Course Categories

TELESALES

MARKETING

Brand Development Strategies in the Digital Age

Learn to create a strong brand identify that get stuck in people's minds. Hypnotise Your Audience with Your Brand Identify. Learn Branding as Pracsised by the Pros. Learn practical ways to build and grow brands for maximum profits.

Digital Marketing

This 2 Days training program is a comprehensive introduction to the core essentials of digital marketing which is delivered through various channels such as search engines, websites, social media, email and mobile. Participants will learn practical m

Digital Marketing Strategy on Social Media (Advanced)

In recent years, the social media networks have gained worldwide popularity. What started off as Gen-Y rage to learn new web technologies, has now been extended to Gen

Great Marketing with NLP (Bahasa)

Pemasaran merupakan satu proses atau aktiviti bagaimana produk atau perkhidmatan daripada pengeluar dipindahkan sehinggalah ke titik pembeli membeli atau menggunakannya. Pemasaran adalah satu perkara terpenting dalam sesebuah perniagaan mahupun organ

Programmatic Precision Targeting

Learn from the THE BRAINS BEHIND PROGRAMMATIC Precision Targeting (Online Marketing) in this online branding workshop in London.

Social Media Marketing 101

How can one leverage on the power of Social to grow a business? This intensive 2-day Social Media Marketing workshop provides a realistic hands-on setting for beginners to embark on a Social Media Marketing journey.

Social Media Marketing and Brand Development

This intensive 2-day Social Media Marketing and Branding workshop provides a realistic hands-on setting for beginners to embark on a Social Media Marketing and branding journey. Peppered with case studies and practical both local and international, r

Social Media Marketing Masterclass; setup, manage and optimise social media campaigns effectively

Leads from the best Social Media Marketing in this Masterclass; setup, manage and optimise social media campaigns effectively program.

CREATIVE WRITING SKILLS

PR & COPYWRITING SKILLS

Copywriting Skills Intensive

This 2-day workshop provides copywriters with the opportunity to dissect and analyse great copy, understand the thinking that led to it, and how to develop their own ability to write like a God.

Press Release Writing in the Digital Age; Write with Impact, Influence and Inspiration

This Press Release Digital Writing for Digital with Impact training course is not only for full-time public relations staff, but also for anyone who has to deal with the press. Learn how to improve content marketing in this program in Malaysia and Au

REPORT & PROPOSAL WRITING

Proposal Writing Skills - Business and Technical

Join us for an intensive day of immersion into the winning proposal writing process and equip yourself to be a productive and confident contributor and proposal writer. Learn how to craft compelling, persuasive and solid proposals that the decision

Report Writing; How to Write Simply and Clearly

Have you ever had difficulty in organising your thoughts in writing? Or in deciding how to put together all the technical information you have available in writing? If you have had these kinds of difficulties, this course is for you

LOGISTICS

Developing Proficiencies in Procurement Management (Source to Supply)

Procurement Management is a competitive weapon that distinguishes successful and profitable organizations from others within the same industry. The impact of procurement on business performance hits the profit margins. Thus, the smaller the profit ma

Global Air and Sea Freight Operations

The carriage of goods by air and sea plays an important role and a vital link in the businesses, commercial and social development of any countries. These transportation modes bring forth raw materials for production and finished goods for consumptio

Mastering Incoterms 2020 (ICC) in Import Export Management

The International Commercial Terms (ICC 2020) rulings are to be used in the contract of sale of goods effective in the year 2020. Highlights being the change of name in DAT to DPU (Deliver to place unloaded). Additional important obligations in FCA,

Pengurusan Gudang, Stor & Inventori Yang Berkesan

Industri logistik hari ini menghadapi pelbagai cabaran untuk menurunkan kos, meningkatkan kepantasan operasi dan memenuhi kehendak pelangan. Ketiga-tiga objektif ini boleh dicapai melalui pengurusan stor yang berkesan dan efisyen. Pengurusan Stor & I

Strategic Procurement & Vendor Negotiation Skills

Procurement Management is a competitive weapon that distinguishes successful and profitable organizations from others within the same industry. The impact of procurement on business performance hits the profit margins. Thus, the smaller the profit ma

Warehouse Management and Operations Control: Strategy, Implementation & Control

Warehouse management from iTrainingExpert is an intensive program packed with up to date knowledge and experience sharing.

Warehouse Management: Strategy, Implementation & Control - 5 days international

Warehouse management from iTrainingExpert; intensive and based on 20 years of work experience training session to elevate warehouse facilityÃÆâ€â„

BUSINESS AND EMAIL WRITING SKILLS

Business Communication

This business communication course is designed to boost administrative professionals develop top-notch writing skills to increase their efficiency and to support their organisations more effectively.

Business English: Spoken English and Grammar

Most of us use English at work know the grammar of the language but they may not know much about the grammar how to analyse their own use of it. This practical workshop aims to establish an understanding of the basic ways in which the rules.

Developing Effective Business Case

This Developing Effective Business case course is carefully crafted to help you define the best solutions to your frustrating problems with your business or new products.

Email and Report Writing Skills

This Email and Report Writing course is designed to boost administrative professionals develop top-notch writing skills to increase their efficiency and to support their organisations more effectively.

English Communication At Work

In the world of business, effective communication is essential. The way we communicate with others can greatly enhance relationships and the way we do business. Communication is not just about talking, but understanding what others need.

