Key Performance Indicator (KPI) And Balanced Scorecard (BSC)

Participants will be able to:

• Understand the fundamentals of KPIs and the BSC framework.
• Develop and implement outcome-based KPIs.

Align KPIs with organizational strategy and goals.

Unit Head of departments, AGM, Senior Manager.

DAY 1: 9.00 – 5.00 pm

0900    Module 1: Introduction to KPIs and BSC    
Overview of KPIs
Introduction to the Balanced Scorecard

1030    Break for 10 minutes    

1040    Module 2: Developing Effective KPIs    
Transitioning from Activity-Based to Outcome-Based KPIs
Setting SMART KPIs

1300    Lunch    

1400    Module 3: Balance Scorecard    
Linking values, mission, value drivers, and vision
Perspective on Balance Scorecard

1530    Break for 10 minutes    

1540    Module 4: Aligning KPIs with Organizational Strategy    
Linking KPIs to Strategic Objectives
Case Studies and Best Practices

1700    End of Day 1

DAY 2: 9.00am – 5.00pm
0900    Module 5: Implementing and Monitoring KPIs    
Tools and Techniques for KPI Monitoring

1030    Break for 10 minutes    

1040    Module 5: Implementing and Monitoring KPIs    
Performance Reviews and Continuous Improvement

1300    Lunch    

1400    Module 6: Departmental BSC Implementation    
Cascading of KPIs – from Outcome to Output to Activities
KPI Monitoring and Management

1530    Break for 10 minutes    

1540    Module 7: Practical Application and Workshops
Hands-on Exercises and Real-World Scenarios
Group Discussions and Feedback Sessions

1700    End of Program     

• Interactive Workshops
• Practical Exercises
• Case Study Analysis
• Simulation Activities

SHAH SALLEH
Qualifications:
B.A. (Hons) in Jurisprudence, University of Oxford, UK

Shah Salleh is a corporate trainer, consultant and writer. He holds a degree in Jurisprudence from the University of Oxford. He is also an HRD Corp certified trainer.

Shah has more than 25 years’ experience in the corporate world. He has served companies in various industries including education, holding companies, financial institution, media, FMCG, oil & gas, manufacturing, and ICT.

He has mainly focused on human resources, which includes training, leadership and talent development, process improvement and project management. He has hold positions in all facets of Human Resources including business partnering, recruitment, industrial relations, compensation and benefit and training. He has led human resources department, including leading the HR functions for 7 countries.

Shah has been training since his corporate days as an internal trainer in areas within and outside of the human resources space. Since 2019, Shah has expanded his training experience in areas such as communications skills, leadership, writing skills and managerial skills.

Shah has trained in classroom and online. He has also trained the public and private sector. He has trained hundreds of participants that include Jabatan Pertanian Malaysia, Malaysian Bioeconomy Developmental Corporation, Institut Penyelidikan Pembangunan Belia Malaysia (IYRES), Lembaga Hasil Dalam Negeri, Malaysian Palm Oil Green Conservation Fund (MPOGCF) and Syarikat Perumahan Negara Berhad (SPNB).

Among his participants, Shah is known as a dynamic and knowledgeable facilitator. He is able to deliver the training content in an exciting manner.  He is able to combine soft skills concepts with real life requirements for those on the job.

When he is not on the corporate training circuit, Shah consults on business processes, human resources and industrial relations. Shah is a certified trainer with PSMB /HRDC.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com