8D Problem Solving Process

• Understand the purpose and objectives of 8D Problem Solving Tools and Techniques.
• Understand the phases of the 8D Problem Solving Process.
• Apply the different problem solving tools and principles in various situations.
• Assess systematically in accordance with Root Cause Analysis.

SECTION 1: 8D Definition - Overview of 8D Steps

- Terms & Definition
- Application and introduction

SECTION 2: D1 – Introduction of the Team:

SECTION 3: D2 – Describe the Problem

- Ichikawa diagram and Sample of 5M for Fish Bone Diagram
- Team charter method
- Describe problem with 5W,2H
- New 7 QC tools

SECTION 4:D3 -  Describe Interim Containment Actions

- Describe the temporary actions to contain the problem and “fix” until permanent correction is in place
- QC Tools
- Sample of Action Plan

SECTION 5: D4 – Describe The Process of Defining & Verifying of Root Causes

- Describe the ‘Escape Point’
- Some Tips to Get Started
- Describe verification and validation method of root cause
- Test on the escape point

SECTION 6: D5 – Describe The Process of Identifying & Verifying Corrective Actions

- Tabulate & describe solutions determined to be the best of all the alternatives
- DMAIC method

SECTION 7: D6 – Describe Action Plan For Corrective Actions

- Corrective action in table format and 5W 2H format

SECTION 8: D7 – Describe How The Problem Can Be Prevented From Recurrence

- Describe what improvements in systems and processes would prevent problem from  Recurring
- Poka Yoke method
- Kaizen method and continuous improvement
- Control methodology
- One point lesson

SECTION 9: D8 – Record Recognition Accorded To The Team

- Recognition to the team