In the business world, every frontline employee has multiple touch points with customers, business partners, government agencies, suppliers and vendors in a day.
Appearances, business and social etiquette are critical for an individual to present a professionally positive and well-groomed impression.
Upon completion of this program, participants should be able to:
- Understand the concept of Neuro Linguistic Programming (NLP) to be applied in business communication
- Identify their own face shapes and to be able to choose suitable hairstyles and accessories for business
- Identify colour components that accentuate their physical appearance in business communication
- Identify the proper attire for menswear in business
- Identify their own body shapes and choose the correct attire in business
- Identify the element of language in NLP to be applied in business communication
- Learn the basics of makeup and skincare and to take note of harmful ingredients in such products
- Learn the business protocol and business etiquette
- Practise the correct posture of body language in business communication
- Learn the basics of dining etiquette in different occasions
Who Must Attend
Frontliners, Customers Service, Managers, Salespeople and anyone who want to improve their grooming, personal branding and business etiquette.
MODULE 1: THE NLP IN COMMUNICATION
An opener and awareness of the relationship between NLP and Personal Branding
MODULE 2: YIN YANG OF YOUR FACE SHAPES
Discover how different types of face shapes affects rapport
MODULE 3: THE V.A.K OF COLOURS
Discover colour psychology and how to make use of it in business negotiation
MODULE 4: MENSWEAR – INSTANT RAPPORT WITH V.A.K
Identify the elements of menswear in corporate environment
MODULE 5:STYLE PHILOSOPHY WITH PROFESSIONALISM
Identify women’s body shapes and suitable style solutions for business
MODULE 6: NLP in the Language of Communication
The focus in on application of NLP techniques to build and strengthen the rapport in daily communication
MODULE 7: Professional Makeup and Skincare
Proper usage and application of makeup and skincare for males and females in business
MODULE 8: The Grace of Body Language
Powerful yet positive body language relevant for business
MODULE 9: Business and Social Etiquette for Powerful Business Communication
Protocol and Do’s and Don’ts in business and social settings
MODULE 10: Dining Etiquette 101
Mannerism and Do’s and Don’t’s of dining in different culture and countries
The training is highly interactive. The ultimate aim of this workshop is to have the participants put the knowledge that they have acquired during the workshop into practice once they are back in the workplace. The training methodology uses a complete learning system with well defined objectives that are achieved through: Multi Media Presentation,Discussions & Group Exercises and Mini Workshop.
Certified Training Professionals (Artdo International)
Certified NLP Coach (Billy Kueek International)
Certified Practitioner of NLP (Billy Kueek International)
Certified Image and Styling Consultant (Global University for Lifelong Learning)
Pauline has been a reputable Training Advisor with Great Eastern Life Assurance (M) Bhd. She had trained approximately 7000 trainees from the agency force nationwide. Being a passionate trainer, she shared her skills and experiences not only to the agency force, but to members of network marketers, upcoming and rising youth from universities and colleges as well as members of associations.
Pauline also possesses the professional skills required for personal styling, personal shopping, image coaching and image consultancy. To be eccentric and to elevate her training experience to another heightened level, Pauline had largely integrated and embraced Neuro Linguistic Programming (NLP) into the branding and grooming trainings that she conducted.
Pauline has the ability of switching perspectives of his clients and participants especially when it comes to branding and grooming related subjects, in which she is very well versed of. She strongly stood by the belief that “Branding is not Branded”. Besides, her training was conducted in such a way that it was always fun, engaging and participative. She believes that learners learn best when they are in a positive state of mind. When she is not conducting public seminars or corporate trainings, she always provides consultation to her clients who accelerate to another level in the corporate ladders in terms of their business branding.
To book Pauline for speaking and training engagement, feel free to contact us at firstname.lastname@example.org or telephone + 603 8074 9056.
“We have received wonderful feedback from the participants about the training and the value of your training. The participants expressed to me how much they enjoyed the session and appreciated the content of your presentation. You took the group beyond the rudiments by engaging them in a way, to teach them by example, your most valuable lesson of creating a professional image.” -Heidi Chong, Senior Manager, Tokio Marine Life Insurance (Malaysia) Bhd
“Ms Pauline Chan had professionally extended her professional expertise in branding to help rebrand our company’s positioning and market competitiveness. She had provided professional advice on professional business wording in marketing materials and communications to elevate our company’s impression and reputation to another level.
Besides, she also provided her consultation on the redesigning of our product brochures which ease our presentation to our clients. The newly designed brochures are significantly visual friendly, well organized and professionally oriented. On top on being a consultant to our company branding, she also conducted her training courses on Personal Branding skillfully.” - Liew Kim Seng, Managing Director, Sasaki Industrial Sdn Bhd
“It was great session. This session make me realised the power of colour and it definitely has impact on our working life, choice of attire and eventually leave impression to others on us! It is awesome.” - Julia Chiam, Talent Management and Development Officer, Opus Asset Management Sdn Bhd
“Pauline’s class is not only educating but intrinsic and interesting. Will definitely engage her for more trainings” - Francis Bun, Managing Director, Reddoor Properties Sdn Bhd
“Ms Pauline is very friendly and everyone is being taken care of. She walks to every table to ensure everyone is on pace and gets what she is teaching.” Chan Yuen Kuan, Final Year ACCA Student, Sunway Univesity
“Messages are well conveyed. Trainer is friendly and informative.” – Ahmad Zaki bin Abu Samah, Final Year ACCA Student, Intec Education College