Managing Meetings and Minutes Writing Made Easy

This 2-Day Minutes Writing workshop is designed to help you improve your skills in minute-taking. You will do various fun, edu-training practical activities that will show you how to write accurately and concisely while selecting the right vocabulary

MINUTES WRITING MADE CLEAR AND EASY

This 2-Day Minutes Writing workshop is designed to help you improve your skills in minute-taking. You will do various fun, edu-training practical activities that will show you how to write accurately and concisely while selecting the right vocabulary

Oral English and Better Grammar for Business

This intensive course is for very busy working adults who need to enhance their credibility in their written work, be it a business proposal or business emails. Learn what it takes to produce fluent and error-free written work.

MANAGEMENT

Change Management for Leaders

This practical Change Management workshop is about the process of supporting a work group to operate in a team-oriented environment that is characterized by such a shared purpose, value and vision.

Crisis & Disaster Management

How to handle disaster, Tacklecrisis, Address operational & business continuity?

Strategic Management

Strategic Management Training

Strategic Management 5 days International

This course is named STRATEGIC MANAGEMENT; Thinking, Planning and Implementing, creating competitive advantages, and developing and implementing winning strategies. Participants will be acquainted to the latest techniques and strategies available i

Strategic Performance Management

The Strategic Performance Management Training program provides participants with the key understanding and skill application in managing performance as well as the use of coaching as an approach to maximize the potential of their people.

Strategic Planning and Execution; Turning Your Vision to Reality

You have a vision for your company your ultimate goals? Come and join this life-changing training program today.

Strategic Planning, Execution, Negotiation & Deal Making (5 days)

You have a vision for your company your ultimate goals? Come and join this life-changing training program today.

Supply Chain Management

Global supply chain management is a critical success factor for manufacturers and retailers in most industries. A product or service is delivered to the ultimate customer through a complex interaction of companies i.e. through a supply chain.

People Management skills; Managing Different Personalities

Coping with Anger Management? Join this training to train yourself to manage your emotions and understanding why others behaved the way you hated.

LEADERSHIP and SUPERVISORY

Business Acumen Skills

This Business Acumen training course will improve your understanding of how operations, finance, marketing, and other functions must work together to create and execute a successful business strategy.

Business Analysis for Decision Making

Business Analysis training Training in Malaysia Training In Asia Business Training Decision Making Training business analysis course analysis course business analysis Selangor Training

Business Continuity Plan

An influenza pandemic would have a very significant impact on economic activity and would pose a major threat to business continuity. In the event of a pandemic, businesses would suffer high rates of absenteeism, disruption to supply-chains, disrupt

Effective Purchasing for Cost Management (1 Day Intensive)

The purchasing efficiency in business organization will impact the business profitability and overall business sustainability. This 2 days x 3.5 hours per day online training program facilitated by an experience trainer and facilitator and with over

High Performance Leadership For Corporate Leaders- 7 High Key Performance Indicators

Tasked with creating value while managing change, today's corporate leaders need to tackle complicated problems in innovative ways. Built on the largest performance study ever conducted, this course will teach you the theories and tools needed to cre

Leadership Skills for Managers

Leadership Skills for Managers This course is designed to introduce managers who have some practical experience to the essential elements of leading people at work, including both the practical exploration of tools and techniques that every leader n

Managing Virtual Teams

In this one-day workshop, learn how to successfully lead and manage individuals and teams who work in different locations. Acquire the tools, skills and methodologies that will help you to overcome the significant obstacles that are created by workin

Microsoft Powerpoint - Intermediate

In today's fast- paced, businesses using Microsoft Power Point presentation is indispensable. Learn to use it to prepare sales kit, proposals and reports professionally and create an impression on your audience.

Personal Leadership Development for New Managers International

Personal Leadership Development training program is one of the most effective problem solving processes that can successfully be applied in many different types of industries and organizations.

Social Media Marketing for Business Growth during Covid-19

With rapidly changing market conditions due to COVID-19, communicating with customers via social media has never been more important.

Stakeholder Management

The Success in your projects depends highly on your ability to build strong stakeholder relationships at all levels. In this course, you learn how to implement changes by focusing on the social styles and personal values. The benefit is you get enha

Strategic Leadership for Senior Managers

You are facing a leadership challenge. Your organization has to make strategic adjustments, or perhaps adopt a new strategic direction, and that means change for a lot of people.

Strategic Leadership for Senior Managers International

You are facing a leadership challenge. Your organization has to make strategic adjustments, or perhaps adopt a new strategic direction, and that means change for a lot of people.

Strategic Planning For HR Specialists

This HR for Non HR Managers course highlights the complete employee life-cycle from pre-recruitment to post-termination as well as covering key employment law affecting the employer-employee relationship.

Supervisory Development Skills

This Supervisory course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment.

Transformational Leadership with EQ

Transformational Leadership- EQ for Managers & Leaders is one of the most effective problem solving processes that can successfully be applied in many different types of industries and organizations.

Webinar - Coach Your Team

HOW TO UP YOUR COACHING SKILLS EVEN WITHOUT SEEING YOUR TEAM JOIN US IF FOR THIS WEBINAR

Leadership Skills for Managers - 7 Key Tools

This is not a management course. It is distinctly a leadership training program. We believe that leadership is the capacity to influence others to act. Leadership is an

Leading a High Performance Organization

The critical element that differentiates successful leaders is the application of effective interpersonal and influencing skills. Effective leaders help to get work completed, and also contribute to staff motivation and individual job satisfaction.

