Persuasive Communication Skills

By the end of the workshop, delegates will be able to:

• Gain solid understanding of how NLP helps you in embracing operational and business processes
• Elevate your communication skills to new levels, along with your self-awareness, motivation,
• productivity, performance and results.
• Use feedback strategies for clear and precise communication results
• Speak with more confidence and listen carefully to build rapport
• Analyze and utilize body language to your advantage  
• Steer conversations and influence people  
• Have the confidence to make positive impact in your communication and have had a fun time
• doing it.
• NLP Skills – skills that help in communication with clarity.
• Apply useful non-verbal communication cues to interpret messages  

This course is suitable for all those looking to enhance their skills in influencing persuading, communicating and building rapport.

Day 1
9.00AM - 10.30AM 
MODULE 1: PERSUASIVE COMMUNICATOR

• What makes a good and persuasive communicator?
• Your core values and how to integrate good communication skills at work and in life

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
MODULE 2: NLP COMMUNICATION MODEL

• NLP Thought Process and how to understand other’s expectation
• NLP Communication Model and how people like to receive info
• Resourceful Language Pattern and how to produce clear & precise message
• The Power of Strategic words to avoid misunderstanding

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM
MODULE 3: POWER-BOOST CONFIDENCE THROUGH BODY LANGUAGE

• Exude confidence (from within)
• The power of eye contact to build rapport and improve business relationship
• Reading Between the Lines - Gestures & Facial expression
• Be more in control of your body language and turning opportunities to deals

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
MODULE 4: MINDSET OF EXCELLENCE

• Model the a Successful Persuasive Communicators
• The human belief system
• 6 NLP presuppositions- Perception is Projection and how to see ideas conflicts and ‘heated’ situations
• Self-Awareness and Consciousness to understand yourself deeper

Day 2

9.00AM - 10.30AM
MODULE 5: SUCCESSFUL COMMUNICATION

• Communication Profiling
• Your preferred  communication style
• Recognize and speak Your Clients’ language
• Become aware to other people's communication styles and how they like to be treated

10.30AM - 10.45AM Break 

10.45AM - 1.00PM 
MODULE 6: BUILDING DEEP RAPPORT SUCCESSFULLY

• Perception of rapport
• Strategies in building instant Rapport
• The secrets of ‘matching’ and ‘mirroring’
• ‘Pacing’ and ‘Leading’ to close the deal

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM
MODULE 7: EMPHATIC LISTENING

• Why no one really listens
• Train Your Ears to Hear Your Customers Clearly
• Sharpen your Question skills to solicit information
• Train Your verbal responding skills to suit the listener’s communication style

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
MODULE 8: HYPNOTIC VOICE  FOR BETTER INFLUENCE

• Develop a greater awareness of Your Unique voice
• Your expressive tone of voice
• The meaning of the voices
• Vocal variety that influences your listener and turn opportunities to business deals

MODULE 9: WHAT’S NEXT FOR YOU

• Great communicator’s secrets revealed
• Areas for improvement
• Action Plan

Experiential learning, Interactive presentation, role plays and practical activities based on NLP (neuro-linguistics programming) practise immediately in an interactive and experiential environment.

RACHEL KHOR
Certified Master Performance Coach (ICF Approved - International Coach Federation)
From DC Psychology International & American Institute of Business Psychology 
Certification in Colored Brain Communication
Certification in Human Drivers & Motivation
Certification in Dynamic Speaking
Certification in Curriculum Development
Certified Trainer in Emotional Quotient
Certified Professional Facilitator
Certified Trainer PSMB (Ministry of Human Resources Malaysia)
Certification in Neuro Linguistic Programming (NLP)
Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)

Rachel Khor is currently the Principal Trainer & Chief Learning Strategist as well as an experienced entrepreneur & businesswoman for the past 40 years.

She is a Master Trainer in Creativity & Thinking Outside The Box, Problem Solving Skills, Master Your Mind, Emotional Intelligence & Emotional Drivers, Success Tools & Colored Brain, Communication, Negotiation, Peak Performance, Goal Setting, Positive Work Attitude, Leadership & Sales Warriors.

She has undertaken training, consultancy & facilitation projects with various companies, both private & public sectors. She is a sought after Learning & Development Strategist, People Developer, Trainer, Coach & Mentor.

Her training incorporates effective evaluation methods, powerful techniques of varied disciplines & practical tools for all her learning solutions. Driven by a passion for delivering awesomeness, she ensures she execute cutting edge learning technologies, share highly relevant knowledge, provide critical & up to date information, deliver time tested methodologies & conduct interactive sessions - all are formulated to achieve results like never before.

Her determination & speed in producing training solutions is one of the key reasons her clients keep coming back to her over & over again. Her research, knowledge & experience made Rachel Khor in the front line within her profession.

