Managing Generation Gaps at the Workplace

By the end of the program, participants will:

• Understand the different generations’ characteristics and behaviorial styles in the workplace
• Develop understanding of generational differences and their impact at the workplace
• Strategise to communicate with team members from different generations
• Address challenges related to multi generation at the workplace

For professionals at all levels who want to excel in their interpersonal and communication skills, overcome workplace conflict and build a more positive work environment.

DAY 1 Module 1: Why Generation Gaps bothers us?

• Understanding the Business Impact on Generational Diversity
• Reframing your Mind to understand the benefits of Generation Gaps
• Treading the Unknown Zone
• Sensitizing yourself with other generations

Module 2: My Big Family - the Different Generations and Characteristics 

• Traditionalist
• Baby boomers
• Generation X
• Generation Y
• Generation Z…?
• Don’t judge me by the Birth Year

Module 3: Finding Common Ground among the generations to Connect 

• Understand that What is important to me isn’t your priority
• What I see doesn’t have to be the whole picture

Module 4: Motivation and Push Factors for Each Generation

• My Story: priorities, background, value, culture 
• Respect, Recognised, Reward
• Different Loyalty Patterns
• Tailoring Work Processes according to the Work Preference

DAY 2
Module 5: Communication across the Generation

• Emphatic Listening
• Preferred Communication Styles
• Communicate so everyone see value in their contribution
• Can we be friends?
• Learn the Different Generation’s Lingo for Mutual Understanding; Generational –Specific Language
• Case Study 1: Do Your Know What Exactly I mean when You feel upset with my comments?
• Case Study 2: Verbal and Written Communication; how it impacts the different generations
• Case Study 3: Tailor Your message for maximum effect – keeping in mind the audience’s generational differences

Module 6: Connecting the Generation - Conflict Management Strategies

• Case Study 1: Typical Top Down (Baby Boomers vs Gen Y, Gen X is stuck in between)
• Case Study 2:  High turnovers vs Retention Plan
• Case Study 3: Crush the Stereotype Avalanche
• Case Study 4: Younger bosses vs Older Workers

Module 7: Coaching by Leveraging each generation’s strength 

• Sharpen your Questioning Skills 
• Giving Acknowledgement
• Asking for feedback

Module 8: Best Practices- successful examples of how multinational companies make it

• Mutual respect and open communication
• Expectation and Succession plan 
• Fulfil your promises
• Walk the Talk
• Lessons Learned: RICOH, GOOGLE, TATA CONSULTING

Module 9: Recruit and Retain

• How to recruit, retain and motive employees to promote winning behaviours

Interactive presentation, case studies and sharing.

Mr A. SYAMSUL  En Syamsul has vast hands-on work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in the various industries of banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources.  He is now a dedicated corporate trainer conducting HR topics for more than 15 years.

He started off his career with the then United Asian Bank, KL (now CIMB Bank); and moved on to the Raintree Club, KL; and then to Moldip (M) Sdn Bhd, Pahang (subsidiary of Perrili Tyres Italy) manufacturing rubber gloves; and Sri Arteesee Sdn Bhd, Malacca a corporate group of companies with businesses in the hotel, tourism, petrol, stone quarry, and publishing industries.

He has a BA (English) and MA (Human Resource Management). He is a PSMB Approved Trainer in Business English and Business Communication for the PSMB Graduate Training Scheme. He is also a PSMB Certified Trainer for Corporate Programmes.

He has trained and facilitated training programmes for management and staff of organizations such as ASTRO, Tenaga National Berhad (TNB), Hotel Singgahsana, Bosch, Kementerian Rumah dan Kerajaan Tempatan, Dewan Bahasa Dan Pustaka, PERODUA, Proton Sdn Bhd, Bumi Armada Navigation Sdn Bhd, Swedish Motor Assemblies, Visionary Solutions, Majorhub Distributors, Golden Screen Cinemas, GVS Technology, RMG Technology, Aerocom Technology, Jasa Kita Engineering, Mecomb (Malaysia), KJM Aluminum Can Sdn Bhd, Pantai Medivest, Jallcon (M) Sdn Bhd, Edaran Digital System Sdn Bhd, Public Bank, Sime Engineering, INTI College, DHL, MultiMedia University, Penanshin Shipping Sdn Bhd,  etc  
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123.

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com