SALES

Advanced Selling Skills: Insight Sales (b2b)

This course is unique for the following reasons: It builds insights into the complexities of sales discussions with your potential clients. It looks at the different perspectives of customer behavior and why they behave in a certain manner. What pot

Effective Sales Bootcamp (Lumina Way)

All Sales personel need to build rapport, co-create results with your clients. Improve negotiation skills, improve sales cycle and reduce sales commodity.

High Impact Sales Coaching (1 day)

Is your sales team strong, innovative and productive? Business lockdown! Worrying about sales! Stop worrying, Start acting!

High Impact Telesales (Online)

This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.

Leading Sales Team In Tough Time

This course is unique for the following reasons: It builds insights into the complexities of sales discussions with your potential clients. It looks at the different perspectives of customer behavior and why they behave in a certain manner. What pot

Professional Selling Strategies

7 Keys Tools for Professional Selling Strategies training is designed keeping the challenges of sales in mind, and stresses the importance of developing a strong sales performance and management strategy that would bring more business and better pro

Sales Coaching for High Performance ( 2 days)

This workshop is designed to transform managers into coaches, equipping participants with tools and methodologies to help them to coach their team members effectively to become high performers.

Webinar - Aligning Sales Team Activities to Deliver Results (90min)

90 min Bite Size Virtual Learning for the entire sales team and Sales Leaders to lead their sales team during crisis time. Is your sales team strong, innovative and productive? Business lockdown! Worrying about sales! Stop worrying, Start acting!

Webinar - Coaching Your Sales Teams for High Performance

45 MINUTES FREE WEBINAR for Sales Leaders to lead their sales team during crisis. Business lockdown! Worrying about sales!

Webinar - How to Drive High Performance Sales Culture & Mindset (90 min)

90 min Bite Size Virtual Learning How to Drive High Performance Culture & Mindset You will learn how to lead an accountable team culture impact performance

Webinar - How to Lead & Sell Effectively in Crisis

ONE HOUR 30 MINUTES WEBINAR for Sales Leaders to lead their sales team during crisis time. Is your sales team strong, innovative and productive?

Webinar - Manage & Lead Change During Crisis (90 min)

90 min Bite Size Virtual Learning leaders who are leading and coaching your entire team to sail through the stormy lockdown, pandemic and business downturn. Business lockdown! Worrying about sales! Stop worrying, Start acting!

Webinar - Motivate the Sales Team to Deliver results (90min)

Is your sales team's spirit down and worried? Are the lost for directions? If the team which represents the heartbeat of the business stop performing even for 1 day, the revenue of the business would be affected. If the sales team's morale remain

Webinar - Successful Selling During Crisis (1 day)

Times are tough! We are facing one of the toughest business environments at all times. We are going through the COVID19 pandemic, movement control order, lockdown and the potential of the most slump economic growth for the last decade. In this unce

Webinar - Win-Win Sales Negotiation (90min)

90 min Bite Size Virtual Learning for the all sales related team who need to negotiate for better terms and conditions. Business lockdown! Worrying about sales! Stop worrying, Start acting!

NEGOTIATION

Advanced Negotiation Skills Certification 4 days International

In this course, you will learn powerful Negotiation Strategies. You will also learn to increase your influence and productivity and achieve measurable results with increased in personal satisfaction.

Effective Contract Negotiations

Do you feel that anyone without training can negotiate a contract well? You would be losing a lot of money and energy if so. Contracts govern your organization’s relationships with vendors, customers, partners, and employees. Effective contract ma

Negotiate To Win; Secrets to Improve Your Negotiation Effectiveness

Negotiation plays a great role in every aspect of business. this Negotiate to Win workshop takes you through the negotiation process systematically,while honing your interpersonal skills and sharpening your communication skills.

Negotiation Skills and Cost Optimization for Purchasing Professionals

This powerful Negotiation training for purchasing professionals describes a range of successful negotiating techniques and explains how you can use them to help you achieve your key objectives.

Strategic Contracts Negotiation and Deal Making

Strategic Negotiation and Deal Making training in Dubai is a most practical training programme in negotiation. Previous participants of this programme are from purchasing negotiators to PSC negotiators, from contract negotiators to trouble shooters.

INFLUENCING AND EMOTIONAL INTELLIGENCE

Developing Emotional Intelligence (Lumina)

A fun and new approaches to enhance your EQ, the first point is to have self-awareness, understand your 'self-talk', have Agility to manage your emotions.

Effective Presentation & Influencing Skills Using NLP

You'll gain both effective presentation and influencing skills by making actual presentations and participate in negotiation role-plays using Neuro-Linguistic Programming (NLP), a proven science of achievement.

Emotional Intelligence for Managers (NLP)

Surely you can remember the one time that were fascinated by a good story. Think for a moment, have you ever watched a movie or read a blog that you could not stop at that time? Remember those times when you read a post on facebook and the story h

Emotional Intelligence for Team Excellence

Surely you can remember the one time that were fascinated by a good story. Think for a moment, have you ever watched a movie or read a blog that you could not stop at that time? Remember those times when you read a post on facebook and the story h

PRESENTATION SKILLS

How to Bring Your Virtual Presentation to Life

Demand for virtual presentations is on the rise. Team meetings, webinars, client meetings, conferences and summits are being held virtually or at least in a hybrid format. As Working From Home (WFH) is a norm, you will soon make presentations as you

Persuasive and Influencial PowerTalk - Advanced NLP 5 days International

When you are presenting to clients, colleagues, suppliers and stakeholders - are you just delivering information? Steve Jobs definitely gave you a great example of how to turn your products to a story. You too can have that ability.