She loves people development - during her high impact training sessions she is committed, dynamic & outcome driven. She utilizes Accelerated Training methodologies to inspire change & fast results.
She trains with her personal brand of positivity, charisma & focus which greatly motivates her participants to achieve greater heights of achievement.

Participants have described her sessions as inspiring, thought provoking, energetic & easy to understand.

During her sessions, her ability to be neutral, non-judgmental, supporting the group & upholding its wisdom has allowed her to effectively extract participation in a magical way.

Based on the belief that every individual has a core genius & the ability to soar given the right opportunity; Rachel's training methodology breaks limiting beliefs, overcomes obstacles & cultivates trust across cultures.

Rachel receives rave reviews/excellent ratings due to her dynamism, knowledge & fantastic rapport with her participants. She achieves this by ensuring her training is relevant & solution based - always updated with new ideas, strategies & techniques.

OR

MR DANIEL WONG  is an International Master NLP Trainer who comes with more than 30 years experience in the corporate world; out of which, 19 years has been spent on coaching and training: on Communication & Interpersonal Skills, Coaching & Negotiation skills, Sales, Management & Leadership Skills, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his the coaches, mentees, staff and associates to learn, grow and expand their personal paradigms and horizons.

He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as General Manager of GEC (UK), Mahkota Technologies, he was in-charge of both local and regional sales for his Division. In his tenure, he managed over 15 different products and systems, successfully securing an annual turnover of RM60 million, for both the domestic and regional markets.
Trained under Dr Richard Bandler, Daniel is a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA. He is also a Certified Master Conversational Hypnotherapist of the International Association of Professional Conversational Hypnotherapist, USA.

He specializes in coaching CEOs, senior managers and entrepreneurs in highly sought-after skills in areas of people management, creative and innovative skills in leading organizations. His passions are in the study and application of the latest psychologies, mental tools and techniques in reading and handling people; especially in areas of Effective Communication and Negotiation skills, Management and Leadership Skills and Sales, applying Neuro-linguistic Programming and Subconscious Learning to accelerate adult learning.

He recognizes the great potential within each individual and he believes in making a difference in one’s learning through his personalised, demonstrative, practical and dynamic approach in effective trainings. He makes every training experience enjoyable and valuable.  His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.

To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 | or email: info@iTrainingExpert.com  
 
Or

We have a faculty of  specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"Before attending the course, I feel that I have the capability to take control of my life. During the course, I learned to apply the best techniques and I feel myself can have better control of my life than before. It is a good training for all. I personally like the demonstration session and videos shares in the course.” – Mr Balaraman, IT – ValeServe

 “I felt relatively happy before I attended this course. However, I’m even happier that I learned how to communicate with the customers more effectively. I feel much more relaxed after learning up on the subject. The trainer was great.” – Lily, Jimisar Autotrade Sdn. Bhd.

“I never understood people well. I’m glad I learned how to foster mutual understanding between myself and others during this course and how to exercise self-control during tense situations. The trainer was very engaging and possessed a wealth of knowledge on the subject.” – Rosaini, Customer Relationship, TBNC Motor Sdn. Bhd.

“I felt that I lacked something essential before I went for this course. I’m glad that I gained a strong sense of self-confidence during this course that I can utilize when facing my customers. Now I feel really good about myself and how I can handle any situation after this. The trainer was excellent and I really enjoyed her activities.”– Nur Amalina BT Wan Abdul Aziz, CRE, EON Automart Glenmarie

“I had bad communication skills and I was a bit afraid. This course helped me by educating me persuasive communication skills and how to view a situation from another person’s perspective. I felt much better after this course knowing that I could better communicate with others. The trainer gave good explanations and lot of illustrations on this subject. I really enjoyed the group activities.”–Putry, KL

“I was really excited to learn what this course had to offer. I learned a great deal of different knowledge. I felt great after I completed the course. I’m really glad I joined this training. The trainer and her training were thoroughly enjoyable.”– Zulaikha, Sales Advisor, NikaiJaya (M) Ipoh.

“I wasn’t confident at all due to my lack of knowledge before attending this course. This course taught me the inner workings of people’s mindset, body language and how to be persuasive when communicating. It was great, fresh and I can’t wait to test out my new skills. The trainer was a good person who really knew how to engage with the participants”.– Sarah, Melaka

“I learned about the importance of persuasion and the key to influencing others during this course. I felt much more positive, confident and knowledgeable about the personality of others after the course. The trainer is both very nice and excellent in her work”.–Raihan , Customer Service Personnel

“I always got stressed handling customers and complaints. Through this training I learned how to manage my stress and how to influence customers. After the course was completed I felt like I was ready to be the best CRE at Ingress Motor Centre. The trainer was so friendly and the training very attractive.”.– Fara March 2015

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. ONLINE PAYMENT  by Credit card:  You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com