACHIEVE EXCELLENT RESULTS?
5. CASE STUDY ON HOW TO WORK EFFECTIVELY IN TEAMS

 MODULE 8 – HOW TO REVIEW/EVALUATE KPI AND KRA PERFORMANCE?

1. QUALITY OF WORK.
2. EXECUTION AND ORGANIZATION
3. PROGRESS AND GROWTH
4. RESILIENCY
5. COMMUNICATION
6. JOB KNOWLEDGE
7. TEAMWORK AND
8. PROBLEM SOLVING
9. CASE STUDY ON KRA AND KPI IMPLEMENTATION.

Slide shows, video clips and case studies.

Duglas, a Malaysian, prior to being a trainer cum consultant, held the position as Regional QC Manager, for a leading European Investor. Key responsibilities were to conduct Quality Control Audits for Companies or businesses which were targeted to be acquired or invested anywhere around the globe.  Additionally, he was responsible to carry out re-engineering and restructuring for product or process reliability for the group of companies.

Duglas was head hunted by “International Head-hunter” and was doing the above from November 2007 until January 2013. During this tenure, he took up assignments with extensive travel to Thailand, Philippines, Laos, Indonesia, Korea, Japan, China, Hong Kong, Dubai, India, Sri Lanka, Africa, Canada, Germany, France, Switzerland and many Middle-East countries. This made his career very suitable and adaptable to cross cultures, which adds to his advantage as a trainer cum consultant.

His expertise started with Panasonic (M) for 23 years where he was groomed and grew to a Quality orientated person. His last position held was QC Manager.

Duglas obtained his Doctorate in Business Administration from Riviera University, France, majoring in “Incorporating Total Quality Management to innovate, manage change and critically think of enhancing Customer Satisfaction”.

His world of experience, expertise and knowledge in the chosen field has made him an authority in Quality and Leadership Management.  He conducts a big list of quality related and soft-skill programs and to list a few are: 

• Total ISO 9001 (from awareness, consulting, auditing until accreditation),
• Strategic Procurement and Vendor Negotiating Skills
• Innovative Leadership Skills Development for Leaders and Managers
•  Consultative Selling for Sales Personnel
•  Workplace Compliance
•  Business Communication and Presentation Skills Development
• 7 Habits of Highly Effective People
• Root- cause Analysis, Decision Making and Problem Solving Skills.
• Various Quality and Manufacturing Related Programs.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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