Persuasive Talk- Advanced NLP Persuasion Techniques through Presentation

When you are presenting to clients, colleagues, suppliers and stakeholders - are you just delivering information? Steve Jobs definitely gave you a great example of how to turn your products to a story. You too can have that ability.

Power Packed Sales Presentation

If your business depends on selling products or services to other firms, then you and your staff need to make not only great but winning sales presentations. This 2 day Sales Presentation Skills intensive course helps your sales team hone their skill

Professional Business Presentation Skills

The Professional Business Presentation Skills course is customised to focus on building on your confidence using a variety of techniques dealing with presenting in the business world.

NLP COURSES

Certified NLP Practitioner in Malay (Pensijilan Pengamal NLP)

Neuro-Linguistic Programming (NLP) menggabungkan pelbagai ilmu dan kajian dalam bidang yang berbeza seperti sibernetika (cybernetics), linguistik neurologi, dan pemodelan. Dengan menggunakan pemodelan, Dr Richard Bandler dan Profesor John Grinder, ma

Dealing with Difficult Customers

If we are unable to deal with such customers, the problem might end up being an even bigger complaint, a heated fight or a viral on social media for the wrong publicity. It's never easy to handle difficult people because it affects us emotionally. We

High Impact Stress Management using NLP with Music & Mind Therapy

Each and everyone of us responds differently to stress, some may experience anxiety, panic attacks, aggressive behavior while others find it affects their digestive system or makes them feel tired or run down.

NLP Coaching Skills for Managers

Being a successful manager requires not only business knowledge, but also coaching skills. This course teaches you how to handle the challenges you face in your role as a manager and a leader in a team. Understand what's coaching all about and how

NLP Master Practitioner

In this engaging 9 days NLP Master Practitioner workshop, you will discover how to elevate all your dreams to reality. Learn how to sail through your deepest challenges and grab back the controls of your life.

NLP Practitioner Certification

In this engaging 7-day NLP Practitioner workshop, you will discover how to develop your emotional intelligence to increase your personal and interpersonal effectiveness in your personal lives and at work. Learn how to sail through your deepest challe

NLP Practitioner Certification-Perth

In this engaging 7-day NLP Practitioner workshop, you will discover how to develop your emotional intelligence to increase your personal and interpersonal effectiveness in your personal lives and at work. Learn how to sail through your deepest challe

Sales Strategy; How to Win & Retain Customers with NLP

This Sales Strategy with NLP training program is aimed at sharpening the skills and raising the confidence of sales professional to close deals, increase sales volume, increase revenue and profit.

StoryTelling Skills for Organisational Change

Surely you can remember the one time that were fascinated by a good story. Think for a moment, have you ever watched a movie or read a blog that you could not stop at that time? Remember those times when you read a post on facebook and the story h

FINANCE AND ACCOUNTING

Accounting for Non-Accountants

Learn Accounting for non Accountants course in dubai to enhance your confidence in understanding figures at work so that you can make better decisions like an accountant and able to hold a logical and informed meeting with the bunch of Finance guys

Budgeting and Cash Flow Forecasting and Reporting

Cash-Flow-Forecasting Course In Malaysia| Finance for Non Finance training program in Malaysia | Professional Finance Training courses in Malaysia | No 1 Finance for Non Financial Managers and Executives | best finance course | accounting short cours

Corporate and Business Finance

Every Business owner will need to understand Finance and this course is designed to help Entrepreneurs to understand Finance even without Financial knowledge

Credit Evaluation And Fraud Protection

The credit evaluation and fraud protection training course is to help professionals in Identifying, Mitigation Fraud In Credit Process- Pre, During and After Disbursement. In addition, participants will learn financial statements and apply various

Debt Recovery and Prevention Strategies Through Credit Management- 2 day

In this Debt Recovery training program, you will be equipped with the tools, techniques and professional skills needed to collect commercial accounts more effectively and by design, rather than by default without losing the customer or client while b

Debt Recovery Strategies Masterclass (3 days) International

By the end of the Debt Recovery Strategies Masterclass, you will be able to: Understand the meaning and reasons for Credit Management Appreciate the importance of credit policy in defining the objectives, function and responsibilities of credit depa

Effective Debt Collection Through Credit Management

Packed with effective and proven to work techniques, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to day collection needs.

Finance for Non-Finance Managers (2 days)

Learn Finance for Non Finance Training course in dubai to enhance your confidence in understanding figures at work so that you can make better decisions like an accountant and able to hold a logical and informed meeting with the bunch of Finance guys

Financial Modelling For Forecasting, Budgeting & Financial Statements In Excel

This 2 day financial modeling course offers you a sound understanding of both the principles of financial modeling and the practical application of these to real-world situations by using Excel to build financial models. Through this course, your w

Fraud Management for Credit Operations

The Managing Fraud- Credit Operatons training course is to help professionals in Identifying, Mitigation Fraud In Credit Process- Pre, During and After Disbursement . Real-current problematic finance and debt cases will be analyzed and scenario solut

Handling Full Set of Accounts

This Handling Full Set of Accounts with GST factor training programme enables participants to understand how to prepare full set of financial accounts leading to preparations of financial statements.

Interpret and Analyse Financial Statements and Cash Flow Analysis for Better Decision Making

This hands-out practical workshop is a crash course to help decision makers like yourself, to gain deeper understanding of any company's position through analysis of their finances.

Personal Financial Planning

Explore the basic personal financial planning concepts. Learn how to define and reach your financial goals. Apply the framework of personal financial planning to monitor your own finances, with special emphasis on essential lifestyle topics.

