Overview
Learning Outcomes
- Understand the purpose and objectives of 8D Problem Solving Tools and Techniques.
- Understand the phases of the 8D Problem Solving Process.
- Apply the different problem solving tools and principles in various situations.
- Assess systematically in accordance with Root Cause Analysis.
Who Must Attend
Course Details
SECTION 1: 8D Definition - Overview of 8D Steps
- Terms & Definition
- Application and introduction
SECTION 2: D1 – Introduction of the Team:
SECTION 3: D2 – Describe the Problem
- Ichikawa diagram and Sample of 5M for Fish Bone Diagram
- Team charter method
- Describe problem with 5W,2H
- New 7 QC tools
SECTION 4:D3 - Describe Interim Containment Actions
- Describe the temporary actions to contain the problem and “fix” until permanent correction is in place
- QC Tools
- Sample of Action Plan
SECTION 5: D4 – Describe The Process of Defining & Verifying of Root Causes
- Describe the ‘Escape Point’
- Some Tips to Get Started
- Describe verification and validation method of root cause
- Test on the escape point
SECTION 6: D5 – Describe The Process of Identifying & Verifying Corrective Actions
- Tabulate & describe solutions determined to be the best of all the alternatives
- DMAIC method
SECTION 7: D6 – Describe Action Plan For Corrective Actions
- Corrective action in table format and 5W 2H format
SECTION 8: D7 – Describe How The Problem Can Be Prevented From Recurrence
- Describe what improvements in systems and processes would prevent problem from Recurring
- Poka Yoke method
- Kaizen method and continuous improvement
- Control methodology
- One point lesson
SECTION 9: D8 – Record Recognition Accorded To The Team
- Recognition to the team
Methodology
Course Leader
OR
Testimonies
“The trainer has good creativity thinking and able to give examples for better understanding. ” Law Siew Kiong, Shell MDS (M) Sdn Berhad.
“ Trainer is knowledgeable and good at delivering the 8D Problem Solving process information clearly .” Munirah binti Daud, Giesecke & Devrient Malaysia Sdn Bhd
Investment
Normal fee |
Sign up 1 pax |
Pay before course starts |
MYR 2990.00 |
USD 890.00 |
Early Bird |
Sign up 1 person |
Pay 14 days before course starts |
MYR 2590.00 |
USD 760.00 |
Group Fee |
Sign up 3 pax or more |
Pay 14 days before course starts |
MYR 2490.00 |
USD 730.00 |
Certificate