Sales & Service Tax 2018 (SST)

Sales Tax and Service Tax (SST) Malaysia re-starts on 1 September 2018. SST replaces Goods and Services Tax (GST) which ended 30 June 2018. This new SST may appear to be simple and straight forward but given the differences in scope and mechanism, bu

Understanding Financial Statements To Set Up Key Perfomance Indicators For High Performance Organisation

A practical and comprehensive approach for any staff in a statutory body, government agency or public corporation to understand the financial statements made simple

Webinar - Handling Full Set of Accounts (7 hours)

This online training by webinar on Handling Full Set of Accounts enables participants to understand how to prepare a full set of financial accounts leading to preparations of financial statements. Since lockdown, we bring this virtual training live

Webinar - How to turnaround your business post-MCO?

The speaker will share what you need to do to manage your business cash flow and some strategy analysis tools you can apply to get your company ready to face the challenges ahead and hopefully to identify new market for your business post MCO.

Webinar - The Importance of Cashflow & Cost Saving

Understand Financial Statements & Importance of Cashflow Business Lockdown

Webinar- Cashflow & Cost Saving (7 hours)

CASH is the lifeblood of your business. Without it, your business will be game over. In fact, running out of cash is the no. 1 reason for most business failure, especially for SMEs. Despite this, many SME business owners often do not spend much time

Webinar- Cashflow Management ( 4 hours)

CASH is the lifeblood of your business. Without it, your business will be game over. In fact, running out of cash is the no. 1 reason for most business failure, especially for SMEs. Despite this, many SME business owners often do not spend much time

Webinar- How to Read Financial Statements

Learn Finance for Non Finance Training Online live instructor at the comfort of your home. nce in understanding figures at work so that you can make better decisions like an accountant and able to hold a logical and informed meeting with the bunch of

COMMUNICATION

Colored Brain Communication for Leaders; Lead, Drive and Inspire Your Team

Do we know that our behaviour boils down to our genetic brain color? Different brain colors will look at the world though their own colored lenses, and dictates the way each acts, reacts, analyses and problem solves. This workshop also clarifies the

Crisis Management on Social Media; How to Respond to a Social Crisis Effectively

This one day training intensive Crisis Management on Social Media workshop is designed to be highly practically to will help you create your own robust crisis management strategy before things spiral out of control and cause permanent reputational da

Cross Cultural Communication

Doing business in Asia learn cross cultural business program |Are you comfortable working and communicating within a culturally diverse environment? How comfortable are you to speak up during meetings with foreign customers?

Cross-Cultural Intelligence in the Malaysian Working Environment

Cross Culture Communications provides a full range of services designed to increase cross-cultural competencies and skills. Our training focuses on understanding cultural differences in the ways people think and motivate themselves.

Managing Emotion, Conflict and Change

In this highly experiential and interactive Anger Management training workshop, you will learn to become receptive to your own emotional hot buttons and manage emotions, reactions and defensive behaviours better.

Managing Generation Gaps at the Workplace

As they are more and more different generations coming into the workforce, it becomes necessary for organizations to embrace and adapt to generational differences. As older employees delay retiring and younger employees are entering the workshop.

Persuasive Communication Skills

In today's business world, our work requires not only the academic skills. You need to build up your resilience and agility at work to handle all kinds of situations. And NLP can help achieve this through its core communication techniques.

Workplace Diversity

In this increasingly competitive global market place, having cultural intelligence (CQ) to manage diversity and to intellectually communicate effectively across cultures is now a key competency for all employees. This is because every culture has a

CREATIVITY, CRITICAL THINKING AND PROBLEM SOLVING

8D Problem Solving Process

The 8D Problem Solving Process is one of the most effective problem solving processes that can successfully be applied in many different types of industries and organizations to identify and eliminate the underlying root cause(s) of a problem.

Creative and Critical Thinking

This course, Unleash the Creativity, Critical Thinking and Problem Solving Skills, is ideal for groups of people who aim to solve problems complex collectively together. Solving problems as a group has its own unique issues.

Decision Making and Problem Solving Strategies

This is a 5 day interactive and innovative workshop that is simple but powerful for applying proven decision making and problem solving strategies to business situations, even the seemingly complex ones.

Design Thinking For Supervisory Skills

“Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be, and to create desired outcomes that benefit the end user (the customer). A design mindset is not problem-focused, itâ

Developing Mental Toughness and Adversity Quotient at the Workplace

This course will develop Mental Toughness to increase Adversity Intelligence. Leaders with higher Adversity intelligent are better in performance thus improve in trust, teamwork, planning & decision making, motivation, energy & drive and interpersona

Effective Communication, Creative Thinking and Problem Solving for Engineers

Do you want to be able to communicate your ideas and vision effectively? Do you need tools that can ignite your creative thinking abilities? Do you want to be able to make calculated decisions that could bring better chances of success?

Mindset Transformation

Understanding personal driving forces and how to motivate & inspire people maybe the greatest challenge for most company leaders and managers who are looking forward to succeed in their career.This powerful Mindset Transformational and experiential w

ENVIRONMENT, SAFETY AND HEALTH (ESH)/ ISO / QUALITY

Cost Of Poor Quality ( COPQ )

Simply, just what it sounds like it is. Cost of Poor Quality is how much money a nonconforming condition costs your organization

FMEA- Failure Mode Effects Analysis

Failure Mode Effects Analysis training (FMEA) is a valuable tool for preventing failure in both product and process design. FMEA is not a form to be completed alone by the responsible engineer after the design has been completed.

HIRARC;Hazard Identification, Risk Assessment and Risk Control

This hiradc course provide delegates with an introduction to the practical approaches to identifying the occupational health and safety (OHS) hazard of your company.

Scheduled Waste Management

Schedule Waste Management Training. ESH, Environment, Safety and Health Training in Malaysia

PERSONAL EFFECTIVENESS AND PRODUCTIVITY

Managing Time and Increasing Work Efficiency

This 2 day intensive Time Management activity-based workshop will help you pinpoint causes of procrastination and indecision, detect personal time-wasters and increase your concentration and focus.

Persuasive & Influencing Skills Using NLP

A 2-day HIGH POWER Persuasive and Influencing Skills workshop is to sharpen your persuasive and influencing skills . These skills focuses on redefining your current roles, positioning and promoting yourself , products and services you provide to your

Positive Mental Attitude

This course will focus on developing Executives to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in your organization.

Webinar - How to Survive through Recession

Due to lockdown, many business are not able operate. There are no sales, no revenue, no cashflow but salary to pay, rental to pay, utilities to pay. Many business will either close down, downsizing or freeze headcount. The way business or jobs are co

LEGAL, RISK AND BUSINESS MANAGEMENT

Commercial Contracts 101: Understanding Tenancies & Lawful Evictions

In today's highly competitive and cost-conscious environment, understanding and managing your business or commercial contracts to avoid liability is an important part of business activity. Over 85% of business transactions are governed by contracts.

Commercial Contracts Drafting: Review, Draft and Minimise Risk

This Commercial Contracts Drafting course will assist legal counsel and contract managers to read, review, perform risk management of contracts that they may not have designed or negotiated, to determine the specific terms that are applicable.

Contract and Commercial Management Practitioner Certification

Contract management and commercial competence have become critical enablers of business performance, whether in the public or private sector. Together they have the potential to drive better value to trading parties and improved reputations, deliveri

Debt Recovery and Legal Process

Packed with effective and proven to work techniques, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to day collection needs.

Fundamentals of Contracting

The significance and role of contracts and contracts professionals in the world of business, The contract management lifecycle and the elements essential to each of its phases, Basic risk assessment techniques, The principles and process of contract

Personal Data Protection Act (PDPA)

Personal Data Protection Act 2010 (PDPA) workshop Malaysia

Risk Management & Assessment Tools at the Workplace

What is so special in this Risk Management and Assessment course? You want to be sharp in identifying and analyzing Risk management and Assessment portfolio in your field. With your acute Risk Management skills, you can make wise and accurate decis

Risk Management & Assessment Tools at the Workplace - International

What is so special in this Risk Management and Assessment course? You want to be sharp in identifying and analyzing Risk management and Assessment portfolio in your field. With your acute Risk Management skills, you can make wise and accurate decis

Service Level Agreements (SLA); Understanding Buyers & Vendor Roles

This training course will benefit all levels of personnel engaged in purchasing and procurement, commercial and contracts management departments, and technical operatives, Legal Counsels, Engineers providing performance under service level agreements

TRAIN THE TRAINER

Certified Master Trainer

Whether you are a specialist or a department manager, this Certified Master Trainer program is a highly interactive, four-day Train The Trainer program that teaches you exactly what you need to be proficient at training for big groups of learners. Y

Train the Trainer Certification

This highly-charged, energetic and interactive workshop is designed for trainers & individuals to operate independently and inter-dependently to conduct learning that enables people to grow and develop.

CUSTOMER SERVICE AND TELEPHONE TECHNIQUES

Debt Collection Through Telephone Skills

Credit control training is packed with effective and proven to Telephone Debt collection techniques training, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to d

Developing and Implementing Customer Service Strategies

Developing and Implementing Customer Service Strategies in Malaysia

Effectively Engage, Convince & Sell Online

Are you having to conduct your presentations online and like most of us, it is yet another skill that you need to master to continue your employment or reach sales targets?

Excellent Customer Service & Response to Complaints

This is a powerful life-changing training on Excellent Customer Service and Handling complaints. This is workshop which approach is highly practical and aim to craft and instill behavioural skills for Service professionals so that they confidently se

Power Packed Telesales (Offline)

This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.

Telephone Techniques and Handling Difficult Callers

Dealing with customers and handling their complaints on the telephone is stressful and risky business! In this course, we will share with you on how to meet those challenges.

Webinar - Live Chat Customer Service

Live Chat provides convenience, speed and reduction in the customer’s effort to reach us. Being a major customer service channel, it requires specific skills in order to improve customer experience. It might seem that chat is simple, easy, no probl

Webinar - Teledebt collection (How to speak in the right tone)

Credit control training is packed with effective and proven to Telephone Debt collection techniques training, this one-day program on Credit Management and Debt Collection is highly interactive and uses a very useful approach in dealing with day to d

Webinar - Telesales The Art of Selling on phone

This telesales, the art of telephone selling webinar shows you how the professional telesales and contact centre professionals talk to different clients to get sales.

Webinar: How to Engage Your Online Audience (60min)

Are you also having to conduct your presentations online and like most of us, it is yet another skill that you need to master to continue your employment or reach sales targets?

STRESS MANAGEMENT

Kursus Kemahiran Kaunselling

Kaunseling adalah proses interaksi yang membolehkan individu memahami diri dan situasinya. Proses ini akan mengakibatkan pembentukan atau penjelasan matlamat dan nilai hidup individu itu hingga dia dapat menentukan tindakan yang wajar untuk masa depa

OFFICE MANAGEMENT

Administrative Professional Conference

Every year on Administrative Professional Conference is held to meet the demand forAdminstrative Professionals, Personnals Assistants (PA) and Administrators who often manage the lives top notch leaders.

Effective Inventory & Store Management

Organization materials cost constitutes the major cost for the production of their products. Materials cost consist of Ordering Cost, Receiving Cost, Holding Cost, Reject Cost and Purchase Cost. We need to balance or optimize this cost.

Filing and Records Management

Come and attend this powerful Effective Filing and Records Management training workshop in Kuala Lumpur, Malaysia. This is also part of the Clerical Development program Best in Malaysia documents

Secretary and Administrative Skills

This Secretarial and Administrative Skills workshop is designed to enhance and improve the secretarial, administrative and people skills of secretaries. The administrative secretary must regularly exercise independent judgment and action.

Webinar : Essential Virtual Presentation Tips & Tools (90 Minutes)

Covid-19 will change our way of life. Vaccines need around 24 months so the virus will be rampant again in the next Autumn and Winter, of 2021 and 2022 in the Northern and Southern Hemispheres. Working from home will be common as employers (save off

HUMAN RESOURCES

Employment Law - Understanding Grievance Handling, Disciplinary & Termination Procedures

The main purpose of this Effective Termination of Employment, Handling Misconduct and Conducting Domestic Enquiry program is to allow the Human resource management to familiarize themselves with the implication of the Labour laws.

HR for Non HR Managers

This HR for Non HR Managers course highlights the complete employee life-cycle from pre-recruitment to post-termination as well as covering key employment law affecting the employer-employee relationship.

Interview Skills- Competency and Behaviorial Based

This Competency and Behaviorial Based Interview skills workshop provides a structured, replicable approach to interviewing by developing the skills your people need to interview confidently.

Managing Discipline at the Workplace

Running a business in Malaysia will require you to have a clear understanding of the Malaysian Employment Law and Industrial Relations practice. It is an invaluable tool to help protect your rights and obligation as both an employer and employee.

Managing Non Performing Staff

Managing the performance of your employees can be a challenge, especially if you have staff who continually fail to produce acceptable results. This 2 days training for Managing Non-performing staff program is an effective way to acting quickly and

Training Needs Analysis; Methods, Tools and Techniques Simplified

Training needs analysis allows you to directly link the skills needed within the organisation with your current skill level.This course equips you with the skills required to carry out a training needs analysis.

Winning Employee Engagement

Recent studies on employees have shown that the quality of Employee engagement can determine the business performance of an organisation.

Developing and Implementing Key Performance Indicators (KPI) And Key Results Area (KRA)

Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals.

PROJECT MANAGEMENT

IT Project Management

This IT Project Management course is specially tailored for the all the managers and executives involved in IT projects who need to acquire competent skills in using MS Project software to manage, control and document a project's progress.

Project Management and Implementation;Going Practical and Beyond PMI Best Practices

The Project Management and implementation Power Crash Course Program is the perfect career enhancer including a certificate of competency in the shortest possible time with the latest knowledge and the most effective training methods.

OPERATIONS MANAGEMENT

Effective QCC & 7 QC Tools

Effective QCC & 7 QC tools is a program designed to support Manufacturers on how to use various quality tools on improving your quality & operations effeciency.This program will give you practical insights of 7QC tools & effective QCC.

Operation Management Masterclass

This intensive Operation Management Masterclass workshop which will be held in Malaysia and Dubai covers the overview of product and service requirements into facilities, procedures, and operating organizations.

Production Resource Planning, Scheduling and Activity Control

Integrate production management methods into your operation and keep productivity up. Even if the economy is down.

The Kaizen Process of Continuous Improvement

KAIZEN is a Japanese word meaning gradual and orderly, continuous improvement. The KAIZEN business strategy involves everyone in an organization working together to make improvements 'without large capital investments'. KAIZEN is a culture of sustain

INFORMATION TECHNOLOGY

Adobe Illustrator

Adobe Illustrator is a powerful drawing software program offered by Adobe. Anyone, regardless of artistic or computer ability, can use Illustrator to do a layout for a book, create a web page, and the list goes on.

Big Data Analytics & Visualization in Excel

This Data Visualization and Business Intelligence with Excel course teaches participants how to manage their data using conventional methods and the latest Excel Power tools. Participants then use the art of story-telling to visualize their data on

Data Analysis & Data Modeling Tools In Excel & Power BI

Data Analysis in Malaysia, Data Analysis, Power BI in Asia & Data Modeling Tools In Excel & Power BI

Data Analysis and Reporting like a Pro in Excel

This Data Analysis and Reporting like a Pro in Excel course you will be able to: ÃÆ

Data Analytics to Monitor Organizational Performance

Major Organizations are working on big data to ensure business performance and increased productivity. As data increases we need to find better way to manage it. This course will increase awareness of how Big Data could be analyzed and effectively im

IPv4 Network Administrator Training

IPv4 Network Administrator Training is design for participants will to learn IP addressing, Sub-netting, Route Summarisation, Access control, Common Network equipment, basic Router administrative commands, configuring Router interfaces, planning a Ne

Microsoft Excel - Basic

This Excel Basic workshop will familiarize delegates with spreadsheet terminology and the fundamental usage of Microsoft Excel including identifying Excel window components, navigating worksheets, and downloading templates.

Microsoft Excel- Advanced

By the end of the MS Excel; Advanced training, you will bring home the following skills: compute and calculate with advanced functions and formulas organize worksheet and table data using multiple techniques create and modify charts and graphs.

Microsoft PowerPoint 2013 - Level 1

In today's fast- paced, businesses using Microsoft Power Point presentation is indispensable. Learn to use it to prepare sales kit, proposals and reports professionally and create an impression on your audience.

Microsoft Powerpoint Training

In today's fast- paced, businesses using Microsoft Power Point presentation is indispensable. Learn to use it to prepare sales kit, proposals and reports professionally and create an impression on your audience.

Microsoft Word Training

Learn Microsoft Word intensively in a day through iTrainingExpert.

MS Project 2013 - Level 1

This MS Project workshop introduces the new user to Microsoft Projectand you will learn how create and modify a project plan. The plans need to be updated and modified regularly to keep the project moving on track. Familiarise yourself with the bas

MS Project 2013 - Level 2

This MS Project 2013 (Level 2) course will provide you with the tools to exercise greater cost and management control over your projects, enabling you to work on projects, avoid scheduling conflicts, exchange project data with other users and customi

Pivot Table Excel 2016 (1 day)

This is a 1-day advanced course in the basic and new functionalities of the Excel 2016 Pivot Table. This course structure allows a deeper dive into the new Pivot Table capabilities and brings about a different approach in data preparation where relat

Power Query 2016 in Excel

This Record Excel Macro Like Pro course you will learn how to record a macro, make changes in VBA, so that you can automate your routine tasks with a single mouse click. This training course is designed to equip you

Record Excel Macro Like Pro

This Record Excel Macro Like Pro course you'll learn how to record a macro, make changes in VBA, so that you can automate your routine tasks with a single mouse click. This training course is designed to equip you with core skill in reading Macro.

Top 10 Excel Skills for Business Professionals

Do you have some co-workers who are always ahead with their data analysis while you are still struggling? The answer is simple. They are simply more efficient at using the Excel functions and formulas. And you too can achieve that in

Webinar - Microsoft Advanced Excel 2016 with Power Query

This 2-day program covers functions & formulas important to regular users of Excel who process and operate a medium-to-high volume of data in various complexities at the office. This course aims to bring your expertise in Excel to the advance level s

Webinar- Power Query & Power Pivot

Introductory to Power Query and Power Pivot. You will be introduced to the basics of the both the power tools, connecting to data sources, learning to cleanse and edit the data, reconnect broken relationships, remodel data and putting them into Excel

Webinar-Microsoft Power BI

This is an in-depth 2-day course covering the important functions and tools of Microsoft Power BI, a business analytics tool for stunning visuals, extracting, transforming & analyzing data, collaborating & decision making.

Microsoft Excel- Intermediate

In today's fast- paced, technical business environment world, numbers meant everything. So it is of utmost importance that we the users, are able to manage the data - statistics, planning, reporting efficiently.

RISK MANAGEMENT

TEAMBUILDING

Effective Team Development and Teamwork

Do you know your Team personality? How can your own personality contribute to the team? Improve team relationships to improve team performance.

Teambuilding for Peak Performance

Indoor, Adventure and outdoor teambuilding programs can be specially tailored for your team for any size from 15 - 1000 pax. Our teambuilding facilitators have 10-25 years of experience in running teambuilding events in Asia Pacific.

COACHING

Coaching and Mentoring Skills

The exclusively designed COACHING AND MENTORING SKILLS course to develop the role of managers (team leaders) as coaches, mentors, counselors and effective motivators.

Coaching Skills for Managers

The exclusively designed COACHING SKILLSs course to develop the role of managers (team leaders) as coaches, mentors, counselors and effective motivators.

OIL AND GAS

ABOVE GROUND STORAGE TANKS (API 653) MASTERCLASS

Upon completion of this course, participants shall have a better understanding of the technology related to petroleum tanks within the industry. Having this knowledge will help each delegate develop confidence and professional enthusiasm, therefore,

Effective Incident Investigation & Reporting

Investigating a worksite incident - a fatality, injury, illness, or close call - provides employers and workers the opportunity to identify hazards in their operations and shortcomings in their safety and health programs. Most importantly, it enables

Four Elements of Effective Corrosion Management

The workshop will discuss the 4 elements (Threats, Barriers, Assurance and Verification tools), essential for any successful corrosion management system. This is done through short lectures with ample opportunity for discussion.

FUNDAMENTALS OF OIL & GAS EXPLORATION AND PRODUCTION (E&P)

This online training program covers general industry overview and basic concepts, historical perspective, oil and gas exploration, drilling operations, production facilities, storage and transportation, oil and gas reserves, crude oil refinery produc

Offshore Fixed Platforms Structural Integrity Excellence

This Offshore fixed platform: Structural Integrity Excellence course is an effective and efficient structural integrity management strategy is integral to your maintenance operations. A cost-effective strategy will have a positive impact on you.

GROOMING, IMAGE AND PERSONAL BRANDING

Etika dan Protokol Pengurusan Majlis

Kursus Etika and Protokao Penguruan Majlis ini akan menekankan aspek-aspek pengacaraan majlis untuk meningkatkan pengetahuan dan kemahiran mereka di dalam mengendalikan dan mengacarakan majlis rasmi dan sosial.

Image, Grooming and Personal Branding

Appearances, business and social etiquette are critical for an individual to present a professionally positive and well-groomed impression.

SIX SIGMA

Lean Six Sigma

This Lean Six Sigma introductory course provides a concise overview for executives and senior managers who are involved in evaluating business operation and transactional performance.Through this course, you can start to establish your own Six Sigma